Having no family able to visit us this year, we thought it would be nice to do something totally different for Christmas Day so we booked lunch at the Ludlow. We had a great table which was about the only good thing at the Ludlow....We should have known there would be problems when there were only two bonbons on the table for four of us and the drinks took 25 minutes to arrive even though we were in the first sitting at midday. The kids meals and the entree didn’t take overly long to arrive, but our sharing plate was very small. We both ordered beef Wellington which took over an hour after we had the entree to arrive and when it did, it was warm and the pastry was soggy (the beef was nice though). The desserts then took 1.5 hours to arrive!!! It totally put a downer on the day. You could see all tables were getting annoyed at the long wait and I think we actually did well with how long we waited, having read other reviews of what happened yesterday. When we paid we were told that they didn’t realise how busy they were going to be even though everyone had prebooked. They didn’t even ply everyone with drinks while they waited, they could have made a fortune! Terrible service and we will never go back.More