We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Steak 'n Shake

2720 Spring Ave SW, Decatur, AL 35603-1216
+1 256-341-0112
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent12%
  • Very good19%
  • Average22%
  • Poor28%
  • Terrible19%
27 Dec 2017
“Family lunch”
30 Aug 2017
“Poor service”
Closed Now
2720 Spring Ave SW, Decatur, AL 35603-1216
All Details
Write a ReviewReviews (31)
Traveller rating
Traveller type
Time of year

1 - 10 of 31 reviews

Reviewed 28 December 2017 via mobile

My family and I opted to meet up for lunch here after running errands. We were seated right away and our order was taken. A short while later 4 of the 5 orders came out. The server assured the group that the last order was...More

Thank melmcc
Reviewed 31 August 2017

My husband and I went into S&S on Tuesday , 08/29/ for a burger and a shake. We arrived at 4:50 pm and were seated and the server took our order. We ordered two shakes and both of us ordered a burger with fries and...More

Thank G-MAMA D
Reviewed 27 August 2017 via mobile

Very very disappointed with Steak and Shake today. I haven't ate here in a year and what a change a year makes! Service was extremely unacceptable. 3 separate tables that arrived after us got their food before we did, our ticket was documented for 12:53...More

Thank Penny H
Reviewed 23 June 2017 via mobile

We have visited this location a couple of times and the service is always slow. I feel you have to beg for a refill on your drink and twice I had to ask twice for our check. The food has always been good but that...More

Thank Amyshawn
Reviewed 19 April 2017

Waited over 5 minutes to be seated and no one in front of us (was not crowded). Then waited a good 15 to 20 to order. Food came in timely manner but my grandson and I ordered a milkshake and when food came we were...More

Thank Cathy D
Reviewed 6 March 2017

Wife and I went in for a burger. Etc. I'm not sure how they stay in business. We ordered. When the food finally came a different server brought it than the one taking our order. Wife's burger was not correct. We were not given forks...More

Thank randy9641
Reviewed 16 January 2017

We didn't actually make it to a table to eat, but what a terrible customer service experience which has made me say NO to ever going again. We stood in like for close to 5 minutes, the person in front of us was seated and...More

Thank shellj3
Reviewed 19 August 2016 via mobile

The food was really good, but the wait? There were no more than 12 people there and there were at least 5 servers there. It took 13 min. Just to get one of them to take our order after a friend held his menu up....More

Thank Larry T W
Reviewed 13 August 2016 via mobile

We have eaten here several times, they are friendly and the food is always good but the wait time even when they are not busy is ridiculous! Last time we got our food for free because of this...

Thank Kim U
Reviewed 24 July 2016

We haven't been here in a while, so we decided to check it out again. That was a mistake. The place was only about half full, yet it took almost 45 minutes to get two burgers and two shakes. Now what throws me off was...More

Thank DougM47
Nearby HotelsSee all 19 hotels in Decatur
La Quinta Inn Decatur
326 reviews
.36 km away
Baymont Inn & Suites Decatur
316 reviews
1.96 km away
Stay Lodge
6 reviews
2.49 km away
Econo Lodge
50 reviews
2.85 km away
Nearby Restaurants
Sam's Sports Grill
32 reviews
.69 km away
Whitt's Barbecue
16 reviews
.50 km away
Cracker Barrel
37 reviews
.78 km away
Casa Santiago Mexican Grill
21 reviews
.42 km away
Nearby Attractions
Point Mallard Waterpark
198 reviews
6.07 km away
Cook's Natural Science Museum
68 reviews
2.95 km away
Delano Park
29 reviews
4.88 km away
The Old State Bank
36 reviews
6.43 km away
Questions & Answers
Get quick answers from Steak 'n Shake staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Open Hours
10:00 am - 3:00 pm
10:00 am - 3:00 pm
10:00 am - 3:00 pm
10:00 am - 3:00 pm
10:00 am - 3:00 pm
10:00 am - 3:00 pm
10:00 am - 3:00 pm
Location and Contact Information
  • Address: 2720 Spring Ave SW, Decatur, AL 35603-1216
  • Location: United States  >  Alabama (AL)  >  Decatur
  • Phone Number: +1 256-341-0112
  • E-mail
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing