A couple nights ago, my friend and I lined up to get some drinks and when it was finally our turn, the bartender asked for our ID’s. This is not an issue at all as I had mine but my friend only had a photo...of her passport. The bartender then asks her if she has a credit card just so they can verify the details on her passport. Again, not an issue and she, without question pulled out her credit card. At this point, the bartender calls who I believe is the manager to verify the ID as I guess it wasn’t part of the bartender’s job. The manager, visibly annoyed, without saying hello or anything, comes up to us and starts saying to me “ I can’t serve you drinks if you don’t have an ID with you” and I go “ I already showed him my ID” then he goes “OH okay” then proceeds to be extremely condescending , rude , speaking slowly as if we don’t understand english to my friend by saying “ IN THIS COUNTRY, you need to have your physical ID as a photo is just not enough” at this point , my friend looks at me with an annoyed looked and the manager pauses saying “Were you listening to me?” And we go yea and he continues saying yea, IN THIS COUNTRY , you need your physical ID but since you have a credit card with you , this should be fine but next time, bring your ID as that’s not how it works around here”
We walk out as it’s just not right to be disrespected like that. To be talked down to is awful.
We were for one, compliant with everything they asked for. We didn’t question anything nor were we rude. If it’s really an issue just say “sorry ,we really cant serve you drinks without a physical ID” and we would just be on our way without any ill feelings. But since you asked if she could provide a credit card to verify the photo then it should have just been as simple as “all good just next time make sure to bring the physical ID” .
Either way would have been fine. There was ZERO reason for them to be extremely rude to us. Now, I understand that it was an extremely busy night especially with Vivid and they have all been working long hours but NEVER project your frustrations onto your customers especially the ones not being rude in any way.
Horrible horrible customer service and just tackless.
P.S. We are Asian but are permanent residents of Australia so this country is just as much mine as it is yours. Regardless of where we are from , NOBODY deserves to be talked to like that in any way.
Unless you’re white, avoid this place at all costs.More