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Shang Palace

11 Jalan Sultan Ismail | Shangri-La Hotel, Kuala Lumpur, Kuala Lumpur 50250, Malaysia
+60 3-2074 3904
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Overview
  • Excellent54%
  • Very good30%
  • Average12%
  • Poor2%
  • Terrible2%
Travellers talk about
“peking duck” (20 reviews)
“dim sum” (46 reviews)
“pork” (12 reviews)
Open Now
12:00 pm - 2:30 pmAll hours
CUISINES
Chinese, Asian, Vegetarian Friendly, Vegan Options, Halal, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
11 Jalan Sultan Ismail | Shangri-La Hotel, Kuala Lumpur, Kuala Lumpur 50250, Malaysia
All Details
Write a ReviewReviews (230)
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1 - 10 of 196 reviews

Reviewed 1 week ago via mobile

I celebrated my father’s 80th birthday here. We had the Chinese New Year “Great Prosperity” set menu. Highlights include salmon yee sang, fish maw soup, sea cucumber and scallops. This is a menu for seafood lover. We were given a private room for 4 people...More

Thank hfng
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 5 days ago

Dear Guest, Greetings from the Food & Beverage Department at Shangri-la Hotel Kuala Lumpur and many thanks for taking the time to share with us of your dining experience in our Shang Palace restaurant. Nothing makes me happier than reading your compliment for the superb...More

Reviewed 2 weeks ago

We had a pre-CNY dinner here and ordered the set menu. Some of the items were nice but mostly needs improvement. The slow food service from the kitchen is inexcusable especially for the premium price paid. After the 3rd or 4th course, we had to...More

Thank Mei T
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 1 week ago

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur. First and foremost, we would like to apologize for the service delay and the poor quality and taste of our food as described above. Please rest assured that your feedback has been shared with our Chinese Operations...More

Reviewed 3 weeks ago via mobile

Excellent dinner, we enjoyed almost everything, from food, service, ambient... Make me think of our first preference to have classmates reunion dinner here, by the way, already booked this coming Saturday and possibly another dinner during Chinese New you. ChuaMore

1  Thank AMY H
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 2 weeks ago

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur and many thanks for sharing your valuable feedback following your recent visit to our Shang Palace restaurant. I am glad to know that our Chinese restaurant was your first choice dining venue to have a school reunion...More

Reviewed 4 weeks ago via mobile

Excellent personalised service. For the past 10 years, service manager Soon Wei has always been very helpful and respond to booking very promptly.More

Thank Hweei Min C
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 3 weeks ago

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur and many thanks for sharing your valuable feedback following your visit to our Shang Palace restaurant. We are happy to know that you were satisfied with the service provided by Yue Soon Wei, our Chinese Restaurant Manager....More

Reviewed 4 weeks ago via mobile

Distinguish service with good quality foods served. Constructive comments always taken into consideration by the Manager. Well done.More

Thank issacl_lim
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 3 weeks ago

Dear Guest, Greetings from Shangri-La Hotel, Kuala Lumpur. Thank you very much for taking the time to share your valuable feedback following your recent visit to our Shang Palace restaurant. First and foremost, I want to thank you for complimenting our service and food menu....More

Reviewed 4 weeks ago via mobile

Shang Palace always my preferred venue for catching up with bestie and carving for good Cantonese cuisines.More

Thank GogogoC
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 3 weeks ago

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur and many thanks for sharing your valuable feedback following your recent visit to our Shang Palace restaurant. I am glad to know that our restaurant is one of your preferred venue for catching up with friends and...More

Reviewed 4 weeks ago

We had a work lunch here with about 50+ people, and it was disappointing. They may not be able to handle large groups well. Food quality was average at best. Service was very slow, and quantity was not adequate--- many people left and went out...More

Thank jenabaintheworld
Reviewed 4 weeks ago via mobile

Shang Palace restaurant located in the ShangriLa Kuala Lumpur hotel serving unremarkable Chinese food although, for a 5 star hotel, the food prices are reasonable and you can get big discounts off your food bill when using certain charge and credit cards.More

Thank roryjdoyle
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 4 weeks ago

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur. Nothing makes me happier than reading your compliment for the superb and excellent service encountered during your recent visit to our Shang Palace restaurant. Indeed, we do have joint promotion with Banks that offers great discounts. In...More

Reviewed 9 January 2018

Having come back from our Singapore trip we are all very tired so we decided to head to our favorite watering hole ie. SHANG PALACE. We are lucky to be seated near the window. We decided to order something light : The steamed fish were...More

Thank EmilyCBE
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 4 weeks ago

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur. Nothing makes me happier than reading your compliment for the superb and excellent service encountered during your recent visit to our Shang Palace restaurant. I am glad to know that you very satisfied with the food, the...More

Reviewed 8 January 2018 via mobile

My fav restaurant! Impeccable service, great food and ambience. The extra touch, detailed effort and follow up put in makes every dining experience memorable indeed!More

Thank Lena N
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 4 weeks ago

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur and many thanks for sharing your valuable feedback following your recent visit to our Shang Palace restaurant. I am happy to know that you satisfied with all other areas that have obviously extended true Shangri-la hospitality. It...More

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Questions & Answers
KenWoon
5 May 2015|
Answer
Response from Francis C | Reviewed this property |
It is a chinese restaurant in shangri la..now they serve halal food..
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
USD 15 - USD 30
Meals
Lunch, Dinner, Brunch
Restaurant features
Takeout, Reservations, Private Dining, Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi
Good for
Groups, Kids, Business meetings, Special Occasion Dining, Child-friendly
Open Hours
Sunday
10:30 am - 2:30 pm
6:30 pm - 10:30 pm
Monday
6:30 pm - 10:30 pm
12:00 pm - 2:30 pm
Tuesday
6:30 pm - 10:30 pm
12:00 pm - 2:30 pm
Wednesday
6:30 pm - 10:30 pm
12:00 pm - 2:30 pm
Thursday
6:30 pm - 10:30 pm
12:00 pm - 2:30 pm
Friday
6:30 pm - 10:30 pm
12:00 pm - 2:30 pm
Saturday
6:30 pm - 10:30 pm
12:00 pm - 2:30 pm
Location and Contact Information
  • Address: 11 Jalan Sultan Ismail | Shangri-La Hotel, Kuala Lumpur, Kuala Lumpur 50250, Malaysia
  • Location: Asia  >  Malaysia  >  Wilayah Persekutuan  >  Kuala Lumpur
  • Phone Number: +60 3-2074 3904
  • E-mail
Description
Shang Palace is the premiere Chinese restaurant in Kuala Lumpur offering traditional Cantonese cuisine enhanced by local Chinese specialties prepared by Chinese Chef, Tan Kim Weng and his team, accompanied by an extensive tea offered.
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