268 reviews
#12 of 5,151 Restaurants in Sydney$$ - $$$, Australian, Vegetarian friendly, Vegan options+61 2 9217 6708+ Add websiteWrite a ReviewImprove this listing
Hours
Tue
6:00 pm - 9:15 pm
Wed
6:00 pm - 9:15 pm
Thu
6:00 pm - 9:15 pm
Fri
6:00 pm - 9:15 pm
Sat
6:00 pm - 9:15 pm
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
4.5
Travellers' Choice 2024
RATINGS
Food
Service
Value
Atmosphere
Details
Someone from this business manages this listing.
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PRICE RANGE
$15.00 – $60.00
CUISINES
Australian
Special Diets
Vegetarian friendly, Vegan options, Gluten free options
meals, features
Can a gluten free person get a good meal at this restaurant?
Details
About
Experience a modern take on classic Australian dishes made with locally sourced produce that once would have travelled from railway towns along the NSW goods line. Enjoy these dishes with our meticulously curated all Australian wine list or carefully crafted highball cocktails. Hop on board as we take a palatable excursion through time. Last Order at 9:15pm and Kitchen Closed at 9:30pm
PRICE RANGE
$15.00 – $60.00
CUISINES
Australian
Special Diets
Vegetarian friendly, Vegan options, Gluten free options
Meals
Dinner, Drinks
FEATURES
Reservations, Seating, Parking Available, Highchairs Available, Serves Alcohol, Full Bar, Wine and Beer, Digital Payments, Accepts Credit Cards, Table Service, Gift Cards Available
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4.5
268 reviews
Excellent
219
Very good
26
Average
11
Poor
7
Terrible
5
Anushka
Sydney6 contributions
July 2020 • couples
We dined here as part of the eat club promotion (50% off food and drinks), which was fantastic value for money. My cocktail was delicious, and the professional and warm service by Kuma and Alice made us feel totally spoilt. Thanks for a lovely night!
Written 12 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GEM_Platform818
Dear Anushka,
Thanks for the amazing review! We're glad that you enjoyed your meal and cocktail with us. Your comments will be shared with Kuma, Alice and the team. We look forward to seeing you back on board!
Written 16 July 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Coralie
Sydney2 contributions
Jan 2020 • none
On the Celebration of my 80th Birthday, we stayed at the Mecure Hotel
and visited Platform 818 in the hotel for our evening meal.
Our head waiter was very well trained, and completely suited a restaurant of this calibre.
Table was very pleasing, viewing the Busy City life. The Service was ‘Classy and Prompt’ yet that friendliness, making us feel totally Special,
continued throughout the entire evening.
Ahh the Food, definitely 5 Star rating, beautifully presented, completely scrumptious and serving, faultless
A Bonus was the Desert. So unexpected, but so enticing that we found room for it. And the tasty Desert wine. We were NOT speechless, - we had plenty to say,
all of it Complimentary. A most memorable Occasion in every aspect.
Breakfast, was a very busy affair. The Smorgasbord Style was well suited to busy breakfast clients.
The extensive menu, enticingly presented, pleased every palate - again superbly cooked.
This was our first visit but will, most certainly, NOT be our last
Well done Mercure Hotel, and Dining 818
Thank You
Written 30 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GEM_Platform818
Dear Coralie,
Firstly I would like to wish you a Happy 80th Birthday! I am delighted that you chose to have your milestone birthday dinner with us aboard Platform 818 and that you had a wonderful and memorable experience. I will share your comments with the restaurant & culinary teams and we look forward to seeing you again soon.
Written 6 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ash
Australia3 contributions
July 2020 • couples
Thankyou to Playform 818 for a delicious 5 course meal with my partner. The venue was beautiful and created a lovely romantic feel for ‘date night’. The service was outstanding and our lovely waitress, Alice, was exceptional. She was very attentive, knowledgeable about the menu and happy to answer any questions we had. The food was yummy and the cocktails we heaven! Thankyou for a wonderful evening, Platform 818.
Written 17 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GEM_Platform818
Dear Ash,
Thanks for your positive review. I am delighted you had a 5-star experience on your date night and am happy to share your comments with Alice and the team. Thanks for hopping on board and we look forward to seeing you again soon.
Written 24 July 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carol
1 contribution
Feb 2020 • couples
Went to dinner with my partner, entrees were great. However when it came to mains... my partner ordered BBQ King Prawn, it was more like Burnt King Prawn. There was 4 prawns in the dish with lettuce and 1.5 of an avocado. We struggled and barely got meat out of the prawn. The chef overcooked it way to much 0/10 for a $40 dish. way to expensive for what it is. Service also was very poor. They paid more attention to customers ordering wine and “expensive” food. They sat us at our table and walked away. Table next to us had better service, waiter/manager letting them know the special of the day etc.
I had great hopes for this place, will never visit again. Overall 1/10.
Written 20 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Akshay1233456
Dear Carol,
Thank you for taking the time to review us. I am disappointed that your Prawn & Avocado salad wasn't up to mark, we have certainly passed this on to our culinary team. It also seems the service you have received on the night was a way off from what we usually offer.
We have clearly missed the chance to make your dining experience a positive one on this occasion. It is our hope you give us the opportunity to serve you better on board at Platform 818 next time.
Best Regards
Akshay Arora
Food & Beverage Manager
Platform 818
Written 24 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom O
North Sydney59 contributions
Mar 2020 • none
Dined on an offer, and by looking at the other reviews, thought we were getting a bargain.
Unfortunately the food was only of moderate value at half price. The steak was tough, not rare as ordered and in the end I gave up the fight with the knife and fork. You’d expect a melt in the mouth experience at the menu price.
The flatbread didn’t come with enough hoummus, the deserts didn’t come with enough ice cream, and the waitresses (who were very pleasant) kept forgetting things e.g. I asked for mustard 3 times. There was also a long wait between courses.
Decor and atmosphere wise, you definitely know you’re in a chain hotel restaurant but with high end prices. In summary, you’re better off hopping on a tram to the CBD.
Written 13 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GEM_Platform818
Dear Tom O,
Thank you recently reviewing your dining experience at Platform 818. We appreciate your words and hope to improve from the feedback provided.
I am disappointed to learn of your dissatisfaction with your meals through this forum, as I am sure that had we been made aware of your feedback on the night, our Restaurant Manager would have immediately attended to your concerns ensuring a positive dining experience for you.
It is our hope you give us the opportunity to serve you better on board at Platform 818 next time.
Written 2 April 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leonid P
Sydney3 contributions
Feb 2020 • none
Everything is great about "Platform 818" Restaurant in Sydney. Located on 1F of Mercure Hotel Sydney, it's very easy to reach. Friendly staff and comfortable dining space are conducive for making the right choice of drinks and food, which are as delicious as they are diverse. The waiter can always help to find something new and special, even if it's not in the menu. My favorite desert there is Affogato. Overall, the best cuisine and service in Sydney CBD.
Written 5 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GEM_Platform818
Dear Leonid P,
Thank you for the amazing feedback and rating us with the best cuisine and service in Sydney CBD. I am sure our team will be thrilled to hear about your review. We're glad you had a good time and we hope to see you aboard Platform 818 soon!
Written 9 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emil M
4 contributions
Jan 2020 • family
Came for dinner here at Platform 818
The food was absolutely delicious and good size servings.
The service by our waiter Nick was on point, friendly and made us feel very welcome. Nothing was a hassle for him when requested something.
Great night thanks ⭐️⭐️⭐️⭐️⭐️
Written 13 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GEM_Platform818
Dear emil072,
Thank you for the amazing feedback. I am sure Nick and our team will be pleased to hear about your review. We're glad you had a great night and we hope to see you aboard Platform 818 soon!
Written 14 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Who is me
Sydney4 contributions
Aug 2020 • couples
I was blow away by exceptional excellent customer service of the Platform 818 team,Kumar; the manager was very attentive to details, caring and professional so as Ann who looked after my table.
The tasting menu was absolutely divine, great size and worth every dollars spent.
The setup, ambience, lighting and music was very romantic and it did enhance the dinning experience. Thank you, Keep up your great work 👍 ⭐️ ⭐️ ⭐️⭐️⭐️
Written 22 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward
Sydney2 contributions
July 2020 • none
Tried out the special truffle menu last night and the service and food was amazing! The chef even came out to greet us and explain the food to us.
Honestly it was great value and was good to see a restaurant committing to quality even during these hard times.
Ps the 12 hour beef cheeks was my favourite.
Written 23 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GEM_Platform818
Dear Edward,
Thanks for your positive review. It was a pleasure to read your feedback and I am delighted your experience was 5-star. I am proud to share your comments with the restaurant & culinary teams. Thanks for hopping on board and we look forward to seeing you again soon.
Written 24 July 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julia Bie
Sydney5 contributions
Jan 2020 • none
I went for dinner with a friend was extremely disappointed with the food and service. Staff is nice but poorly trained. The food was much below average. We could not eat the gnocchi ordered as a main, it was really terrible. We left without having proper dinner and feeling disappointed with the whole experience. I felt like Gordon Ramsay on kitchen nightmares. Never going back.
Written 8 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GEM_Platform818
Dear juliabier,
Thank you for taking the time to review us. We appreciate your words and hope to improve from the feedback provided. I am disappointed that your feedback regarding the gnocchi was not raised with our team on the night, as we have clearly missed the chance to make your dining experience a positive one on this occasion. It is our hope you give us the opportunity to serve you better on board at Platform 818 next time.
Written 9 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
June M
British Columbia31 contributions
Feb 2020 • none
This restaurant is actually in the Mecure Hotel. The staff were friendly right from our entrance and continued to be amiable all evening. My husband has a steak and was very satisfied by the portion size and quality of the meat. Try the barramundi...it was beautifully cooked and the quinoa pomegranate salad was a perfect accompaniment.
Written 3 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GEM_Platform818
Dear June M,
Thank you for your 5-star review. We are delighted that you and your husband enjoyed your dining experience with us. We look forward to seeing you back on board soon!
Written 6 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zoe W
1 contribution
July 2020 • couples
The service at Platform 818 was outstanding. While the food was amazing (in terms of both taste and presentation), the attentiveness and friendliness of the staff was what stood out the most. Our waitress Ann never kept us waiting and provided us with an experience that was both professional and personal. We look forward to our next meal at Platform 818! Thank you all for such a wonderful dining experience.
Written 11 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GEM_Platform818
Dear Zoe,
Thanks for the amazing feedback. I am glad to hear that Ann and our team made your Anniversary dinner one to remember. I will be sure to share your comments with them all. We're glad you had a wonderful time and we hope to see you aboard Platform 818 soon!
Written 16 July 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yazmin D
5 contributions
Feb 2020 • none
This restaurant was a wonderful find. The staff were attentive and lovely, but the food was AMAZING. Perfectly cooked steak, portions were very generous and the flavour combinations make the meals feel unique to this restaurant. Location not to be confused with the pub facing railway square, but rather an upstairs hotel restaurant away from the bustle of the city.
Written 27 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GEM_Platform818
Dear Yazmin D,
Thanks for the amazing review! We're glad that you enjoyed your meal with us. We look forward to seeing you back on board soon!
Written 27 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love_Life_Sydney
2369 contributions
Aug 2020 • none
I dined on the $79 5-course menu. The 1st 2 courses were a bit uninspiring. A warm roll with hummous and panfried haloumi with drizzle of honey.
The 3rd course of smoked trout was lovely but would have appreciated just a little more.
The beef tenderloins were medium rare and tasted delicious. It was beautifully plated and I cannot fault it.
The piece de resistance was the bread and butter pudding. We expected a boring dish of dried fruit and soaked bread pieces. It came out as a small slab, with ice cream, sauce and theatrically finished with a pour of dry ice. It was just flamboyant. It was a lovely end to the meal.
The entire 5 course was just nice, nothing too heavy and we went home contented.
I had the 160ml Cool Wood Shiraz which I recommend. There is also a $39 beverage package for selected choices.
Kumar and Anne were our servers and they both were lovely. Enough attention but not too intrusive. Great staff.
Written 9 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GEM_Platform818
Dear Love_Life_Sydney,
Thank you for your positive review. It is always a delight to hear about our guests dining experience. I am proud to share your feedback and comments with our restaurant & culinary teams.
Thank you for hopping on board and we look forward to seeing you again soon.
Written 17 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JoeKe
Frankfurt115 contributions
Dec 2023 • family
On our visit it felt everything went wrong. When I asked about the dietary restrictions the waitress went and asked for each single meal. Than when ordering drinks, wrong drink was served (ok at least we got to keep both drinks). Shortly after another waiter comes and asks us are we ready for our desserts - clearly wrong table.
I got lamb - which was dry and smelly - it was more of a sheep shoulder than a lamb shoulder.
Another person in the group had a steak which was apparently very good.
Also a dessert was amazing.
Written 1 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Choi Le
Thank you for taking the time to review us.
I am disappointed that your Lamb Dish wasn't up to mark, we have certainly passed this on to our culinary team.
It also seems the service you have received on the night was a way off from what we usually offer.
We have clearly missed the chance to make your dining experience a positive one on this occasion.
It is our hope you give us the opportunity to serve you better on board at Platform 818 next time.
Kind Regards,
Choi Le
Food & Beverage Manager
Written 1 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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