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The Cheesecake Factory

5345 Wisconsin Ave NW, Ste 29, Washington DC, DC 20015-2035
+1 202-364-0500
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Overview
  • Excellent35%
  • Very good40%
  • Average15%
  • Poor6%
  • Terrible4%
Travellers talk about
“cheesecake” (171 reviews)
“salad” (46 reviews)
“burger” (22 reviews)
Closed Now
Hours
CUISINES
American, Vegan Options, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
5345 Wisconsin Ave NW, Ste 29, Washington DC, DC 20015-2035
All Details
Write a ReviewReviews (549)
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1 - 10 of 460 reviews

Reviewed 5 days ago

We honestly only went here because we were staying at the Embassy Suites and needed to go somewhere quickly. However, we had a 6 and 3 year old and the service was super slow so my kids got impatient. We were seated on the 1st...More

Thank akitkat118
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded yesterday

We are truly sorry for the wait you had to endure! We know it is hard to wait while you are hungry and completely understand your frustration with us. Our team should have better communicated any delay with your meal and please be sure we...More

Reviewed 1 week ago via mobile

I was here with my friends and I was so satisfied, our server was kind and lovely. My absolute favorite? The lasagna verde! It’s so delicious! I’ll certainly go back here again.

Thank simonaoriabincova
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

Reviewed 1 week ago via mobile

Only ate cheesecake but is was superb. Well worth a visit. Not expensive by big city standards and a pleasant place to find.

Thank Rees A
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Rees, thank you for your review. We're so happy to hear that you enjoy our cheesecake! We hope to see you back soon!

Reviewed 2 weeks ago

We wanted a light meal followed by an indulgence of cheesecake and this fit the bill perfectly. Not fine dining but that's OK.

Thank jmlauberpw
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hello and thank you so much for this review. We're happy you had a pleasant time with us! We look forward to seeing you again soon to enjoy more of our cheesecake!

Reviewed 4 weeks ago

We had a family visit and it was really good the atmosphere, the food, especially the cheesecake desserts are not to be missed.

Thank JuneRM
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thank you for your review. We're so happy to hear that you enjoy our food! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

Reviewed 1 September 2018

The portion is very generous. Better to share the dessert cause the cheese cake is just HUGE! The coffee is not HOT enough and does not go well with the HEAVY cheese cake!More

Thank dleung57
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 September 2018

We are so sorry to hear that you were not fully satisfied with your meal. We'll be sure to follow up on this with our team. Next time, please let our managers know if anything can be improved so that we can do whatever is...More

Reviewed 10 August 2018

4 of us went here, for a late lunch. The first waitress we had was very efficient, but she then informed of us that she was finishing her shift, and introduced another waitress. 2 meals came out, and we waited, the waitress even asked what...More

Thank jopsWestMidlands
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 15 August 2018

Hi, Thank you for your review. We're glad you enjoyed the service you received during this visit! We look forward to your next visit!

Reviewed 9 August 2018

Had a lovely dinner here with our family of 5 after a very long car ride. We checked in to the attached hotel and were happy to find this familiar restaurant. Our family loves Cheesecake Factory! We were seated right away, and our waitress was...More

Thank missmuss
Reviewed 9 August 2018 via mobile

I have always found Cheesecake Factory restaurants throughout the country to offer good, consistent service. Until this one. We were looking forward to a typically positive experience, especially going at an off-peak time - 8:30 on a Monday. We were seated quickly enough, but from...More

Thank GoLeafs85
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 15 August 2018

We are so sorry for this disappointing experience with us, Goleafs85! We will address these concerns with our team and thank you for taking the time to share this with us!

Reviewed 20 July 2018 via mobile

We went for lunch, arrived at 1:15 and didn't leave until 3:30. The waitress forgot to put in the appetizer and we had to remind her 3 times we needed mayo and dressing. I asked for my burger to be cooked medium, well one side...More

Thank Actgdeva1
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 23 July 2018

Hello. We would like to speak with you a bit more about the experience you described. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you!

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Brunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations
Good for
Special Occasion Dining, Kids, Groups, Child-friendly
Open Hours
Sunday
10:00 am - 11:00 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
12:00 am - 12:30 am
11:30 am - 12:30 am
Saturday
10:00 am - 12:00 am
Location and Contact Information
  • Address: 5345 Wisconsin Ave NW, Ste 29, Washington DC, DC 20015-2035
  • Location: United States  >  District of Columbia (DC)  >  Washington DC
  • Phone Number: +1 202-364-0500
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