Last week I was on break between shifts and decided to bring Lawler's home for my boyfriend and I. I have used Lawler's online ordering, Pig Up, before, but I was driving, so I called instead. This gem of a lady answered the phone, I...believe her name was Andi but I lost the paper she gave me with her name. I explained that I was calling in an order. She explained that it wasn't necessary at that time of day and went ahead with my order. I was only a few minutes away and when I arrived, we carried on our conversation like we have known each other forever. She told me she has worked for the Compsny for a jaw dropping amount of years. 18? Where is that paper?! In the background, the Manager Miss Ashley was working hard on the cook line. Within moments my food was done and I was on my way home with the best BBQ in Alabama and Tennessee!
I chose to focus on these ladies today, because of their phenomenal customer service. In every Lawler's location that I have been into, you always find smiling, hard working employees that treat you just like family. Everyone of them has been way above average in customer service. There is no arguing the the food at Lawler's is always delicious with generous portions and great prices, but their employees are the unsung heroes. Great job ladies! And great job Lawler's for recognizing their outstanding performance. Lawler's, where the employees treat you like family, but the BBQ is better than grandma's. Shhh!More