We’d heard so many good things about this place, so our first experience here was quite surprising.
We go in and order a $28 pizza for takeout. (Not cheap, but they smell and look amazing.)
The place is packed (another good sign) so I say...to the person taking the money that my GF and I will wait outside.
The person looks me straight in the eye and says, “Sure, we’ll come and call you when it’s ready.”
So we go outside and take a seat, on some chairs about 5m away, directly facing the staff. (It’s a brightly-lit laneway, and I’m wearing a distinctive hat.)
20 minutes go by, and because they’ve said they’ll “come and call us”, I say I’m sure it’s not ready yet. But my GF goes inside to check anyway.
She’s met with disbelief. “Oh there you are!” and handed a cold pizza, then told they didn’t know where we were.
Not once did they “come out and call us” like they said they would. (Remember, we were facing them the whole time.) Nobody was carrying our pizza box out and looking for us — like they said the would. They just set it down and let it go cold.
So my GF expresses disappointment at the cold pizza, and she’s told “no it’s still fine.” (It wasn’t. It was ice cold.)
And here’s the kicker. No “sorry”. Not once. No sorry for not “coming out to call us”.
No sorry, we can make you another. No offer to even warm it up a little in the oven.Just an attitude of well-tough-luck.
Well there’s a first and a last time for everything. And that includes bad service.
Back to Vico and Mad Pizza we go.More