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At.Mosphere

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122nd Floor, Burj Khalifa, Downtown, Dubai United Arab Emirates+971 4 888 3828WebsiteMenu
Open now07:00 AM - 11:00 AM12:00 PM - 4:00 PM5:30 PM - 12:00 AM
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
  • Face masks required for guests in public areas
Read more
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

#251 of 8,091 Restaurants in Dubai
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
French, European
Reviews (3,916)
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2,953 results
Traveller rating
1,907
607
251
103
85
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Traveller rating
1,907
607
251
103
85
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Reviewed yesterday via mobile

Dear Management, I would like to bring it to your attention the disappointing and inconsistent service that we had on our second visit at atmosphere last 3 June 2021. We spent our first dining experience during my husband birthday which service were excellent hence, we...decided to dine again before leaving Dubai. Unfortunately, when we ordered the John Stone Tenderloin it has a missing dish component which we informed our food and beverage attendant at that time (I didn't get her name but based on my observation she is a Ukrainian lady). We requested to see the menu as we are familiar with the meal which we had during our first dining experience, yet, she refused to show us and started to argue. From here, the service standard went down the drain. I took the liberty to search for the menu online. Attached is the photos of our meal from the first dining experience for your reference that I showed it to her but she's so rude that she even said “Look, it is additional order, maybe you ordered it separately during your first visit, do you have the bill with you” Our disappointment heightened which pissed us because it wasn't even an additional meal and she also asked for a receipt which is so absurd as why would we bring a receipt from our previous visit? Our f&b attendant (she) approached us and had the audacity to say "Okay i will give sweet potato gnocchi and its free of charge “ without even apologizing for the mistake and for being rude. We also work in the hospitality industry, and we know what luxury service feels like and our second dining experience didn't go as expected. Do note that we didn't intend to have "free stuffs", we dine there because of the service and quality of food that we had experienced from our first visit. However, a lack of consistency and compassion from your team were experienced and this is so disappointing. P.S: DESPITE SENDING A PERSONAL EMAIL TO THE RESTAURANT WITH THE CONCERN, THEY HAVEN’T ACKNOWLEDGED OR REPLIED. REALLY DISHEARTENING!More

Date of visit: May 2021
Helpful?
Reviewed 6 days ago via mobile

The Lounge was amazing and drinks were delicious! The Mojito mint leaves were sprayed with 24kt gold and the 422 was amazing. Good sushi too. The menu is extensive enough to make a meal if you don’t want to pay minimum food/beverage cost to visit...restaurant. Great view of fountain,More

Date of visit: June 2021
Helpful?
Vadim F, General Manager at At.Mosphere, responded to this reviewResponded 3 days ago

Dear rhondaDLucear, Greetings from At.mosphere Burj Khalifa and thank you for the time you have taken to write such a warm review about your recent visit to us! I am glad to learn that you had pleasant experience with us and have shared your feedback...More

Reviewed 2 weeks ago via mobile

Again a perfect experience, enjoyed our times. Big thanks for David - he was a superstar, good guy, can pass positive vibes :) Saki, Tutu, Janet and Ayai thank you all of you as well as chefs who cooked for us. Lux and view you...may find in many places, however sincere staff not often. Just professionals. It was a great pleasure to visit you again. Best regards.More

Date of visit: June 2021
Helpful?
Vadim F, General Manager at At.Mosphere, responded to this reviewResponded 1 week ago

Dear Джейран Х, Greetings from At.mosphere Burj Khalifa and thank you for the time you have taken to write such a warm review about your recent visit to us! I am glad to learn that you had pleasant experience with us and have shared your...More

Reviewed 2 weeks ago

I booked a table at the Atmosphere Dubai for myself and I was lucky to have Toetoe as my waitress. She was amazing, she is very professional, she provided a clear explanation about every dish I ordered. Good job Toetoe. Well done !!!!!!More

Date of visit: May 2021
Helpful?1  
Vadim F, General Manager at At.Mosphere, responded to this reviewResponded 2 weeks ago

Dear NorthStar77896, Greetings from At.mosphere Burj Khalifa and thank you for the time you have taken to write such a warm review about your recent visit to us! I am glad to learn that you had pleasant experience with us and have shared your feedback...More

Reviewed 2 weeks ago

We recently visited atmosphere for afternoon tea. It was a special occasion and we were really looking forward to it. However the service really let us down. There was no warm greating ans staff seemed generally down. The staff were stretched to say the least,...one member of staff per 5 tables. The staff were so stretched they were rushing around and never once did they ask these 2 simple questions "what would like to drink?" "can I get you anything else". They sat us down, gave us a quick overview of the food and drink menu and went off. I waited 15 minutes for them to ask what we would like to drink but nobody would come over. Anytime I catch their attention I had to quickly tell them what I wanted. This then frequently happened. They would quickly drop off food or pick up plates and quickly walk off. They were too busy to ask the basics and give basic service. The management really need to address this issue as I noticed it on other tables as well. If you're worried about social distancing, I wouldn't ask for a window seat. The table don't look anywhere near 2m apart. The management need to address this too. As we were leaving, there were 3 ladies on reception. All of which had there heads down to busy in their own world to even say goodbye. Terrible service due to staff being over stretched, no warm service at all. Basic questions, hellos and goodbyes all missing. The food was great though. I will give them that.More

Date of visit: May 2021
Helpful?
Vadim F, General Manager at At.Mosphere, responded to this reviewResponded 2 weeks ago

Dear randeezys, Greetings from At.mosphere Burj Khalifa and I trust that you doing well! First of all, I would like to thank you for dining with us and for the time you have taken to rate your visit to the lounge. From your comments above,...More

Reviewed 2 weeks ago

We had very high expectations of the place after reading so many reviews and being a part of Burj Khalifa. Were disappointed at multiple levels: 1- Overall there was nothing special in terms of view or experience, you can easily get far better views from...any high rise in Dubai. 2- Service and attitude of staff , needs some serious training. 3- Food: The steak we ordered was tasteless and even after informing the chef, there seems to be no attention paid. Quality of food was low, compared to the expectation. If you need high standards and to celebrate a special occasion, would surely advice to look for more premium places (Dubai is full of top quality and high standards). I wish there is a sincere attempt made by the GM to take the above in a constructive manner.More

Date of visit: May 2021
Helpful?1  
Vadim F, General Manager at At.Mosphere, responded to this reviewResponded 2 weeks ago

Dear Mr. Ali, Greetings from At.mosphere Burj Khalifa and I trust that you are doing well! First of all, I would like to thank you for your time and our phone conversation earlier today. As discussed, please be assured that I have taken your comments...More

Reviewed 3 weeks ago via mobile

One of the best restaurants I have ever been to. The food was amazing, and the views were unbelievable. Even the bathrooms had a great view of the fountain show. An absolute must when in DubaiMore

Date of visit: May 2021
Helpful?1  
Vadim F, General Manager at At.Mosphere, responded to this reviewResponded 3 weeks ago

Dear Alexandra D, Greetings from At.mosphere Burj Khalifa and thank you for the time you have taken to write such a warm review about your recent visit to us! I am glad to learn that you had pleasant experience with us and have shared your...More

Reviewed 3 weeks ago via mobile

Highest restaurant in the world with picturesque view,extremely delicious dishes and friendly staff!!! special thanks to Sonia(from reservation department)♥️More

Date of visit: April 2021
Helpful?1  
Vadim F, General Manager at At.Mosphere, responded to this reviewResponded 3 weeks ago

Dear a_alaverdyan, Greetings from At.mosphere Burj Khalifa and thank you for the time you have taken to write such a warm review about your recent visit to us! I am glad to learn that you had pleasant experience with us and have shared your feedback...More

Reviewed 5 weeks ago via mobile

Great experience, great food and presentation ,excellent wines, staff and Management attentive and nice view of downtown Dubai. If you visit Dubai this place is the one to visit for a memorable experience.More

Date of visit: June 2020
Helpful?
Vadim F, General Manager at At.Mosphere, responded to this reviewResponded 4 weeks ago

Dear Isaac A, Greetings from At.mosphere Burj Khalifa and thank you for the time you have taken to write such a warm review about your recent visit to us! I am glad to learn that you had pleasant experience with us and have shared your...More

Reviewed 11 May 2021

Most visitors to Dubai put a visit to the Burj Khalifa on their to-do list, so if you want to enjoy the bird's eye view without the crowds, you could book an afternoon tea here. Our booking was for 2:30, and although we had not...booked a window seat (there is an extra charge for this), we were offered the opportunity to sit at one with no additional charge. This was a nice touch. Overall, it was a good experience, and it was truly nice to have the ability to really sit back and enjoy the view. The food was generally good but the tea could be brewed longer before serving. It was a little weak. The service could use some polish as well. Staff seemed a bit harried. I was very surprised to see an afternoon tea closing down at just after 5--it seems too early. The place was very clean. One bonus is that the classic afternoon tea can be bought using a 2-for-1 offer through the Entertainer app. Normally, the classic tea is 328 per person, so using the Entertainer offer makes this experience less expensive than visiting the Burj's observation decks. Valet parking is available at the Armani Hotel in the Burj.More

Date of visit: May 2021
Helpful?1  
Vadim F, General Manager at At.Mosphere, responded to this reviewResponded 11 May 2021

Dear MandanaJames, Greetings from At.mosphere Burj Khalifa and thank you for the time you have taken to write a review about your recent visit to us! I am glad to learn that you had pleasant experience with us and have shared your feedback with both...More

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Best nearby
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa,
the world’s tallest building. It towers over the city
and resides in the prestigious Downtown development.
Once an old army base, Downtown is now the jewel in
Dubai’s crown, a beautiful residential and leisure
area housing not only the world’s tallest building,
but the world’s largest fountains and mall. Wide
marble sidewalks are perfect for strolling, with
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Frequently Asked Questions about At.Mosphere

Yes, At.Mosphere is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

At.Mosphere is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 3.5
  • Atmosphere: 4.5