I visited the Cellar with my partner and his parents who were both vegetarian. After looking at the limited menu that only had one actual vegetarian option as a main that didnt sound at all appetizing we opted to try and make a full meal...each by having entrées, sides and share plates instead. To our disappointment they declined to allow us to do this, citing their "one main meal per person" rule. After imploring both the waitress and manager to come to a compromise that meant we could enjoy the food we wanted, the manager spoke to the owner and said their compromise was that each person had to then order two entrées. This didn't work for us either. It was clear by this point that we wouldn't be able to reach a compromise. We then asked to be released from our booking which had the stipulation that a cancellation or no show would result in a $20 charge per person. We had showed up to our booking, found that the inflexibility about the menu wasn't the right fit for us and wanted to leave but they still charged us $80.
Now this was when things went from frustrating and disappointing to disturbing.
My partner called the restaurant a few days later, once we became aware that they had still gone ahead with charging us the $80, to talk with the owner Vanessa. Instead we received a barrage of yelling, obscenities and insults, she even hung up on us in the middle of the conversation prompting us to call back to try and solve the matter. This lead to only more verbal abuse.
As of yet, we have not been refunded.
I cannot reiterate enough how disturbing and uncomfortable this whole experience was. I've never dealt with a restaurant that has such a hostile environment. I completely understand that restaurants have had to make up for how hard things have been for them during the pandemic especially in high tourist locations like the Hunter Valley, and their stipulations were on their website. But instead of working with us to cater to our dietary needs we were treated with malice. And so I cannot in good conscience recommend this restaurant unless it comes under new and, hopefully, better management.More