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Portofino Italian Restaurant

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13A Custom Street West | Viaduct Basin, Auckland 1010, New Zealand
+64 9-356 7080
Website
Today
11:00 - 23:00
Closed now
See all hours
Hours:
Sun - Sat 11:00 - 23:00
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435 Reviews from our TripAdvisor Community

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Showing 402: English reviews
Melbourne, Australia
Level Contributor
56 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Friendly staff..seated quickly even though very busy. Stated with a seafood bruschetta as they were out of oysters - fresh seafood on good toast and well dressed. Followed that with a pepperoni pizza that was OK, nothing special but not too bad, Colleague had a risotto that he said was a bit stodgy and overcooked. Service generally slow even though... More 

Helpful?
Thank Trev_2810
Florida
Level Contributor
84 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW

Located right on the harbor in Auckland, the views and people watching are good if you are a party of 4. It took a while to get a menu. The grilled calimari was good as an appetizer but the rocket salad had no dressing and was not fresh. The pasta was average with a bland tomato sauce - nothing special.... More 

Helpful?
Thank SaveyFLTraveler
London
Level Contributor
102 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 101 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

Great location and service. Service is perhaps the strongest point here. Wine selection is reasonable. Food is pleasant., All in all, I think it is worth the visit.

Helpful?
Thank FLondonUK
Lower Hutt, New Zealand
Level Contributor
24 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 week ago NEW

As usual the service and food was excellent. Unfortunately this time they made an error with my main course and after apologising profusely they offered to replace it. I ate most of the incorrect main as I did not want to have it replaced because my wife would then have been eating alone, followed by me eating alone, so they... More 

Helpful?
Thank Barclayman
San Diego, California
Level Contributor
41 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 1 week ago via mobile

Location of this Restuarant is really great. Food service is awful. We waited over an hour for 2 plates of pasta, and had we not called the manager over, who knows how long I t waould still have been. Located at a small marina, the location is great. Food is good and tasty. Be prepared to wait if you choose... More 

Helpful?
Thank Wayne M
Phoenix, Arizona
Level Contributor
220 reviews
149 restaurant reviews
common_n_restaurant_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

The ships in the harbor provide lots of visual entertainment, which is good because the service at Portofino is not fast! The waiters, who must be recent arrivals still learning English, were charming and as patient with us as we were with them! We enjoyed carbonara, seafood risotto, spaghetti marinara, and a fish special-with tarakihi-a fish unknown to me, but... More 

Helpful?
Thank JARPHX
Auckland Region, New Zealand
Level Contributor
27 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

After a great meal at Portofino in Wellington, we thought we would try Auckland. THis was a sad disappointment, service was average and the food was bland ( we've had many good Italian meals, both in NZ and Italy). I would not recommend it.

Helpful?
Thank Gripnostril
Zurs, Austria
Level Contributor
14 reviews
4 restaurant reviews
3 of 5 bubbles Reviewed 1 week ago via mobile

Price/Value doesn't fit! If you are well dressed you'll get a better table....we came home from a trekking tour! We just had two Pizzas which were maximum ok! Restaurant is well located.

Helpful?
Thank Thomas K
Scotland
Level Contributor
52 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

We had to wait over an hour from when we put in our order. The restaurant was very busy but the manager continued to encourage people to come into the restaurant . Customers should have been advised there would be a lengthy wait. The waiting staff and kitchen staff were all overworked under extreme pressure. The food was tasty when... More 

Helpful?
Thank 571Anhe571
Christchurch
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Not sure why all the reviews are not very good or excellent since we had a wonderful experience here. The restaurant is run like a well oiled machine but we never felt rushed at any time. The restaurant was full and it's a big restaurant but the service was still excellent and the food was genuine Italian high quality. Our... More 

Helpful?
Thank Dako44

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
Italian, Pizza, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Full Bar, Highchairs Available
Good for
Groups, Special Occasion Dining, Business meetings, View, Kids, Child-friendly, Romantic
Open Hours
Sunday
11:00 - 23:00
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 13A Custom Street West | Viaduct Basin, Auckland 1010, New Zealand
  • Location: South Pacific  >  New Zealand  >  North Island  >  Auckland Region  >  Auckland
  • Phone Number: +64 9-356 7080

Questions & Answers

Questions? Get answers from Portofino Italian Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?