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Golden Cloud Spur Steak Ranch

$$ - $$$
Steakhouse, Bar, Australian, American, Grill
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7 Mandurah Terrace, Mandurah, Mandurah, Western Australia 6210, Australia
+61 8 9535 1067
Website
Today
11:00 - 14:30
17:00 - 20:30
Closed now
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Hours:
Sun - Sat 11:00 - 14:30
17:00 - 20:30
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154 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Mandurah, Australia
Level Contributor
107 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Wholly crap batman!! The food was enormous and filled us all to the brim. There was zero room for sweets. This little restaurant is a South African steak house owned and run by locals. The inside is dressed in American Indian decor with a few TVs scattered here and there. The children's area has PlayStation; jungle gym and a bouncy... More 

Helpful?
Thank Speno_Sharon
Brighton, United Kingdom
Level Contributor
69 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 67 helpful votes
2 of 5 bubbles Reviewed 1 week ago

Avoid if you appreciate good food and good service - The ribs were not cooked fully still raw the chips were cold the service was bad the table top was filthy I will not be returning.

Helpful?
Thank David B
Mandurah, Australia
Level Contributor
9 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 week ago

The prices have gone up since the last time we visited this restaurant however the portion sizes have remained the same (something has to give). Ribs were juicy and tender and had plenty of meat, the steak, although rump, was also tender and flavorful and the salt and pepper calamari was probably one of the best I've had. Staff were... More 

Helpful?
Thank Bianca M
Sittingbourne, United Kingdom
Level Contributor
33 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

Service dreadful and when reported It was ignored by management . The wrong menu brought then take away brought when I was sitting in to eat lunch followed by food brought on a plate now cold ! My advice is to avoid this spur as it is well below standard of spur restaurants . My complaint was ignored and waited... More 

Helpful?
1 Thank 64mayo
Maxine L, Guest Relations Manager at Golden Cloud Spur Steak Ranch, responded to this review

Dear 64mayo, Thank you for taking the time to send us your feedback. Customer Service is extremely important to us and we are terribly sorry to read of the level of service you received on your previous visit. Please share this review, along with your contact details with our Customer Care team on customer-care@spurcorp.nl so that we may address your... More 

Level Contributor
118 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 10 January 2017 via mobile

Yes the steak is great, is it worth it Definitely NOT. Burgers are the only thing adorable on the menu. So my soutafrican friends tell me it is far inferior to the one in SA. Go to Murphy's right opposite instead

Helpful?
Thank Nadia M
Maxine L, Guest Relations Manager at Golden Cloud Spur Steak Ranch, responded to this review

Dear Nadia M, Thank you for taking the time to send us your feedback. We're so sorry to hear about your experience. Please share this review, along with your contact details with our Customer Care team on customer-care@spurcorp.nl so that we may address your concerns with the branch in question. Sincerely, Spur Family More 

Australind, Australia
Level Contributor
468 reviews
239 restaurant reviews
common_n_restaurant_reviews_1bd8 188 helpful votes
2 of 5 bubbles Reviewed 9 January 2017

We stopped here for a late lunch on a lovely New Years Day on our way to Perth. The restaurant was fairly empty when we got there, but the staff milling around seemed pretty lacklustre (maybe they were all wearing off a NYE hangover but they are in the restaurant business). A nearly comatose waitress showed us to a table... More 

Helpful?
Thank Kerry C
Maxine L, Guest Relations Manager at Golden Cloud Spur Steak Ranch, responded to this review

Dear Kerry C, Thank you for sending your feedback. We are extremely disappointed to hear about your experience with us. Please take a moment to send your experience and contact details through to our Customer Care team - customer-care@spurcorp.nl so that they may investigate and resolve this with the branch in question and provide you with feedback. Sincerely, Spur Family More 

perth
Level Contributor
21 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 January 2017

We emigrated to Australia from South Africa 20 years ago. Spur restaurants are a traditional favourite for expats. Burgers and ribs are really good: one of the few places that cooks the ribs in the sauce. Fried onions and pink sauce also specialities. This Spur was the best we have been to. Service top class for friendliness and timing. Ribs,... More 

Helpful?
Thank colleen w
Maxine L, Guest Relations Manager at Golden Cloud Spur Steak Ranch, responded to this review

Dear colleen w, Thank you so much for taking the time to review our family restaurant. Delivering excellent food and service is what we live for. We're so glad you experienced just that. We look forward to seeing you again soon. Kind regards, Spur Team More 

Coral Bay, Australia
Level Contributor
23 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 31 December 2016

Lunch of seniors fish and chips was average, and the restaurant was very busy and noisy, I thought it would have been better sitting on the verandah but it was a cold and very windy day when I visited,

Helpful?
Thank Bujanamu
Maxine L, Guest Relations Manager at Golden Cloud Spur Steak Ranch, responded to this review

Dear Bujanamu, Thank you for your review of Golden Cloud Spur. We appreciate your feedback and we're concerned that your experience was only average. Please share your comments with our Customer Care department on customer-care@spurcorp.nl if you'd like to discuss this further. Kind regards, Spur family More 

A TripAdvisor Member
1 of 5 bubbles Reviewed 29 December 2016 via mobile

After visiting over 4 times, each time has deteriorated badly, portion size deteriorated , appalling staff attention.... spoke to the manager, his response was even more disgusting, he did not care that we were unhappy, blaming me for being "too fussy"... after returning to my seat a little flabbergasted at his reply, we asked for the bill, only to get... More 

Helpful?
Thank A TripAdvisor Member
Mandurah, Australia
Level Contributor
66 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 27 December 2016

After being here a number of times for their very enjoyable and economical Seniors Menu, it was a bit of a jolt to see the high menu prices on a public holiday. Fully understand the staff penalty rates involved, so will avoid such days in future. Also I've gone off the crispy fried onion ring.

Helpful?
Thank Rev1001
Maxine L, Guest Relations Manager at Golden Cloud Spur Steak Ranch, responded to this review

Dear Rev1001, Thank you so much for taking the time to send us your feedback. Hope to see you again soon at our family restaurant. Kind regards, Spur Family More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
Steakhouse, Bar, Australian, American, Grill
Meals
Lunch, Dinner, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Outdoor Seating, Buffet, Parking Available
Good for
View, Child-friendly, Kids, Groups
Open Hours
Sunday
11:00 - 14:30
17:00 - 20:30
Monday
11:00 - 14:30
17:00 - 20:30
Tuesday
11:00 - 14:30
17:00 - 20:30
Wednesday
11:00 - 14:30
17:00 - 20:30
Thursday
11:00 - 14:30
17:00 - 20:30
Friday
11:00 - 14:30
17:00 - 20:30
Saturday
11:00 - 14:30
17:00 - 20:30
Location and Contact Information
  • Address: 7 Mandurah Terrace, Mandurah, Mandurah, Western Australia 6210, Australia
  • Location: South Pacific  >  Australia  >  Western Australia  >  Mandurah
  • Phone Number: +61 8 9535 1067
Description
Golden Cloud Spur Steak Ranch restaurant Part of the Spur International group of South African-style steak ranches

Questions & Answers

Questions? Get answers from Golden Cloud Spur Steak Ranch staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?