We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
American, Bar
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
View all details
meals, features, about
Reviews (277)
Filter reviews
227 results
Traveller rating
68
66
35
22
36
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
68
66
35
22
36
Show reviews that mention
All reviews club sandwich brownie salad bali airport airport food bite to eat santos indonesia
Selected filters
FilterEnglish
Updating list...
Reviewed 31 October 2020

My brother and I had some time to fill in before our flight. That, coupled with me being a Hard Rock Café fanatic led us to having dinner at the Hard Rock Cafe in Bali airport. We were warmly welcomed by Santos and shown to...our seats. Our waiter Justin took our order – a golden onion ring tower to share, a classic club sandwich for myself, and an original legendary burger for my brother – and made sure we were taken care of. After our meal we looked around the Rock Shop, where I met Edward, who was the manager and a fellow pin collector. After some tough negotiation, I was able to make a trade with him that I am very grateful for. We left with full bellies, some awesome merchandise and ready for our flight.More

Date of visit: November 2019
Helpful?
Reviewed 6 March 2020

Always stop in for a beer or a meal prior to flying. Generous serves and cold cold beer. Perfect. Special mention for staff member Amy who made us feel very welcome.More

Date of visit: March 2020
Helpful?1  
HardRockCafeBali, Marketing at Hard Rock Cafe, responded to this reviewResponded 10 March 2020

Dear Matt! Thank you for choosing us for your beer stop before your flight :) We are happy to know that we keep on delivering a rocking experience during your visits and looking forward to seeing you again! P.S. Rocking regards from Amy :) Cheers,...More

Reviewed 15 February 2020 via mobile

Had a lovely early morning breakfast of eggs and avocado and bacon, delicious, great cappuccino too, all served by our lovely waitress Amu who was very friendly, highly recommend for a meal or drink anytime of the day 😎More

Date of visit: February 2020
Helpful?
HardRockCafeBali, Маркетинг at Hard Rock Cafe, responded to this reviewResponded 17 February 2020

Dear Mummyjan2! Thank you for visiting us before your flight and sharing such a kind feedback! We are happy to know you had a good time at Hard Rock Cafe Bali! Thank you for rating us high and hope to see you back again for...More

Reviewed 13 February 2020 via mobile

Stopped for a drink, didnt have any IDR on me and inquired about the acceptance of US $. The guy at the front and the waitress confirmed. On calling for the bill, the waitress claimed they didnt accept US$. On being told that they had...confirmed earlier, the waitress smirked and said that they had a lower rate and I could go out and change if I liked. I said it was fine but I would like to pay in US$. After a while she came back and told me how much it would be but said that the change would be in IDR. I paid the bill and just walked off. All of my Bali trip had been nothing short of amazing. The last stop kinda tainted it. The guys at this particular restaurant need to judge less. The one at Kuta was amazing, but wouldn't recommend this one, just based on this experience.More

Date of visit: February 2020
Helpful?
HardRockCafeBali, Маркетинг at Hard Rock Cafe, responded to this reviewResponded 19 February 2020

Dear Wanderlust898819! Thank you for visiting us before your flight and reaching out to us providing your feedback, we really appreciate it since we need to know as much as possible about our guests' experience to make it better! It seems to me that there...More

Reviewed 9 February 2020 via mobile

been living in the Phillipines for a long time and Bali seemed like a whole new place. just then I met a kind hostes, Santos. He was so nice, he took me to Hard Rock. The food was delicious there. Will surely trust Santos in...my next holidayMore

Date of visit: February 2020
Helpful?
HardRockCafeBali, Маркетинг at Hard Rock Cafe, responded to this reviewResponded 11 February 2020

Dear Cindy! Thank you so much for visiting us before your flight and sharing such a nice review. We are glad that you had a good time at Hard Rock Cafe Bali Airport and we will certainly pass your compliments to Santos. He will be...More

Reviewed 7 February 2020 via mobile

Good enough food. Staff are friendly. The prices are crazy. Three times the prices of anywhere we ate in Bali. I know it’s an airport but we paid 900,000 for a bite to eat. We have ate in lots of other lovely places for a...quarter of the price.More

Date of visit: February 2020
Helpful?
HardRockCafeBali, Маркетинг at Hard Rock Cafe, responded to this reviewResponded 11 February 2020

Dear eim! Thank you for visiting us before your flight and sharing your feedback with us! Yes, our prices are not low, but to provide the high quality, large portion food made of imported ingredients and drinks made of certified liquor together with amplified service...More

Reviewed 6 February 2020

You mush be here to see santos. Price not expensive but experience, so delighted staff, fun, humble, good attitude all in one! Mate you should visit this Hard Rock cafe , this one is just the best!!! Jus made my day!!! Especially Santos!! Talkative and...Funny!!! He always on on Thursday night! He just the best staff ever! See next trip.man! Cheers!More

Date of visit: February 2020
Helpful?
Daria_Shilova33, Маркетинг at Hard Rock Cafe, responded to this reviewResponded 7 February 2020

Dear Julioronald! Thank you for visiting us before your flight and for sharing such a kind feedback. We will share your kind words to Santos and the team. Nothing can make us happier and more motivated than to see our guest having such a blast...More

Reviewed 23 January 2020

Its not often that an airport cafe gets a 5 - but this place should get a 6. Food, service, drinks or is it service, drinks, food, every which way it was great to end our holiday on this note at a Hard Rock Cafe....The staff member (apologise as can not remember your name) looks a bit like Johnny Cash, sort of or maybe Elvis haha, but your style, service and humour got us in the door so hope you get a bonus for this.More

Date of visit: December 2019
Helpful?
Daria_Shilova33, Public Relations Manager at Hard Rock Cafe, responded to this reviewResponded 27 January 2020

Dear 158karlaf! Wow,looks like your Hard Rock experience was as it should be! Nothing can make us happier and more motivated that knowing that our guests have a great time with us! Thank you for rating us high and hope to see you back again...More

Reviewed 22 January 2020 via mobile

At the airport we decided to eat at the Hard Rock because it should be the same quality no matter where in the world you go- what a huge disappointment 😡both my husband and I ordered The New york strip - my husbands was so...tough he had trouble cutting it and was basically inedible. Mine was slightly better but after you cut away all the gristle and fat it was half of the steak! When we mentioned it to the waiter he said it is all to do with how we ordered it cooked!!! Which was medium- rare! I did suggest that all the gristle and fat had nothing to do with that. No apology- no nothing and the cost was ridiculous! Don’t go!!!More

Date of visit: January 2020
Helpful?
Daria_Shilova33, Public Relations Manager at Hard Rock Cafe, responded to this reviewResponded 23 January 2020

Dear TNHPKEMP! Thank you for choosing to dine with us before your flight and taking your time to share your feedback. We really appreciate it and are really sorry that your experience turned out to be disappointing. Both food quality and service recovery you have...More

Reviewed 14 January 2020 via mobile

We always have a ritual of eating a brownie before we fly out as it is big enough for the 4 of us to share. As it was lunch time though the kids had a hot dog each which came with a soft drink and...my husband and I ordered the full rack of ribs as it came with a free glass of wine. The staff were lovely enough to split the ribs prior to service and we each got sides of chips, salad and beans. The meal was a decent size for 2 people to share. Jaggy came and played some games with the kids such as eat your meal and I will give you a colouring in pack and made them balloon creations. The service is always so good that is why we will keep returning. Forgot to take a before ribs photo, I added one of them polished off!!More

Date of visit: January 2020
Helpful?
Daria_Shilova33, Public Relations Manager at Hard Rock Cafe, responded to this reviewResponded 15 January 2020

Dear adventuresofkaymay! Wow,looks like your Hard Rock experience was as it should be! Nothing can make us happier and more motivated that knowing that our guests have a great time with us and that you keep visiting us every time you flying out of Bali!...More

View more reviews
Best nearby
Best nearby hotelsSee all
Novotel Bali Ngurah Rai Airport
1,520 reviews
.06 km away
Balira Airport Hotel
93 reviews
.43 km away
Hilton Garden Inn Bali Ngurah Rai Airport
1,184 reviews
.46 km away
HARRIS Hotel Tuban
1,078 reviews
.47 km away
Best nearby restaurantsSee all
Made's Warung
258 reviews
.07 km away
Warung Mufu
601 reviews
.64 km away
Warung Kolesterol
22 reviews
.64 km away
Kedai Desa
26 reviews
.58 km away
Best nearby attractionsSee all
Kaya Spa Bali Airport
147 reviews
.07 km away
Bali Cab Service
44 reviews
.56 km away
Bali Fast Track
62 reviews
.59 km away
Tidy Tailor
10 reviews
.62 km away
Questions & Answers
Ask a question
fitzdeboss
19 October 2017|
AnswerShow all 5 answers
Response from HardRockCafeBali | Property representative |
Dear fitzdeboss! Unfortunately, we do not make reservations. Come visit us directly, i am sure we will be able to accommodate you in the best way! Best regards, Daria
0
Votes
Dan W
15 April 2017|
AnswerShow all 5 answers
Response from Phillipe F | Property representative |
Dear Dan, Yes you can pay with AMEX, We also received other term of payment such as Visa and Master Card. Looking forward to see you here at Hard Rock Café Bali airport. Thank you
0
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing