My folks wanted to go after hearing rave reviews.... I ordered a salad with extra dressing. I was told it would be $5 for extra! So I asked for it on the side. The waitress said "oh your one of those people". My dad ordered...pork belly which was tough and dry. My mum ordered two entree dishes which were ok other than the hair in the batter and in one ramekin. The waitress came over after a few minutes to ask if all was good. I showed her the lettuce core on my plate, the hairs on my mum's plate and said my dad needed more water from how dry his was. She rolled her eyes and said "if you don't like it, you can leave. We don't need people like you here". I asked for the manager but was told the manager had more important things to do... I went to the counter and asked for the manager. The manager said they weren't in the kitchen at the time so it wasn't their fault the food came as it did. I said my mum wanted a hair-free dish and my dad wanted to order something else that he could eat. The waitress came up and said (in front of the manager) we had been hard customers since we walked in and she refused to serve us anymore and "your dad's false teeth aren't my problem". Not that he has false teeth! Wow! The manager didn't say a thing. I asked if I could please get a refund on my parent's meals as the experience didn't warrant us wanting to exchange or try another dish but just to leave and I would pay for my salad I was told no. Mum had none of hers and shared mine and my dad tried to have one piece but stopped there. I overheard the waitress talking to other staff about me and pointing at my parents laughing at them. I was absolutely appalled. I also don't think the person I was talking to was the real manager either.More
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