We didn’t even get into the place. We stood there, watching numerous staff walk past for about 5 minutes. Not a single one acknowledged us with so much as a word, or even a smile. As we were about to leave someone came over. I...had seen her walk past half a dozen times. I asked why it had taken so long to be acknowledged and she replied in a very gruff manner that they were very busy. I asked why we weren’t simply acknowledged by anyone with a word, a smile, or even eye contact. She said “Sorry! But we’re busy!”. I asked why someone couldn’t at least have said, we won’t be long, or anything. She replied very defensively, in an offhand manner, “We are very busy”.
I simply looked at her and said, we’ll eat elsewhere, and we left.
Given that they generally have good reviews, which is why we chose to eat here, I assume that there food is good, however, as a result of their poor customer service, we felt the need to go elsewhere.
I don’t usually give bad reviews without entering a restaurant, but after thinking about it, not a single staff member had a smile when they were serving patrons, and as much as they were busy, it’s no excuse for the behaviour that I witnessed.More
