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Sheraton Kuwait, A Luxury Collection Hotel | Avenues Mall, Kuwait City 13060, Kuwait
+965 2259 7914
Today
16:00 - 00:00
10:00 - 13:00
Closed now
See all hours
Hours:
Sun - Sat 16:00 - 00:00
Sat - Thu 10:00 - 13:00
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32 Reviews from our TripAdvisor Community

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Showing 27: English reviews
Alsager, England, United Kingdom
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 6 February 2017 via mobile

Visiting my husband, who works in Kuwait, I really wanted a good cup of Earl Grey. We were most disappointed to see that despite being preferred as a quality service, the sugars were in packets in the holder. It should be sugar cubes in silver service. No milk or lemon was offered and the tea was very stewed. Overpriced and... More 

Helpful?
Thank Rachael J
SK-Management, Director of Sales at English Tea Lounge, responded to this review

Dear Mrs. Rachael, Thank you for taking the time to review our English Tea Lounge. We are sorry to hear of your experience and apologize for any inconvenience. We do look forward to welcome you back in the future! Kind Regards, More 

Kuwait City, Kuwait
Level Contributor
100 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
Reviewed 7 December 2016 via mobile

With ward welcome from Mr. Mark and his staff, this place is my weekly visit and every time I come to the Avenues mall. Try the new dates pudding with Turkish coffee while sitting outside on comfy sofas.

Helpful?
Thank Salah A
Kuwait, Al Kuwayt, Kuwait
Level Contributor
42 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
Reviewed 17 August 2016 via mobile

The place worth to be in!!! Luxury seats excellent food. If you really want to have great relaxing break go for it. I like the one in Sheraton as its more quite lovely atmosphere!! The decoration and the plates are amazing.

Helpful?
Thank Salah A
SK-Management, Director of Sales at English Tea Lounge, responded to this review

We really appreciate your nice feedback about our food . Our customers satisfaction is a must for us. Thank you and we do look forward to see you again at Sheraton Kuwait. Kind Regards, More 

London
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 8 May 2016 via mobile

Had a brilliant time here with my mum. The food was excellent and the whole service and experience was great. I recommend this place and have already visited it twice and will definitely visit again when I'm back in Kuwait.

Helpful?
Thank MG1077
SK-Management, Director of Sales at English Tea Lounge, responded to this review

Dear Madam, It is truly a delight to read your review as guest satisfaction is very close to our heart. We are committed to providing the best service and are very pleased to know that your overall dining experience was brilliant. We look forward to welcoming you back soon. Thank you. Kind regards, Mazen Al-Mhana Director of Sales & Marketing More 

Level Contributor
20 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 10 November 2015 via mobile

This is probably the twentieth time dining at English lounge. Managed by Kuwait best catering company, the Sheraton. Selection of tea and way of presentation just fabulous. Along with a light meal of salads, Flafel, shawarmas and selection of desert goes down as a good place for spending peaceful time. Ambience and service just great. Will continue to go to... More 

Helpful?
1 Thank Mohammed M. F
SK-Management, Director of Sales at English Tea Lounge, responded to this review

Dear Mohammed M. F., We appreciate your continued patronage and we are delighted to know that each visit is just as cozy and pleasant as the previous one. We invite you to also experience our other location at The Avenues where the English Tea Lounge offers a quiet place with the same ambiance and delicious menu after a busy day... More 

Kuwait
Level Contributor
33 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed 22 September 2015

We booked the English Tea Lounge for a birthday afternoon tea last week and it was certainly a real treat! We experienced an issue with the food during our visit and the management dealt with it superbly, well above and beyond what we would have expected. The whole experience was very special, from the chefs singing me 'happy birthday' to... More 

Helpful?
1 Thank Paula602
SK-Management, General Manager at English Tea Lounge, responded to this review

Dear Paula602, I am happy to hear that you enjoyed your birthday celebrations with friends and family. Ensuring that our guests are well taken cared of is one of our highest priorities and your kind acknowledgement of the service provided by our associates is very much appreciated. We look forward to welcoming you back again at The English Tea Lounge... More 

Kuwait City, Kuwait
Level Contributor
136 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
Reviewed 25 August 2015 via mobile

Is one of the best experiences ever. Is Sheraton, indeed. We got 2 afternoon tea with selection of delicatessens. A multi level food experience spanning from mini sandwiches enriched with salmon tuna fresh vegetables and much more. Crudités are also served with the canapés. Next floor is full of hot mini pizzas and veggie quiches. Next floor full of pastries,... More 

Helpful?
Thank GianluGMG
SK-Management, General Manager at English Tea Lounge, responded to this review

Dear GianluGMG, Thank you for your recent review posted on TripAdvisor.com. The English Tea Lounge offers shoppers at The Avenues a grand selection of teas, authentic British scones and other delicacies. We are delighted to know that you enjoyed your experience and appreciate sharing your photos with us. We look forward to welcoming you back at the English Tea Lounge... More 

Bangkok, Thailand
Level Contributor
102 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
Reviewed 1 May 2015 via mobile

Had a short time to kill so decided to go at the English Tea lounge at the sheraton Kuwait. Although a bit old style, it is a very pleasant place. Good selection of quality tea and the molten chocolate is very good. A bit pricey overall but worth a good time and experience.

Helpful?
1 Thank SamAtlantis_Bkk
SK-Management, General Manager at English Tea Lounge, responded to this review

Dear SamAtlantis_Bkk, Thank you for your review “Very nice” posted on Trip Advisor. We are delighted to know you found “it is a very pleasant place. Good selection of quality tea and the molten chocolate is very good.” It was a pleasure having you dine with us and enjoy some authentic English tea at our English Tea Lounge. We look... More 

Melbourne, Australia
Level Contributor
137 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 887 helpful votes
Reviewed 10 September 2014

We went to English Tea Lounge - Sheraton Towers Avenues Mall Kuwait (3 Stars) just to relax after lunchtime. The menu was over priced and didn't had enough variety of tea drinks. The customer service was prompt but the Egyptian Staff (at that time) had trouble speaking in English. The Asian staffs was friendly. Overall: 3 Stars

Helpful?
8 Thank J G
SkFP-Mgmt, General Manager at English Tea Lounge, responded to this review

Dear J G, Thank You for your feedback on your recent visit to The English Tea Lounge in the Avenues mall. We are always happy to receive comments as it is only through your views that we can assess and improve our services. It is always a pleasure to welcome you back to The English Tea Lounge or welcome you... More 

Kuwait City, Kuwait
Level Contributor
56 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
Reviewed 5 September 2014 via mobile

Good place very quite but one of the staff Egyptian guy so rude and unfriendly we were uncomfortable all the time beacuse of him when we order the drink he said you're not allowed to share it ! It's completely rude and non respectful I've been to alot of nice places around the world and "respectful" and nicer places but... More 

Helpful?
Thank Zanobdizer
SkFP-Mgmt, General Manager at English Tea Lounge, responded to this review

Dear Zanobdizer, It was a great pleasure having you dine with us recently at The English Tea Lounge. Thank you very much for your valuable feedback on the overall dining experience and I have requested the F&B team to look into all the points made by you and to take corrective action. Thank you very much for bringing your observations... More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Cuisine
Cafe, British
Meals
Breakfast, Lunch
Restaurant features
Seating, Waitstaff
Open Hours
Sunday
16:00 - 00:00
10:00 - 13:00
Monday
16:00 - 00:00
10:00 - 13:00
Tuesday
16:00 - 00:00
10:00 - 13:00
Wednesday
16:00 - 00:00
10:00 - 13:00
Thursday
16:00 - 00:00
10:00 - 13:00
Friday
16:00 - 00:00
Saturday
16:00 - 00:00
10:00 - 13:00
Location and Contact Information
  • Address: Sheraton Kuwait, A Luxury Collection Hotel | Avenues Mall, Kuwait City 13060, Kuwait
  • Location: Middle East  >  Kuwait  >  Kuwait City
  • Phone Number: +965 2259 7914
Description
Sheraton Kuwait

For those seeking a moment of intimate conversation or respite from the fast pace of life, The English Tea Lounge overlooking the lobby is an obvious choice. Whether its morning or afternoon tea or herbal infusions, the sophisticated comfort is authentically English to the last detail. The menu is simple yet refined, dedicated to the traditions of English Tea drinking, hot savories, tartlets, pastries, cookies not to mention the traditional English scones, are served in an atmosphere that is reminiscent of an English country house. Listen to the soothing sounds of the harp to unwind your soul. The English Tea Lounge is open for guest above 12 years of age only.

Avenues Mall

Indulge in the grand selection of teas, coffees and authentic British scones in the comfort of stately, old world charm. Our English Tea Lounge in The Avenues Mall is set in a traditional English setting, combined with our famous selection of traditional teatime delicacies and a wide selection of Teas from around the world, is sure to be enjoyable.

Questions & Answers

Questions? Get answers from English Tea Lounge staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?