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Factory Steak and Lobster

Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
+506 2208 2100
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Overview
  • Excellent82%
  • Very good12%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“lobster” (21 reviews)
“surf and turf” (5 reviews)
“skirt steak” (3 reviews)
Closed Now
All hours
CUISINES
Steakhouse, Seafood, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
All Details
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Reviews (498)
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1 - 10 of 164 reviews

Reviewed 2 weeks ago

Chef Gerardo and his team were amazing, working like a symphony delighting each and every table. a must to visit in Escazu, Costa Rica. it was like a beautiful show.More

Thank alibabaPV
Ricardo M, General Manager at Factory Steak and Lobster, responded to this reviewResponded 2 weeks ago

Dear alibabaPV, Thank you very much for sharing your last visit, we feel very happy knowing our exposed kitchen made your experience even better. It was a pleasure to serve you, thank you for recommending us; we hope you come visit us very soon. Best...More

Reviewed 4 weeks ago

Although it is expensive, it is well worth it! Shrimps are a must! The service is great and the flavors are on point, do not miss this place!More

Thank Kathrynt15
Ricardo M, General Manager at Factory Steak and Lobster, responded to this reviewResponded 2 weeks ago

Dear Kathrynt15, Thank you very much for sharing your last experience with us. We feel very happy knowing you enjoyed your time with us. It was a pleasure to serve you, and we hope you come visit us very soon. Best regards, Ricardo Menendez General...More

Reviewed 14 August 2017

We ate here with a private group dining during dinner. The food was all delicious and the wait staff were excellent. We enjoyed our dinner very much

Thank MamaLeopard
Ricardo M, Director General at Factory Steak and Lobster, responded to this reviewResponded 17 August 2017

Dear MamaLeopard, Thank you very much for sharing your experience with us, we feel delighted knowing you enjoyed your time in our restaurant. We hope you come visit us very soon. Thank you for choosing us. Best regards, Ricardo Menendez General Manager

Reviewed 26 July 2017 via mobile

Excellent service from all employees! Freddy in charge of the salon, went table by table checking if all food orders were correct and a timely manner served, he inspires friendliness, service, trust and security on what he is doing... PLUS the food just perfect!, highly...More

Thank Mariana Q
Ricardo M, Director General at Factory Steak and Lobster, responded to this reviewResponded 17 August 2017

Dear Mariana Q, We really appreciate you taking the time to share your last experience. We feel delighted knowing we did meet all your expectations, especially for the service given. Our only purpose is our clients satisfaction, giving them the best service. We hope we...More

Reviewed 15 July 2017 via mobile

The chef special of steak and lobster was delicious, but more than anything, I loved my service. I speak the tiniest bit of Spanish, and so my waiter made me practice it while I ordered. It was fun and humorous.More

Thank Derek L
Ricardo M, Director General at Factory Steak and Lobster, responded to this reviewResponded 17 August 2017

Dear Derek L, Thank you very much for choosing us and taking the time to share your last experience in our restaurant. We feel delighted knowing your enjoyed our steak & lobster special, bus especially our team's service, we are very lucky to have them....More

Reviewed 13 July 2017

The Restaurant is well located if you are in Escazu. Their wine selection is ample and their appetizer choices and entrees met our expectations. The Grilled Provolone cheese was excellent. The Skirt Steak well done and full flavor as expected. The Pancake Dulce de Leche...More

Thank 79aggie
Ricardo M, Director General at Factory Steak and Lobster, responded to this reviewResponded 17 August 2017

Dear 79aggie, Thank you very much for visiting us and sharing your experience with us, we feel delighted knowing our menu met all your expectations. Thank you for choosing us. We hope we can serve you again. Best regards, Ricardo Menendez General Manager

Reviewed 10 July 2017 via mobile

Today I went to factory restaurant and it was one of the best places I've ever visit in my life, everything was according to the place, this type of experiences are the ones that make you want to return as soon as possible, the food,...More

Thank Jeremy T
Ricardo M, General Manager at Factory Steak and Lobster, responded to this reviewResponded 12 July 2017

Dear Jeremy T, We feel grateful reading your review, it is such an honor knowing you consider us the place you have ever visited, for us it was a pleasure to serve you. Thank you very much for acknowledging Gustavo's work, we are very lucky...More

Reviewed 8 July 2017

We had the perfect steak cooked as we ordered and excellent seafood. We have been many times in the Restaurant and no complaints at all. Service and Ambient is so nice.More

Thank Irene H
Ricardo M, General Manager at Factory Steak and Lobster, responded to this reviewResponded 12 July 2017

Dear Irene H, Thank you very much for taking the time to share your last experience in our restaurant, we feel delighted knowing you enjoyed yourself and got to try our variety in gastronomy. We really hope you come visit us very soon. Best regards,...More

Reviewed 6 July 2017

Really great steak cooked to perfection. The menu is extensive enough but not overwhelming. Excellent staff and service.More

Thank Margaret J
Ricardo M, General Manager at Factory Steak and Lobster, responded to this reviewResponded 12 July 2017

Dear Margaret J, Thank you very much for taking the time to share your experience with us, we feel delighted knowing you enjoyed your visit, and got the best of the attentions. We really hope you come visit us very soon. Best regards, Ricardo Menendez...More

Reviewed 28 June 2017 via mobile

I visited San Jose for business and had the best steak and service at Factory Steak and Lobster. Juan Carlos was my server and he was incredibly kind and made excellent recommendations. I was traveling alone and dined by myself and still had a wonderful...More

Thank Mel_B_DC
Ricardo M, General Manager at Factory Steak and Lobster, responded to this reviewResponded 12 July 2017

Dear Mel_B_DC, We really appreciate you taking the time to share your last visit to our restaurant. We feel delighted knowing even though you came by your own, had an excellent time and enjoyed your steak. It was a pleasure to serve you and we...More

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Ask a question
Questions & Answers
jlm863
27 October 2016|
AnswerShow all 2 answers
Response from Eduard S | Property representative |
Dear jlm863, Some of our dishes do have coriander in it, but just alert the waiter when ordering so we will be extra careful with it. Hope you visit us very soon. Best Regards, Eduard Soler Food & Beverage Manager
0
Votes
MGG25
6 May 2015|
AnswerShow all 2 answers
Response from Ricardo M | Property representative |
Dear guest, unfortunatley we dont have any gluten free option on Factory, however, we have more options on The Market Restaunrat right next to Factory.
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
USD 20 - USD 45
Meals
Lunch, Dinner, Breakfast
Restaurant features
Waitstaff, Parking Available, Validated Parking, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Outdoor Seating, Seating, Highchairs Available, Accepts Credit Cards
Good for
Child-friendly, Groups, Special Occasion Dining, Kids, Business meetings, Romantic
Open Hours
Sunday
12:00 pm - 6:00 pm
Monday
11:59 am - 3:00 pm
6:30 pm - 10:30 pm
Tuesday
11:59 am - 3:00 pm
6:30 pm - 10:30 pm
Wednesday
11:59 am - 3:00 pm
6:30 pm - 10:30 pm
Thursday
11:59 am - 3:00 pm
6:30 pm - 10:30 pm
Friday
11:59 am - 3:00 pm
6:30 pm - 10:30 pm
Saturday
6:30 pm - 10:30 pm
11:59 am - 4:00 pm
Location and Contact Information
  • Address: Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
  • Location: Central America  >  Costa Rica  >  Province of San Jose  >  San Jose Metro  >  Escazu
  • Phone Number: +506 2208 2100
  • E-mail
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