So how do I start, I came here with the desire to try it’s boba tea. The staff recommended me boba brown sugar with milk so I agree and paid for it. When the product came and I was very impressed with it’s good quality...design but the Pearl was hard and chewy! It felt like rubber when I bit it and it’s really unpleasant. When I ask the staff about the rubbery pearl and their excuses were it’s the pearl factory Fault... sometimes it’s alright while sometimes it’s not. When I heard about, my disappointment was immeasurable and my day had been ruined. They are aware of the problem but they did not intend to fix it and loves giving excuses. Drink was alright but the Pearl made me really sad. 3/10 for its drink.More