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Palermo
Review
About
Continuing on the legacy of two of the CBD's most revered restaurants, vibrant younger sister Palermo borrows from San Telmo's boisterous old-world charm, fusing it with a nonchalant new-world chic and penchant for the flamboyant. Award-winning head chef Ollie Gould captures the artistry and exuberance of Palermo's cobbled urban buzz, toiling over its spectacle centerpiece – a tailor-made traditional Asado fire pit ablaze with whole splayed beasts. With its mouth-watering modern menu crafted for the carnivorous, Palermo fuses a contemporary twist with the age-old Argentinean tradition of sharing the finest Parrilla charcoal-grilled cuisine with friends, family and lovers.
Features
CUISINES
Steakhouse, Argentinian
Meal types
Lunch, Dinner, Drinks
Special Diets
Gluten free options
FEATURES
Full Bar
Private Dining
Reservations
Seating
Serves Alcohol
Table Service
Wine and Beer
Location
Central Business District
Is this restaurant good for special occasions?
Save this restaurant
Hours
Open until 11:30 PM
Sunday
12:00 pm - 11:30 pm
Monday
12:00 pm - 11:30 pm
Tuesday
12:00 pm - 11:30 pm
Wednesday
12:00 pm - 11:30 pm
Thursday
12:00 pm - 11:30 pm
Friday
12:00 pm - 11:30 pm
Saturday
12:00 pm - 11:30 pm
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4.5
152 reviews
Excellent
108
Very good
24
Average
8
Poor
7
Terrible
5
Debbie T
3 contributions
May 2024 • family
Our first visit to this absolute gem of a restaurant was yesterday for a combination celebration of birthday and Mother's Day with my family. Upon arrival we were greeted by staff with welcoming smiles and it was clear the restaurant had an ambiance of sophistication, yet relaxed in style. We were looked after by Charlotte who went about her service unobtrusively and with the experience of a maître d'hotel, Charlotte ensured our dining experience was second to none. We shared a combination of entrees to start, followed by individual main courses. Each item of food was a flavour bomb and once again service of these was outstanding. As we were leaving every single staff member we passed thanked us for dining and wished us a lovely afternoon. Palermo will most definitely be etched in our memories as one of the very best restaurants we have been to.
Written 12 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flo Gagliano
Hola Deb,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you chose Palermo to celebrate such special occasions with your family, and we're delighted to have exceeded your expectations.
It's fantastic to hear that you enjoyed the ambiance of our restaurant and felt welcomed by our staff. We're especially pleased to hear that Charlotte provided you with exceptional service, ensuring that your dining experience was truly memorable. We'll be sure to pass along your kind words to her and the rest of our team.
We take great pride in our menu offerings and it's fantastic to hear that each dish you enjoyed was a "flavour bomb"! We're delighted that you left our restaurant feeling satisfied and happy.
Thank you once again for choosing us for your special celebrations. It's an honour to know that we'll be etched in your memories as one of the best restaurants you've visited. We look forward to welcoming you back again soon for another exceptional dining experience!
Gracias,
The Team @ Palermo
Written 13 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rob
Canberra79 contributions
Sept 2023 • couples
This is the place for a special dinner or to treat yourself to fine service and the styles and flavours of an Argentinian BBQ. Make sure you book as I dont think you will often get lucky with walk ins, and it is fine dining so be prepared for very attentive staff and a tip at the end when the bill arrives.
We started off with 2 different Empanadas, and a mocktail as we waited for the mains to arrive, we were warned that the mains took a while due to the cooking style and it was good to be told upfront to manage our expectations.
Rocket, balsamic, pine nuts, croutons, parmesan, and the Fried potatoes, balsamic onion aioli, dried herbs to accompany our Pork & paprika chorizo and Sher Wagyu Eye Rump all beautifully presented.
The surprises for me were the balsamic onion aioli on the potatoes which was divine and the chorizo which was sweet, spicy and smooth unlike any other chorizo I have ever had.
The main meat was perfectly cooked with beautiful char and accompanied by chimichurri dressing on the side but it didnt need it.
Written 16 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flo Gagliano
Hola Rob,
Thank you so much for taking the time to share your wonderful dining experience with us. We're delighted to hear that you had a special and enjoyable evening at our restaurant.
It's fantastic to know that you appreciated the flavours of an Argentinian Asado and the attentive service from our staff. We understand that dining out often comes with high expectations, and we're pleased that we were able to meet yours.
Your detailed description of the dishes you enjoyed, such as the Empanadas, Rocket salad, Fried potatoes with balsamic onion aioli, and the unique chorizo, truly paints a vivid picture of the culinary experience we aim to provide. We take pride in the presentation and quality of our dishes, and we're thrilled to hear that they lived up to your expectations.
Your feedback is greatly appreciated, and we look forward to welcoming you back for another special dinner in the future. If there's anything specific you'd like to try or any way we can make your next visit even more memorable, please don't hesitate to let us know. Thank you for choosing our restaurant for your dining experience.
Gracias
The Team @ Palermo
Written 26 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle D
25 contributions
July 2024 • couples
The food here is absolutely amazing! However, the table service was a real disappointment for a restaurant of this class. We were celebrating my husbands birthday and we were left with empty glasses most of the night! We arrived at 8.15pm and didn't get our first drink until almost 9pm. To get a second drink required me to get up and ask a waiter, not once but twice! By the end we just gave up and drank water. There were several times the waiting staff were at their station just looking around, but obviously not looking at the glasses on the tables.
Sadly not the experience I was hoping for. We'd even booked a hotel in the city so we didn't have to drive home but with the service being as it was we could have just driven!
However, the service did not take anything away from the food. The food was outstanding!
Written 6 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flo Gagliano
Hola Michelle, thank you for taking the time to provide valuable feedback. I have reached out to Mark privately. If you'd like to discuss this further, feel free to get in touch via info@palermo.melbourne
Gracias,
The Team @ Palermo
Written 7 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Judy
Qinhuangdao3 contributions
Sept 2024 • family
This is the worst steak dinner experience. I ordered two medium rare, and it took more than an hour to serve. The waiter told each guest who ordered the steak that it would take about 45 minutes to serve. In fact, it took more than an hour to serve me. I asked it twice and was told that we couldn't rush the kitchen. We promised to serve more than 45 minutes, not 45 minutes! Obviously, restaurants exchange the cost of customers' time in order to save the cost of hiring employees. The most important thing is that the steak tastes terrible. Obviously, one of them is not medium rare, but medium well, which was recommended by the waiter! He told us it was delicious! Actually, it's very bad. We also ordered welldone, which is burnt and turned to dark black. Baked cheese and potato side are even worse, and they still hurt my stomach right now. Moreover, the environment is extremely poor, and each table is very close to each other, which can basically be regarded as a shard one. The waiter's attitude is very poor, and our request for a new one was rejected by him! He said that we can only say sorry, which means that you have to pay, and we won't change it. BTW the first picture include two different steak but all called medium rare, and the second is the burned one. bad experience
Written 15 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dominic V
1 contribution
Feb 2023 • couples
We were recommended to this restaurant by some friends. My family of 8 and I took our father on Saturday 18th March celebrating his 90th Birthday. Our session was at 8.45pm. We chose the $120per head Degustation, service we received was slow inattentive and not asked how frequently we would like our dishes. By 10.30pm we were rather hungry especially my father who is used to eating at 6pm. Finally the meat dishes came out, at 10.40pm the pork was bland and plonked on a plate with NO condiments and very dry. The so called Aged Porterhouse was disgusting it was medium RAW instead of medium rare! It had Gristle running through it and very fat and tough to chew. The whole table could not eat it and we DID NOT! Called the waiter and showed him the Raw parts which were not edible and showed him the Gristle running through the meat which made it very chewy indeed. The waiter to a plate back to the kitchen and when he came back the solution was (now almost 11pm) to replace all the meat. By this time we were all over the dinning experience we were meant to have! I went to speak with the manger Izzy and expressed our disappointment considering the special occasion it was for us and i politely asked that she rectifies the situation and try to make us happy with the dessert and so we can sing "happy birthday" to my father. The bill came and it was $980.00 the manger only deducted $200 which I consider to be very poor given that the Meat dishes represent 50% of the Degustation Menu. Paid the bill and will NEVER come back here again as it was a disgusting dinning experience from a reputable restaurant specialising in meat! One final thing was when several of us went to the amenities, they stunk of sewer and dirty as it was a busy night, they should inspect their toilets at certain times throughout the night, when the patrons are paying through the nose for their foods.
Disappointed and unforgivable given it was my Fathers 90th Birthday!!
Written 19 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flo Gagliano
Hola Dominic, thank you for taking the time to provide feedback on your experience.
Our menu is progressive with dishes coming out at different times, steaks can take 40 min to 1 hour and they're served to the chef's recommendation unless advised otherwise. We apologise this was not explained properly, leading to an unsatisfactory experience.
I have passed this feedback to management and the team, to better improve how we present our menus and to increase toilet checks on busy nights. As you mentioned, an offer to recook and a bill discount occurred on the evening, however, if you'd like to discuss this further, please contact us through info@palermo.melbourne
Gracias
The Team @ Palermo
Written 2 May 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AndrewTMAO
Singapore922 contributions
Apr 2024 • couples
I went for an anniversary dinner which was recognised with a nice card on the table.
Starters were great, particularly the anchovies which we both loved. Followed this with a Chorizo which was nice but not spicy which is my preference.
Then the steak....cooked Medium-Rare as requested it was tasteless and chewy. When I mentioned it (after being asked) they took 50% off which was a nice gesture, but it took the edge off what would have otherwise been a nice evening.
Given Palermo is a steak place, it was disappointing.
Written 17 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flo Gagliano
Hola Andrew,
Thank you for sharing your experience with us, and we're glad to hear that you enjoyed the recognition of your anniversary with the card and the starters, especially the anchovies. However, we're truly sorry to hear that your steak did not meet your expectations. We strive to deliver exceptional quality cuts cooked to perfection every time, and we regret that we fell short on this occasion. We appreciate your feedback, and rest assured, we will address this issue with our kitchen team to ensure that all our guests receive the outstanding dining experience they deserve. We're grateful for your understanding, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.
Warm regards,
The Team @ Palermo
Written 28 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hussein R
Greater Sydney7 contributions
Aug 2024 • couples
We were at your restaurant for a 5:30 booking on Thursday 29/8/2024
We arrived 15 minutes late for our booking which the arrogant rude manager was quick to call us while we're parking. Notwithstanding we booked, we were placed on a tiny table in the dark side of the restaurants. We asked to be moved he disappeared and said that the table in the main area of the resturants were all booked. Apparently at Palermo Melbourne you can book an EXACT table. under any other circumstances I would have left. I didn't want to spoil my wife's evening so we stayed. In the middle of our meal, another couple was seated next to us. They asked to be moved. when he refused, they threated to leave. he immediately found them a table. We ate and left over 2.5 hours and at least 3 2 person table were never occupied. Very few people I encountered in the service industry with worst attitude. he is in the wrong industry.
Needless to say regardless of how good the food is, the dining experience is more important. my experience in Palermo was awful.
Written 29 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flo Gagliano
Hola Hussein, thank you for taking the time to provide feedback on your experience.
We've reached out privately. We look forward to hearing from you.
Warm regards,
The Team @ Palermo
Written 29 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lauren N
Melbourne66 contributions
Feb 2022 • none
I didn't know anything about this venue when we booked and arrived aside from the fact it was Argentinian, which didn't help much as we'd never had Argentinian food before. Upon arrival we were greeted with a warm welcome and given a brief run down of the menu and specials. There was a great buzz about the place. We started with the ribs, which we were warned were not like American style ribs and I'm glad we got the warning. They were absolutely delicious and so full of flavour but not at all the saucy fall off the bone type you may be used to or expecting. For the main we took the waiters recommendation and shared a steak. It was huge! but so good. Because of the style of cooking, on the asado grill, it did take some time but again we were given the heads up and didn't mind the wait, had a drink in between and when it arrived it was well worth it. We were also advised that because of the cooking method, "low and slow", that the steak would be medium rare, perfect for me, not so much for my partner. But he was aghast at how tender it was and was so glad they didn't go any further with it. It was all delicious and a really nice evening.
Written 21 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rasbury22
London31 contributions
Jan 2023 • couples
We can't recommend Palermo more highly enough - it was one of the best meals we've ever had. We went to the restaurant as part of our honeymoon and opted for the $150 pp set menu since it was a special occasion. Every dish was incredible - it was hard to pick a favourite. We also each had a Palermo Sour cocktail which is a must-try. A big shout out to our waiter Nicola who was very welcoming, friendly and attentive.
Written 8 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flo Gagliano
Hola, we appreciate you taking the time to provide such lovely feedback.
Our Set Menus showcase some of our signature dishes, we're thrilled to hear you enjoyed it!
Join us again and let us take you on a culinary experience
Gracias
The Team @ Palermo
Written 2 May 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kurt R
Pittsburgh729 contributions
Feb 2024 • friends
Steakhouse with fine selection of wine. Although steaks are the star of the show, the menu does offer a few other options. It is important to know that when you order a steak, it will take 45 minutes to prepare.
This can be an issue. The table next to us grew tired of waiting and angrily stormed out. I've cooked a number of steaks, and been to a number of steak restaurants, I'm not sure why it takes so long cook one here, but it can be a long wait.
Written 1 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flo Gagliano
Hola Kurt, thank you for taking the time to provide valuable feedback on your experience.
We apologise for any inconvenience caused by the extended wait time for our steaks. We understand that this may not align with everyone's expectations, and we appreciate your patience as our chefs strive to prepare each steak to perfection.
We regret to hear about the frustration experienced by the table next to yours, and we apologise for any disruption this may have caused to your dining experience.
We appreciate your patronage and we hope to have the pleasure of hosting you again soon!
Gracias,
The Team @ Palermo
Written 3 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anne P
Sydney59 contributions
Mar 2023 • friends
Great spot for a nice dinner out. Food was tasty and service was great (the staff were very conversational with us and explained the menu and wine well). The server didn’t put through my dessert but this issue was rectified straight away when brought up. We had a good time and walked out feeling like we’d had a really good time. Can recommend.
Written 6 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flo Gagliano
Hola! Thank you so much for taking the time to provide such lovely feedback.
We're thrilled to hear you enjoyed yourself and we look forward to hosting you again
Gracias
The Team @ Palermo
Written 7 May 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jim m
Melbourne10 contributions
June 2023 • couples
i wouldn't really recommend it . expensive and pretty average . we paid for the primo set which should have come with desert but it was never produced and we were asked if we would like to buy desert . ok , i can live with that as we didn't really want it but on principal ,the restaurant was largely empty ( 2 other tables ) and we had the same waitress from order to completion so it shouldn't have been to difficult to be aware of what we had paid for . furthermore our bill came to $430 for two people and i left $20 gratuity which i received some attitude about like she wasn't happy with how much i left .
food was ok but i've been to much better ,
Written 2 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flo Gagliano
Hola Jim,
Thank you for taking the time to share your recent dining experience with us. We appreciate your feedback, and we're genuinely sorry to hear that your visit did not meet your expectations.
Your comments about the Primo Set and the missing dessert are concerning, and we apologise for any confusion. This should not have happened, and we understand how important it is to receive what you paid for. We have already addressed this issue with our team to ensure better communication and adherence to our menu offerings.
Our goal is always to provide excellent service, and any miscommunication or discomfort caused by the gratuity is regrettable. We will be discussing this matter with our staff to ensure that all guests' experiences are handled with the utmost professionalism and courtesy.
Your input is valuable to us, and we appreciate your honesty. We hope that you might consider giving us another opportunity to serve you in the future and provide you with a more exceptional experience. If you do decide to return, please let us know, and we will ensure that your visit is nothing short of excellent.
Thank you for bringing these issues to our attention, and we apologise for any inconvenience you experienced during your visit.
Kind regards,
Palermo Management
Written 3 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dennis W
Cheshire668 contributions
Oct 2022 • business
Visited here with colleagues / clients on a Wednesday evening. Despite arriving and booking for a 6.30 service, it was surprising to see the place busy and full. This was to be a sign of the reputation and quality.
We all had the sharing menu. This comes with approximately 5 servings from appetisers through to desert. As this is an Argentinian steakhouse, the main courses feature fantastic steak and seasoned chicken and pork dishes. There is also a fish course.
Don't imagine that the sharing menu compromises on quality in any way. It really doesn't. The food was excellent. Staff were great and it made for a really nice relaxing evening.
Written 29 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flo Gagliano
Hola Numan, thank you for taking the time to leave such a lovely review.
We're thrilled to hear you enjoyed our Primo Set Menu, a great opportunity to share our most premium dishes!
We look forward to hosting you again
Gracias
The Team @ Palermo
Written 2 May 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Blues4premiersoneday
Melbourne27 contributions
July 2020 • none
Although COVID19 restrictions stopped us eating in, they couldn't stop us from celebrating the great tastes delivered to our door. Our family enjoyed two 'finish off at home' Para Dos meal boxes ($60 box for two people), with a few extra side dishes topping off the order. Delivery took place sometime around 3.00am - silently left for us to unpack when we woke at a much more sensible time. Food was portioned, well prepared and came with easy to follow instructions. Kudos to the Palermo staff for making sure some missing ingredients were delivered promptly within hours so that we could enjoy the food that evening. They went above and beyond to ensure we were happy and set to enjoy the meal. There was plenty of food for everyone. Standouts were: Lamb rump, cauliflower, desserts and the empanadas. Will be trying the other meal box option next time - although it's tempting to stick to tasty Para Box too.
Written 27 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher r
56 contributions
Apr 2022 • couples
Food was very good service was good and wine person knew his knowledge of wine. Steak we had which was 800 grams was cooked to perfection. The lamb on the other hand was disappointing. Over done. Empanadas were very good. It was just too noisy even though the tables were far apart.
Written 20 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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