Hard Rock Cafe
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Ratings and reviews
4.0
4.0 of 5 bubbles
Travellers' Choice 2024

RATINGS
Food
4.0 of 5 bubbles
Service
4.3 of 5 bubbles
Value
3.5 of 5 bubbles
Atmosphere
4.2 of 5 bubbles
About
Hard Rock Cafe is a global phenomenon with 185 cafes that are visited by nearly 80 million guests each year. The first Hard Rock Cafe opened on June 14, 1971, in London, England, and from there the brand has expanded to major cities and exotic locations around the world.
PRICE RANGE
$8.00 – $24.00
CUISINES
American, Southwestern, Bar, Cafe, Australian
Special Diets
Vegetarian friendly, Vegan options, Gluten free options
Meals
Lunch, Dinner, Brunch, Drinks
FEATURES
Reservations, Outdoor Seating, Buffet, Seating, Parking Available, Street Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, American Express, Mastercard, Visa, Free Wifi, Accepts Credit Cards, Table Service, Live Music, Waterfront
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4.0
4.0 of 5 bubbles3,347 reviews
Excellent
1,327
Very good
1,090
Average
550
Poor
235
Terrible
145

These reviews are machine translated from their original language. Show machine translations?
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Holger Fries
Rickenbach252 contributions
5.0 of 5 bubbles
Nov 2023 • couples
"The Hard Rock Cafe in Kuta is an absolute must for every music lover and foodie! I had the pleasure of visiting this legendary restaurant and it exceeded all my expectations. The atmosphere at the Hard Rock Cafe is simply electric. The walls are decorated with memorabilia from the world of music history, creating a fascinating and inspiring environment. The rock'n'roll vibes paired with great music create a unique mood. The food was simply outstanding! The menu offered a wide variety of dishes to suit every taste. I enjoyed a delicious burger dish that was perfectly prepared and served with fresh ingredients. The portions were generous and the food was just incredibly delicious. The service at the Hard Rock Cafe was top notch. The staff were friendly, attentive and obviously had a passion for what they do. They made me feel welcome and really enjoyed my visit. The live music was another highlight of my visit. The talented artists who performed created a great atmosphere and helped make my evening unforgettable. The merchandise corner was a paradise for fans of Hard Rock Cafe souvenirs. A variety of items were available so you could take home a piece of the legendary brand. All in all, my visit to Hard Rock Cafe Kuta was an unforgettable experience. I would recommend it to anyone looking for great food, great music and a vibrant atmosphere. Kudos to the whole team for a fantastic experience!"
Google
Written 18 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Shilova
Dear holgerf48! Thank you so much for such a nice and detailed feedback! It is a great pleasure to receive reviews like yours and to see that our guests are having a full Hard Rock experience the way it should be! We are happy to know that you enjoyed our food, ambiance and , of course, the live music and Rock Shop merchandise and knowing that gives us an extra boost and motivation to keep the hard work! We hope to see you again here at Hard Rock Cafe Bali for some more rocking experience and memorable moments! Cheers,
Written 27 December 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stëfån W
Rotenburg (Wumme)125 contributions
4.0 of 5 bubbles
Sept 2023 • couples
Whenever we find a Hard Rock Café when we travel, we love going there. The food in this Hard Rock Café was good, as expected - unfortunately, we were initially ignored by the staff for a long time. This doesn't fit with our usual experiences in Hard Rock Cafés and certainly not with the consistently positive experiences in other restaurants in Bali. We also found the price level to be comparatively high.
Google
Written 23 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phillipe Fong
Dear st_f_nw! Thank you for visiting during your trip to Bali and for being a regular Hard Rock guest during your travels! We are sorry to hear that the service you received from our team was not as per your expectations and, certainly, it is not according to our standards. Thank you for bringing this matter to our attention, so we can make sure it will not happen in the future. We hope to have a chance to see you again at Hard Rock Cafe Bali so we can provide the real Hard Rock service as it should be! Best,
Written 25 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tour01614501442
1 contribution
5.0 of 5 bubbles
July 2024 • family
The service was especially good, relaxed and friendly. Our waiter Nito was very profesional, polite, courteous and handsome as well. He recommended beef ribs and pork ribs which was an excellent suggestion. A great experience and we will certainly come again
Written 18 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Shilova
Dear Tour01614501442! Thank you for visiting us and for sharing such lovely feedback about your experience at Hard Rock Cafe Bali! We are delighted to know that you had a proper Hard Rock experience here in Bali, that you enjoyed our signature dishes, and that Nito provided you with an amplified Hard Rock Service! We will certainly share your compliments with Nito and sure it will make his day! Looking forward to seeing you back again for another amazing experience! Cheers!
Written 18 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

dam0andsal
Brisbane1 contribution
1.0 of 5 bubbles
Sept 2024 • none
Food was terrible. Kids burger came out half cooked so sent it back. My meal came out after everyone had finished. They room the burger off the bill and gave us 20% discount it was so bad
Review collected in partnership with www.chope.co
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Written 29 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Shilova
Dear dam0andsal! Thank you for visiting us at Hard Rock Cafe Bali and for sharing your feedback about your experience with us. We are very sorry to hear that your dining experience turned out to be disappointing. The way you describe the food and the service, it's not reflecting the standard that we want to uphold, as per our standard that the patty doneness for kids burgers is well done and all the food served together, and not delay too long. We will investigate this issue and we have shared your feedback to our Operational Manager, Kitchen Manager, Training Manager and the rest of the team and we will conduct another training section to improve the skill of our staff and to avoid the same things from happening again. Thank you again for bringing this topic to our attention, we really appreciated it, and hope that we still have another chance to see you again and serve you better next time. Best regards.
Written 3 October 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Chris P
Chester3 contributions
1.0 of 5 bubbles
Apr 2024 • family
Our waiter was excellent, but we got there at 8pm and didn’t get our main courses till 9.45. When they came two of us had fish and chips. The fish was basically inedible. The bill for 2 starters, 3 main meals, one beer and one glass of wine was Rp1.6,000,000 so during our stay, definitely the worse meal we had but definitely the most expensive by far for a restaurant which I can only describe as basic and mediocre. I definitely will never eat in The Hard Rick cafe again. I did complain and in fairness the manager was very understanding and did take the the two fish and chips off the bill as neither myself or my daughter in law had hardly eaten anything of our dishes. A very disappointing experience as we have enjoyed fine dining in Semynyak and Kuta for much cheaper cost. In essence over priced restaurant for poor quality.
Written 26 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Shilova
Dear Chris P! Thank you for visiting us at Hard Rock Cafe Bali and for sharing your feedback. Happy to know that you received good service from our server and service recovery from our manager! We are sorry that you had an unsatisfactory experience during your dinner with us. We appreciate your feedback and thank you for bringing this to our attention and we already did the investigation to our kitchen team regarding your feedback of Fish & Chips. We also shared your feedback to all of our team members and will do other training sections to all of our kitchen team to make sure that we avoid the same issue from happening again. Looking forward to seeing you again and and we hope that we still have a chance to serve you better on your next visit. Thank you!
Written 29 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

RysoG
41 contributions
2.0 of 5 bubbles
Dec 2024 • couples
Went in while staying at the Hard Rock Hotel. Music was so loud that the staff couldn't hear to take the order. Starters were really good, nachos and loaded tater tots. Mains of burgers and fries were terrible, very greasy and no flavour, fries were worse than frozen chips from a discount supermarket, had better from a cheap burger van. Service was okay. Would get the picture outside but wouldn't recommend eating here, McDonalds round the corner beats it hands down.
Written 4 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Shilova
Dear RysoG, Thank you for visiting us at Hard Rock Cafe Bali and for sharing your feedback! Happy to know that you enjoyed our Legendary Nachos & Loaded Tots and that our staff provided you with good service. We are sorry to hear that you did not enjoy our Burger & Fries, we would like to highlight that we always follow the brand standard recipes, however we have shared your feedback with our Kitchen Manager to make sure that we serve our food consistently by the taste and presentation, and to avoid this situation from happening again. Regarding loud music, yes the band could be loud and we are sorry if that disturbed your experience but we appreciate you sharing it with us. Once again thank you for bringing this topic to our attention, we hope that we still have another chance to see you and serve you better next time. Thank you.
Written 16 December 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

C S
2 contributions
1.0 of 5 bubbles
July 2022 • family
If I could have given it 0 I would have. 3 occasions we attempted to dine in... 1st we waited 20 mins and no one took so much as a drink order 2nd much the same but we gave a drinks order and 20 mims later no drinks had arrived. 3rd time similar waits to all previous times. Some people got their meals some waited over an hour... We only went the 3rd as it was a birthday and that's what the birthday boy wanted. End of the day its overrated, over priced, service is poor and food quality is below average .. go litterally anywhere else and save your time and cash
Written 16 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Natalie Duncan
Australia2 contributions
5.0 of 5 bubbles
Aug 2023 • couples
Had a great Lunch experience at hard rock cafe . Had a good ambiance and food is superb. I love the dessert , make me happy .More importantantly our waiter NITO who served us was very polite,helpfull, professional and full entertainment, created a great ambiance NITO you are Outstanding
Written 27 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phillipe Fong
Dear Natalie12_duncan! Thank you for visiting us during your stay in Bali and for sharing such a kind and detailed review! We are glad that Nito took good care of your visit and made your Hard Rock experience memorable! He is one of our brightest Rockstars and we are happy to have him in our team. We hope to see you back again at Hard Rock Cafe Bali for another rocking experience! Best,
Written 4 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Karamdip S
2 contributions
5.0 of 5 bubbles
Jan 2025 • family
My daughter and I were at the restaurant on Sunday 5th January to celebrate her birthday over lunch . We had an absolute and delightful experience being looked after by none other than Dee who was all smiles and abuzz as soon as we were seated. Having got wind that it was my daughter's birthday , Dee organized a cake complete with candles , gathered all her colleagues and walked down to our table to sing my daughter Harleen " Happy Birthday" Three cheers for Dee who made dining at Hard Rock Cafe Bali a wonderful and memorable experience. She's definitely an asset to the charm and warm dining experience that Hard Rock Cafe is.
Written 9 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Shilova
Dear Karamdips2022! Thank you for visiting us and for sharing such kind and detailed feedback! We extremely happy to know that your experience at Hard Rock Cafe Bali was great and that the service from Dee made it memorable! We really appreciated your feedback and will share your compliments with Dee and sure it will makes her happy! Looking forward to seeing you back again for another rocking experience! Cheers!
Written 12 January 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jacqueline F
Port Noarlunga63 contributions
3.0 of 5 bubbles
June 2022 • none
Went here as a travelling companion who always eats here at least once as his indulgent treat while in Bali and he always has the baby back ribs. One serve of ribs, an entree size serve of Nachos and two drinks was 1,000, 60000 Rp (A million and 6o thousand Rp) Thats about $106 AU. for two drinks a main and an entree. Plus transport there and home. It was okay. The music memorabilia was awesome according to my travelling friend but the price was ridiculous by Bali standards. Plus there are so many people taking photos outside and never going in its a bit of a squeeze to get in. Also the roof top bar for sunset viewing is closed ... as is the other upstairs bar... So why bother having a meal here if you are shut inside, not able to sit on the roof top bar and watch the sunset?
Written 14 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sophie M
4 contributions
1.0 of 5 bubbles
Dec 2023 • family
Disgusting. We have stayed here 3 times this year. Son is not feeling well and we asked him what he wanted to eat and he wanted KFC which was across the road from the hotel. We were near the pool area, Husband went to get him some and we’re stopped by security and they asked to check the bag. They saw he had food and wouldn’t let him in. He needed to come tell us the food was ready and to go to the room. Security was following us like we were criminals until we moved from the pool area. My daughter was missing and we couldn’t find her, this security guard said he will help find her when we take the bag of food up the stairs. Then I went to reception to ask for a head office number to call to complain and she said I had to tell her what happened. Absolutely disgusting, felt like absolute criminals. Sorry we are never returning and are taking our business elsewhere, we made many friends which were the staff but these 2 in particular, I just can’t believe how we were treated
Written 22 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Shilova
Dear Sophie! Warmest greetings from Hard Rock Cafe Bali and thank you for your feedback. We are sorry to hear that your experience with our brand was disappointing, however we would like to inform you that Hard Rock Cafe Bali has a separate management with the Hotel and since your feedback is related to the Hotel experience , we will share it with our colleagues there and we hope the proper solution can be found to fix the situation. Best regards,
Written 27 December 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Katarzyna G
1 contribution
4.0 of 5 bubbles
Aug 2024 • none
Food was really nice, although buffalo wings were a bit cold, and served with 4 sticks of celery (usually in HRC is much more of them + carrot sticks). Our waiter, Alex, was very nice and tried really hard, at some point maybe even too hard. He questioned almost every choice, saying he doesn’t like it and would recommend something else. We were glad we stack to our orders, as at the end we liked them.
Review collected in partnership with www.chope.co
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Written 14 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Shilova
Dear Katarzyna G! Thank you for visiting us and for sharing such nice and detailed feedback about your visit! Happy to know that you enjoyed the food that you chose and that Alex provided you with good service! Regarding 4 sticks of celery, according to our new standard, we no longer serve carrots alongside celery anymore and we are sorry if Alex did not mention this in advance. Thank you again for your feedback, we really appreciated it and we have shared your comment about the cold buffalo wings with our Kitchen Manager to avoid the same situation from happening again! Looking forward to seeing you back again for another better experience! Cheers!
Written 2 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Charles Tambunan
Abu Dhabi2 contributions
5.0 of 5 bubbles
Aug 2023 • family
We visited as a family of 5 and ordered 2 New York Strip steaks, Steak Burger, Steak Salad, Kwetiau Goreng and Satay Ayam. All of them were of great quality, and flavorful. Nito - our waiter - did an excellent job waiting for us with his charms, friendliness and smiles. He was very attentive in taking our orders, and even took pictures for us. He is the bastion of front facing staff in HRC Bali. Kudos!
Written 12 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phillipe Fong
Dear brianmclen94! Thank you for visiting us and for sharing your kind feedback! It's the best reward for our hard work to receive such positive reviews as yours! We are happy to know that you enjoyed your Hard Rock experience in Bali - both food and the service and we thank you for sharing your compliments to Nito. He is truly one of our rockstars and we are proud to have him in our team! We hope to see you again at Hard Rock Cafe Bali for another memorable experience and good times! Best,
Written 6 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lucia madison
Australia1 contribution
5.0 of 5 bubbles
June 2023 • couples
Me and my husband stopped here for lunch while we were there for some afternoon shopping. The best experience possible!! The service is on point! Food has good quality, half nachos chicken, Beef Ribs and grill salmon were delicious. Nito our server he takes of customer in special way, because very good service, full entertainment and had good communication, Highly customer service skill. Thank you...
Written 30 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Shilova
Dear LuciaMadison1! Thank you for sharing such nice feedback about your experience with us! We are happy that you had a great time during your lunch at Hard Rock Cafe Bali and enjoyed our signature dishes like Beef ribs and Nachos. Thank you for highlighting Nito's service, we are very glad that he took good care of your experience and we hope to see you back again soon! :) Cheers!
Written 6 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nigpat
Christchurch732 contributions
5.0 of 5 bubbles
Sept 2024 • friends
If you like Hard Cafes you must visit here. It is a large venue with plenty of room to fit a large number of people. The staff are attentive, friendly, and curious. We had good fun chatting to the bar staff and enjoyed the banter. Expect the staff to dance on the bar if certain songs come on. There is a good variety of memorabilia from modern to old school. The menu fits the Hard Rock theme with a small local twist. It's definitely worth a visit, even if it's just for the 1 litre cocktails.
Written 21 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Shilova
Dear Nigel2312, Thank you for visiting us and for sharing such nice and detailed feedback! We are delighted to know that your experience with us at Hard Rock Cafe Bali was great! That our staff provided you with the truly Hard Rock Service, and you enjoyed the 1 liter Cocktail, the vibes, live music performance, menu, and the memorabilia that made your visit memorable! Looking forward to seeing you back again for another rocking experience! Cheers!
Written 22 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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HARD ROCK CAFE, Kuta - Updated 2025 Restaurant Reviews, Menu, Prices, & Reservations - Tripadvisor

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