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Nairobi Java House Downtown

Certificate of Excellence
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mama ngina street, Nairobi, Kenya
+254 20 313564
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155 Reviews from our TripAdvisor Community

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Showing 145: English reviews
Nairobi, Kenya
Level Contributor
26 reviews
8 restaurant reviews
2 of 5 bubbles Reviewed 4 days ago NEW

Ordered tea with home fries. they took more time that 20 minutes and after finishing my tea they still had not offered the fries. They never communicated and had already charged the fries which they had not offered.

Helpful?
Thank George K
Nairobi, Kenya
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago

My experience with Java is that the waiters usually forget the specifications they are given about the food or beverage. For example if you ask for a smoothie with no added sugar there is a high likely for you to get it sweet enough to take you to a diabetic coma! However, the most disappointing thing about Java is inconsistency... More 

Helpful?
Thank Maral B
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Maral, Thank you for reviewing us. We are sorry to see that our service has been unsatisfactory at this location. Please write to us at guest.relations@javahouseafrica.com, we'd really like to get in touch with you directly. More 

Nairobi, Kenya
Level Contributor
15 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 January 2017

Have good memories and always keeps going back. Clean and good service...coffee is good. No parking for your car though

Helpful?
Thank Jeff M
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Jeff, Thank you for your review and for choosing our restaurant. We are glad to hear that you enjoy our food and services. Come back soon! More 

Level Contributor
89 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 23 December 2016

I will start with the positive note. Coffee is really good, they have a large variety. My favourite one is the malindi machiatto. Pastry is OK and its availability depends on the branch and time you visit Regarding food the story is completely different. I come for lunch at least once a week as there is nothing better around but... More 

Helpful?
Thank Juan Camilo V
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Juan, Thank you for reviewing us. We're sorry to see that our service has been unsatisfactory at this location. Please write to us at guest.relations@javahouseafrica.com, we'd really like to get in touch with you directly. More 

National Capital Territory of Delhi, India
Level Contributor
46 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 14 November 2016

We took away our breakfast from this famous chain cafe. The coffee was quite good and the sandwiches, fries and veggies were all above average. It was decent value for money. Not as expensive as Starbucks but not very cheap either.

Helpful?
Thank kapilt88
JavaHouseTeam, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Thanks for taking the time to review us, we really appreciate it and hope to see you again soon! More 

Kitale, Kenya
Level Contributor
13 reviews
4 of 5 bubbles Reviewed 1 November 2016

Nice place within town, delicious hot dishes with warm hearted service guys. The place is clean and the enviroment is wooow.

Helpful?
Thank _mmtira
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Guest! Thank you for taking the time to review your experience with us. We are sure our entire team enjoyed catering to your needs as much as you enjoyed your Java experience. Take care. More 

Chicago, Illinois
Level Contributor
11 reviews
10 restaurant reviews
4 of 5 bubbles Reviewed 26 October 2016

Been to many Java House restaurants in Nairobi and the only one that disappointed was the one at Junction Mall. Java has good comfort food and one of the best coffees in Nairobi! It's always a safe option when you're deciding between brunch places.

Helpful?
Thank fdarboe
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Happy Guest! Thank you for taking the time to review your experience with us. We are happy you enjoy your experience and we look forward to your next visit! Take care :) More 

Greater Manchester, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 19 October 2016

Well situated in town and nice setting however not value for money.The coffee is descent but the food leaves a lot to be desired needs more work on the taste.The menu is very limited maybe a luck of interest needs more variety. The staff don't seem well trained could be worked on to make the guest feel welcomed and more... More 

Helpful?
Thank jonesedwards15
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Guest, Thank you for taking the time to review us, we really appreciate it and would love to know when the service did not meet your expectations. Please write to us at guest.relations@javahouseafrica.com More 

Level Contributor
14 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 October 2016

First they have the best burgers and coffee in town. I went here for my birthday with friends and it was great, and their chocolate fudge cake is to die for!!!! The food is great, we ordered a variety of dishes all of which were excellent. The staff were also very accommodating and offered us great service considering we were... More 

Helpful?
Thank wambui k
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Wambui :) Thank you for your review and for choosing our restaurant. We are sure our entire team enjoyed catering to your needs as much as you enjoyed your Java experience. See you soon! More 

Winston Salem, North Carolina
Level Contributor
35 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 4 October 2016

Enjoyed our time visiting with friends over perfect cups of latte and cappuccino! The seating arrangements allowed our large group to be be comfortable and still be near one another.

Helpful?
Thank Mommydoe
JavaGuestService, Guest Relations Manager at Nairobi Java House Downtown, responded to this review

Dear Mommydoe! Thank you for taking the time to review and recommend us to other travelers! We are glad you enjoyed your experience and we look forward to your next visit! More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Cafe, African, International
Meals
Breakfast, Lunch
Restaurant features
Takeout, Seating, Waitstaff, Free Wifi
Good for
Child-friendly
Location and Contact Information
  • Address: mama ngina street, Nairobi, Kenya
  • Location: Africa  >  Kenya  >  Nairobi
  • Phone Number: +254 20 313564

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Nairobi Java House Downtown and other visitors
1 question
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Nairobi Region, Kenya

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Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?