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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
AU$10 - AU$30
CUISINES
Italian, Pizza
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (424)
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Reviewed 7 October 2022 via mobile

Service a little lack-lustre. One very new member of staff under supervisory training, which in itself was not a problem but it was easy to feel abandoned. However, the main issue we would was in portion consistency. We had the Ricotta & Spinach Ravioli &...the seafood Marinara. The Ravioli had very little taste of Spinach and consisted of only seven pieces of Pasta whist the seafood - theoretically the more expensive ingredient- was a much more generous portion. We’d pre-booked the table via the website, re-directed to an “Open Table” type app and as a condition of booking we were required to provide card details, which is pretty normal. However, the non arrival fees suggested were horrendously high, suggesting that the establishment was in high demand. We were the second table to be seated & only two more arrived whilst we were there.More

Date of visit: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2022

We were only after a pizza and some chianti but it took half an hour for the pizza to arrive despite the place being less than half full, and being told twice that it was on the way. So very slow service - and when...the pizza arrived it was frankly overcooked. So didn't work for us and I must admit to some astonishment to see that this eatery is ranked number 30 on TripAdvisor for Brisbane. But given some stellar reviews here perhaps they were just having a bad night and I guess we'd be willing on that basis to give it another go.More

Date of visit: July 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 January 2022 via mobile

Delicious meals and great serving sizes. Friendly staff and super reasonably priced food. Would definitely recommend.

Date of visit: January 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 April 2021

This Italian was a lovely experience. We all enjoyed the food. Catered for vegan options/ alternatives.

Date of visit: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mazzi, General Manager at Bella Tiarnie Italian Restaurant & Gourmet Pizzas, responded to this reviewResponded 15 June 2021

Amazing to hear you enjoy your visit! we look forward to seeing you very soon :)

Reviewed 7 February 2021

I want to give Bella Tiarnie 4 probably 4.5. Really I do The service was friendly the food was great. Onsite parking at the rear made access easy. and the restaurant itself was quite nice. The big let down and the reason I can only...afford a 3 is the huge wait time we experienced for our meals to be served. We were a table of 5 and we ordered both starters and mains. I should add here, that our friendly waitress confessed that she was new and needed to check some things. I always applaud honesty. The was a short and expected wait for the starters. Time filled by prompt delivery of the cocktails we had ordered. The starters were demolished enthusiastically The Garlic Prawns were unbelievable. everything presented well and was delivered with a smile. Everyone was eager to get to the mains. After sometime the awareness started to drift across our table that our starters had not been cleared and we had been waiting a while. After about 30 minutes the plates were cleared and the waitress, a different one, asked if we would be having deserts. I acknowledged "Yes after the mains". When you have kids "Yes" is always the answer. The waitress smiled and then left. We started to crack the usual jokes like: At least we'll be hungry again when the food comes but, After another 30 minutes or so something had to be said. We flagged down yet another waitress and politely alerted her to the wait. She seemed confused that we hadn't received our meals yet and went to check. When she came back she informed us one of the pizza ovens was playing up. I don't think a one hour+ wait was down to one faulty oven. I have more of a feeling that there was confusion amongst the waitstaff and kitchen over our order, maybe stemming from the new waitress. While I am sympathetic to people finding there feet, we ended up being in the restaurant for 3+ hours by the time we received all of our meals. The more experienced waitstaff should definitely be double checking orders for newbies so they have their backs. When we left we were hit with a very large bill. This bill was not totally unexpected given what we ordered however, when you have a poor experience a large bill makes you question the whole evening. Would I return? based on the food... Yes, based on the friendly service... Yes, based on the wait...No not a chance. So in a nutshell... Bella Tiarnie is a lovely Italian restaurant serving excellent food with friendly service at a moderate price. Very questionable wait times make me apprehensive of a return visit.More

Date of visit: February 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mazzi, Owner at Bella Tiarnie Italian Restaurant & Gourmet Pizzas, responded to this reviewResponded 15 June 2021

Thank you so much for sharing your experience with us, we appreciate how you addressed the matter and explain where we could improve. We did have some new staff and an oven playing up (a couple of days after we had to close the restaurant...More

Reviewed 31 December 2020

Great food, excellent service and good selection of wines. We were a party of 9, from UK, France & Australia, all having been to Italy many times, and we thought that the food was very authentic, fresh and tasty. Thanks to Leornardo and everyone at...Bella Tiarnie!More

Date of visit: December 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mazzi, General Manager at Bella Tiarnie Italian Restaurant & Gourmet Pizzas, responded to this reviewResponded 11 January 2021

So lovely to hear you had a great time Matthew! thank you for taking the time to share the love

Reviewed 30 December 2020 via mobile

What a disappointment. A firm favourite of ours over the years, we have celebrated many birthdays and special occasions here. However after last nights meals, it appears that customers have got forgotten. Arriving at opening, we waited over an hour as the 2nd customers walking...in to receive our dinner. An undercooked pizza with dough not cooked, ravioli placed messy, a huge disappointment. Not what you expect for >$20 meals. I hope things get better as the normal bubbly owner always says hello and visits tables, but last night was not what the past used to be. Back to basics to win and keep customers. Definitely not a top 50 restaurant experience.More

Date of visit: December 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mazzi, General Manager at Bella Tiarnie Italian Restaurant & Gourmet Pizzas, responded to this reviewResponded 11 January 2021

Thank you so much for your feedback, we are truly sorry for the inconvenience. We can assure you that we have taken some measures in place and we are constantly looking for ways to improve. Leonardo, would be happy to see you back any time...More

Reviewed 14 November 2020 via mobile

We had a meal here and the food and service was amazing. Highly recommend to try this restaurant. Great wine list and cocktails

Date of visit: November 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MazziLee, Owner at Bella Tiarnie Italian Restaurant & Gourmet Pizzas, responded to this reviewResponded 23 November 2020

Thank you so much for your review Dee! would love to see you back soon :) Bella Tiarnie Management

Reviewed 4 October 2020 via mobile

Lovely little restaurant with lots of character and an authentic feel. Food was delicious. Staff very friendly too.

Date of visit: October 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MazziLee, General Manager at Bella Tiarnie Italian Restaurant & Gourmet Pizzas, responded to this reviewResponded 5 October 2020

Thank you soooo much for your lovely word! We hope to see you back very soon :)

Reviewed 12 September 2020

We arrived 5 minutes before our reservation and were seated on time. Ten minutes later we received menus. 40 minutes later when we were finally able to get the attention of the manager who was attending to others, my wife politely asked if we could...place our order. At this point, the clearly stressed man launched into a thinly disguised attack at us explaining that they were extremely busy and we needed to have patience and be more accommodating. He said this loudly enough to alert other customers and make us feel that we were the problem. I reminded him that we are his customers and it's great that he's busy but it's not our fault. We had been ignored for 40 minutes. At this point he said "I know exactly when you came in and you only booked for two people not four", insulting us but clearly mistaking us for another party that had recently arrived. I explained that, no, I had spoken with him and made the reservation for four and arrived on time. At this point, he felt insulted (by being corrected) and asked us to leave! As a successfully retired businessman myself, I have huge respect for small business but this owner needs to bring in a professional manager and realise that customers are actually important. Rudeness and arrogance aren't a good strategy. I cannot comment on the quality of the food but others have commented on the poor service and this almost ruined our evening. Luckily we went to Southbank where we had a wonderful dinner, attended to by professionals, but that's another review.More

Date of visit: September 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MazziLee, General Manager at Bella Tiarnie Italian Restaurant & Gourmet Pizzas, responded to this reviewResponded 21 September 2020

Hello Jeremy, we are very sorry we did not meet your expectations that night. We are indeed a very small family-owned business and we cook everything on the spot so our dishes take longer than other places as we do not keep food to just...More

Reviewed 11 September 2020 via mobile

The owner desperately needs a lesson in customer service. The order of service is woefully lacking or non-existent, and this can only be traced back to poor leadership and training on the part of management. We were seated without water or menus, and had to...wait for 15-20 minutes before we were attended to. Thankfully the beverage services was fast and we were able to consume a bottle of wine over the course of the next 25 minutes without any further attention being paid to us. My mother was able to get the attention of the owner—who had just asked a table of two (who had, to be fair, just finished dinner) if he could use their table for another customer—and he came to our table. His excuse was that they were busy and that they had several unexpected walk-ins arrive in a short period of time. Unfortunately the conversation devolved and we were eventually asked to leave. As a hospitality professional with over ten years in 5* accommodation, I would be remiss if I didn’t provide some constructive feedback so the owner can avoid this occurring again. 1. It is never the customer’s fault or burden that you are busy, nor is this ever an excuse that can be used to justify slow service. 2. If you are busy, it is your prerogative to ensure service is as efficient as possible. While seating customers during busy periods, advising your customers of delays and thanking them ahead of time for their patience goes a long way. 3. Do not avoid making eye contact with your customers. In fact, do the opposite. Touching base regularly with your customers (just a few seconds) and assuring them you are actively working toward assisting them does not make them feel ignored. 4. As a host, it is your job to manage complaints and defuse situations, not escalate them. I hope you will take this feedback as it is intended, and perhaps one day we will return and be able to leave a five star review.More

Date of visit: September 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MazziLee, Owner at Bella Tiarnie Italian Restaurant & Gourmet Pizzas, responded to this reviewResponded 21 September 2020

Thank you so much for your feedback Rui, your feedback and your partner's feedback written above are appreciated. Regarding the table you mentioned, yes indeed, it was them who first offered to leave quickly, they are one of our most regular customers and they were...More

Reviewed 31 July 2020 via mobile

We ate dinner at this restaurant on a Friday night. The restaurant was not busy but everything took a very long time to come to the table. The flavours and the presentation of the food was rather poor. The waitresses were polite but appeared inexperienced....We will not be returning.More

Date of visit: July 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MazziLee, Owner at Bella Tiarnie Italian Restaurant & Gourmet Pizzas, responded to this reviewResponded 8 August 2020

We are very sorry to hear we did not meet your expectations. We usually like our customers to enjoy their entree and when they are finished we cook their mains in order for them to enjoy their food freshly cooked and hot and with no...More

Reviewed 28 June 2020 via mobile

My wife and I have been in Covid 19 lockdown for 3 months before the restrictions were raised. The first place we wanted to go to was Bella Tiarnie! The food still amazing! The chef and owner still wanting every patron to feel that the...restaurant is only for them. Truely if you want happiness, fabulous food and "an experience" this is the place.More

Date of visit: June 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChefLeonardo, General Manager at Bella Tiarnie Italian Restaurant & Gourmet Pizzas, responded to this reviewResponded 30 June 2020

That is wonderful to hear John! Yes, our chef/owner loooves that every customer gets that family coziness so he will try to make sure you all feel welcomed and loved :) Thanks a lot for your kind words, we hope to see you soon

Reviewed 6 June 2020 via mobile

Had bruschetta, vegetarian pasta and make your own wood fire pizza. All the dishes were amazing. Lovely service and delicious food. Finished my whole pasta and also had two pieces of pizza ( normally don’t eat that much) 😋

Date of visit: June 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChefLeonardo, General Manager at Bella Tiarnie Italian Restaurant & Gourmet Pizzas, responded to this reviewResponded 30 June 2020

Great to hear that you loved it!! We also have some signature dishes that chef loves to recommend so feel free to give any of those a try, they are amazing too. Thank you so much for your kind words

Reviewed 14 April 2020 via mobile

A mix up on behalf of Deliveroo resulted in us getting the wrong pizzas. Phone Bella Tiarnie, Leo was more than accommodating offering to make us the correct pizza straight. We drove down to drop off the incorrect pizza and pick up the correct one,...to save having to wait for another Deliveroo delivery. Leo was friendly and apologetic, he offered great service, and was willing to fix an error caused by someone else. The pizza was by far the best pizza I have had in Brisbane,  I will 100% be coming back for pizza again, but I won't be using Deliveroo for it. Thanks Leo, you are incredible.More

Date of visit: April 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChefLeonardo, Owner at Bella Tiarnie Italian Restaurant & Gourmet Pizzas, responded to this reviewResponded 16 May 2020

Thank you so much for your support! Apps can sometime not work in our favour and it is hard for us to let the client know that some things are out of our hands (they could actually ruin our reputation) and this is a great...More

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BELLA TIARNIE ITALIAN RESTAURANT & GOURMET PIZZAS, Brisbane - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Bella Tiarnie Italian Restaurant & Gourmet Pizzas

Yes, Bella Tiarnie Italian Restaurant & Gourmet Pizzas offers takeaway services.

Yes, Bella Tiarnie Italian Restaurant & Gourmet Pizzas is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Bella Tiarnie Italian Restaurant & Gourmet Pizzas is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5