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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Chinese, Asian
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Table Service
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features, about
Reviews (33)
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33 results
Traveller rating
9
10
7
0
7
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LanguageEnglish
Traveller rating
9
10
7
0
7
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Reviewed 20 February 2021

I used to love this restaurant and I came here today to find everything seems to have changed for the worse. I ordered 5 crispy chicken wings, they served me 4. They started clearing our table before we put down our chopsticks. It wasn't done...in the the most gentle manner either I thought they were going to break the plates. Eftpos did not work after trying two of my cards so I paid cash. .More

Date of visit: February 2021
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Reviewed 23 November 2018

We have been to this restaurant three times in the last three weeks. The food is still good, but slowly declining in quality. It is the the service, or the complete lack of it, that is unacceptable. There is no front manager in the house,...and it shows. The food comes out higgeldy-piggeldy, with no rhyme or reason. In our second visit last week, the hot items came out first, and the cold appetizers came out last. Today, the bowl of rice came out after I yelled at the wait staff, who ignored me for a full five minutes, despite my attempts to flag down a server. The bowl of steamed rice finally came AFTER we had eaten almost all of the other food. Then, to my utter amazement, they turned down all incoming customers, citing a problem with the kitchen. There were many empty tables, and the kitchen looked to be OK. WTF? What a way to run a restaurant! I still like the food, but I won’t be coming back in a hurry.More

Date of visit: November 2018
Helpful?3  
Reviewed 23 March 2018

I've eaten here a couple of times and always ended up full-to-bursting because everything's so tasty. Prawn dumplings and braised eggplant are my go-to. The service isn't great (I've had to ask several times for a glass of water or other drink because they seem...to forget), the visage of the restaurant is a bit shabby, and the ambience is noisy. Willing to forgive all of these though because the food is unpretentious and delicious.More

Date of visit: December 2017
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Reviewed 22 March 2018

Formally New Shanghai in Lemon Grove, now under new ownership. This place has been my go to for a dumpling fix for years! Around Christmas time however the place was taken over by a lovely couple who i believe run or used to run Chinatown...noodle house. I really wanted it to work for them as they are lovely people but unfortunately this place is just horrible now. I gave them 3 opportunities to redeem themselves but tonight the food was almost inedible. The sweet & sour pork ribs literally were spat out and sent straight to the bin, it was some of the most vile meat i've eaten in my life. The salt & pepper squid which was the best i've ever had under New Shanghai ownership has dropped very close to the worst i've ever had tonight. The braised eggplant was nice but I wouldn't say it's the best value for the serving size. Soup dumplings were still nice thankfully but unfortunately after 3 terrible experiences I just can't go back. It will have to stay as a memory of better times!More

Date of visit: March 2018
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Reviewed 8 March 2018

We literally fell in to this place after a booking we had made at a Thai restaurant down the road turned out to be bogus. The dumplings, food and service were all great and we were even serenaded by the owner and his violin! All...good.More

Date of visit: March 2018
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Reviewed 29 January 2018

Both owner and name has been changed. New owner is aggressive in serving and run the restaurant in a very rough way. Very noisy environment, price not competitive comparing with next restaurant which offers very similar food. Quality of food dropping, hygiene lever is falling....One thing I cannot understand is despite the change of name, they are still using New Shanghai menu. We do not feel comfortable visiting this restaurant anymore. If you want New Shanghai, go to Chatswood Chase.More

Date of visit: January 2018
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Reviewed 21 January 2018

We used to love this place and went very often but new owners are maiming this place terrible for service. Food is taking heaps longer to come to your table and owners are everywhere doing everyone job. It’s horrible to eat here now.

Date of visit: January 2018
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Reviewed 4 January 2018

In my review of this restaurant two years I suggested that if it could be a good one dish restaurant. Over this time I have eaten here several times, mainly because it was there. Everything has slowly but surely gone downhill. It seemed that ownership...has changed hands again as the new owners were eager to get customers seated. If only they paid similar attention with such enthusiasm to checking the food being served to their customer I think everyone will be better off.More

Date of visit: January 2018
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Reviewed 14 September 2017 via mobile

I love love love New Shanghai's dumplings, always a great feed and always tastes really fresh! There sister store at Ashfield sells takeaway frozen dumplings so you can recreate your experience at home as well

Date of visit: September 2017
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Reviewed 31 August 2017 via mobile

We visit this restaurant atleast once a month. Food is really nice. Our all time favourite is pot stickers, tofu in salted egg yolk and spinach with chilli and garlic. Ambience is ok and service is good.

Date of visit: July 2017
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Frequently Asked Questions about New Shanghai Chatswood Chase

Yes, New Shanghai Chatswood Chase offers takeaway services.

New Shanghai Chatswood Chase is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 2.5
  • Value: 3