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Panarottis Gateway

1 Palm Boulevard | Shop F271, Gateway Theatre of Shopping, Durban 4321, South Africa
+27 31 566 2582
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Overview
  • Excellent21%
  • Very good37%
  • Average21%
  • Poor0%
  • Terrible21%
15 Mar 2018
“Quick Supper ”
29 Nov 2017
“Good food”
Open Now
9:00 am - 10:00 pm Hours
CUISINES
Italian, Pizza, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1 Palm Boulevard | Shop F271, Gateway Theatre of Shopping, Durban 4321, South Africa
All Details
Write a ReviewReviews (19)
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1 - 10 of 18 reviews

Reviewed 14 May 2018

when our waiter came to seat us he did not introduce himself,took our orders and left.our drinks arrived with the guy cleaning the tables.we had to ask for a straw,spoon and sugar.which was brought by a different waiter.then we asked if we could move to...More

Thank candicesuradinia
Panarottis, Guest Relations Manager at Panarottis Gateway, responded to this reviewResponded 23 May 2018

Dear candicesuradinia, Thank you for taking the time to review our Panarottis Gateway restaurant. We're so sorry to hear that this was your experience. That certainly doesn't sound like the level of service & food quality we pride ourselves on. If you wouldn't mind forwarding...More

Reviewed 15 March 2018 via mobile

Manager on Duty was amazing (14/03) ... considering the recent processed food dilemma , we had to ask where their meat came from , the manager kindly showed us e mails that Confirmed their food had been tested and was safe. ☺️happy pizza and pasta...More

Thank ShivaneeR1
Panarottis, Guest Relations Manager at Panarottis Gateway, responded to this reviewResponded 28 March 2018

Dear Shivanee, Thanks so much for taking the time to send us your feedback. Nothing pleases us more than satisfying our customers and putting their safety first. We hope to see you again soon. Kind regards, Panarottis Family

Reviewed 22 February 2018 via mobile

It was an early Sunday night when my Family and I decided to go Panarottis at Gateway. We gave them a try thinking their service had improved from our prior experience. We walked in to an empty Panarottis and were asked to take a seat...More

Thank DylanTC
Panarottis, Guest Relations Manager at Panarottis Gateway, responded to this reviewResponded 12 March 2018

Dear DylanTC, Thank you for taking the time to send us your feedback. Your experience at Panarottis Gateway concerns us. Our customers are very important to us. If you wouldn't mind forwarding this review on, together with your contact details to customer-care@panarottis.com. We'd really like...More

Reviewed 8 December 2017 via mobile

Excellent promotions....extremely friendly staff....great value for money..... food delicious.....will be back soon

Thank RAKSHA A
Reviewed 30 November 2017 via mobile

Really enjoyed the Halaal pizza selection from the Express store and delivery was quick to our hotel via the Uber eats app. Tasty and good value for money. The cheese sticks are just devine. Only prob was the driver was not given the cold drink...More

Thank Mr_MJO
Reviewed 7 October 2017

Delicious pizza's as always but VERY SLOW service. We waited more than 20 minutes for our drinks (1 still water and 1 cream soda). Customers at table next to us eventually got up and left after they received no service for 15 minutes. Really need...More

Thank Rofti
Panarottis, Guest Relations Manager at Panarottis Gateway, responded to this reviewResponded 24 October 2017

Dear Rofti, Thank you for taking the time to review our Panarottis Gateway Restaurant. We're so sorry to hear that this was your experience. That certainly doesn't sound like the level of service we pride ourselves on. If you wouldn't mind forwarding this review on,...More

Reviewed 15 June 2017

From great food to outstanding service, this place offers excellence in both avenues. Although every dish on offer is amazing, my favourite is the Al Capone pizza and Peri peri chicken livers. Flavours are balanced and served at a perfect temperature. The vibe is perfect...More

Thank CliveNaidoo
Panarottis, Guest Relations Manager at Panarottis Gateway, responded to this reviewResponded 23 June 2017

Dear CliveNaidoo, Grazie for the magnifico review and rating! Delivering excellent food and service is what we live for - glad you experienced just that. We hope to offer you many more good experiences with us in the future. Kind regards, Panarottis Family

Reviewed 14 March 2017

It was my first time at Panarottis after listening to adverts for years on the radio. This review is based only on the vegetarian pizza and flat bread items. The vegetarian pizza's are bland and lack flavour. I would compare them in taste to the...More

Thank Desigan321
Panarottis, Guest Relations Manager at Panarottis Gateway, responded to this reviewResponded 1 April 2017

Dear D P, Thank you for taking the time to review Panarottis Gateway. We're so sorry to hear that this was your experience. That certainly doesn't sound like the level of food quality we pride ourselves on. We would appreciate the opportunity to get in...More

Reviewed 19 January 2017

The Al Capone pizza in crispy base, is out of this world and in my view the best pizza I have ever eaten. The Service by the waitress ,probably the longest serving employee there, was top notch. She carried out her duties cheerfully and pleasantly....More

Thank kogan m
Panarottis, Guest Relations Manager at Panarottis Gateway, responded to this reviewResponded 24 January 2017

Dear kogan m, Grazie for your amazing review of Panarottis Gateway Family Restaurant. Delivering excellent food and service is what we live for - glad you experienced just that! We hope to offer you many more good experiences with us in the future! Kind regards,...More

Reviewed 31 December 2016

Good selection of pizzas with lots of toppings Quick service and staff are friendly. Used them also via the Mr Delivery app and service was outstanding

Thank Mr_MJO
Panarottis, Guest Relations Manager at Panarottis Gateway, responded to this reviewResponded 16 January 2017

Dear Mr_MJO, Thank you for taking the time to review our family restaurant. We're thrilled to hear that the food and service was a hit! We hope to see you again soon for another good dash of Mediterranean flair. Ciao, Panarottis Family

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner
Restaurant features
Seating, Delivery, Waitstaff
Good for
Child-friendly
Open Hours
Sunday
9:00 am - 11:00 pm
Monday
9:00 am - 10:00 pm
Tuesday
9:00 am - 10:00 pm
Wednesday
9:00 am - 10:00 pm
Thursday
9:00 am - 10:00 pm
Friday
9:00 am - 10:00 pm
Saturday
9:00 am - 11:00 pm
Location and Contact Information
  • Address: 1 Palm Boulevard | Shop F271, Gateway Theatre of Shopping, Durban 4321, South Africa
  • Location: Africa  >  South Africa  >  KwaZulu-Natal  >  Durban
  • Phone Number: +27 31 566 2582
  • E-mail
Description
At Panarottis Pizza Pasta Gateway in Umhlanga, quality comes first - it is a key cornerstone of our brand, along with our magnifico Italian-style menu packed full of the best food made from only the finest ingredients. We are well-known for our generous portions, handmade pizzas, delicious pastas and of course our warm, family-friendly atmosphere. Get ready to talk with your hands, because at Panarottis Restaurants, our mouths are always full!
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