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What to say about Lal Qila. We loved this place. It was somewhere we could come for great service and fresh food remeniscent of home and a generally peaceful and special time.
That is the case no more.
We have been twice to the restaurant...this year and we are not the type to kick up a fuss at any venue - however we left deeply offended.
We attended the restaurant when it was relatively empty - there was only 1 other family there at the same time. Despite seeing us come in, we had to wait a while to be seated which was bizarre. Then we had to wait to be served, until we called the waitress ourselves - again bizzare considering the place was empty.
We asked for table water and the waitress said quite rudely "we dont do table water". I was confused as they had previously done table water. When I asked again she confirmed that it was only bottle water available. The waitress then went to her colleague and in what she must have thought was a whisper and in a language that we didnt understand - but was actually audible to us and in a language we DID understand - said very mockingly that "these bloody idiots are asking for table water". Yeh, whats the big deal - its normal to ask for table water - especially when ordering $30 of other drinks!
We were ordering some curries but the waitress said she recommended other ones. So we asked her recommendations. The curry which she recommended was nothing special and the portion size was small. Again, it was all rather confusing.
The girl soon disappeared and a young man started checking in on us. We tried to engage in conversation with him (again we were one of only two tables in the whole restaurant) and he was uninterested and not smiling or wanting much interaction. I wondered if he had also been bullied for asking for water by his colleagues.
Aside from the absolutely unacceptable behaviour, we have noticed that the prices have increased while quality of food has decreased. The prices are actually bordering insane - especially for the starters. I appreciate that COVID has had an impact on restaurants but your patrons should not be ripped off as a result.
Our experience on this occassion was so bad, that despite once being our favourite restaurant in Sydney, we never want to return.
Since our visit here - we have visited Lal Qila in Surrey Hills, and suprise suprise. - they do table water!!!More
Guys beware of Restaurent manager who claim himself to be the owner. His name is Arfan Bashir. If you don’t leave the Restaurent in 60 minutes, he will keep coming to your table and eventually ask you to leave. If you resist, he will threaten...you and force you to leave. Food is alright but Arfan is terrible.
Never seen such behaviour from any service provider. Guess what, while leaving I asked him his name and he said Harish. Malpractice on its peak
We have ordered non spicy food however most of food are salty and spicy.
We explained to the waiter with no solution as they need money only.
My kids can't eat it and we didn't finished the food. Also washroom was not cleaned and looks...dirty. Not recommend.
The overall invoice was high compare to food quality and service.More
We have been to this restaurant at least 3 times over last few years. The menu is confusing with all items overpriced and with tiny servings.
On top of this you donr even get table water like any restaurant. You have to buy mineral water,...can you believe it here in Sydney!
There are many other Pakistani or Indian restaurants you can go with better value and friendly service.
A definite NO for me..More
Food was great but I'm giving a 1 star because the restaurant used my QR code check in to add me to their mailing list.
Please do not do this.
It's bad behaviour and not a good way to retain customers.
Catered for 45 for a milestone birthday celebration
Mixed entree platter with chicken tikka, fish, pakoras and tandori cultlets. Very tasty and in abundance
Main course was a selections of 5 dishes and naan. Plentiful and tasty. Not too spicy.
We booked the restaurant via the Lal Qila website for lunch on a Friday afternoon for 1pm. We opened the door, walked in but no-one was around. So I made our arrival known and out pops a guy from the kitchen area who advises us...that the restaurant is closed. I had taken a screen print from their website showing our reservation but there was not much we could do. Luckily as we were in the Darling Harbour area there were a few other places to check out. That was January 18. Since then I have sent five separate emails to all three email addresses I have for the various Lal Qila's--there are two in Sydney but no one has bothered to even acknowledge the emails, let alone advise what had happened or offer an apology.
That's pretty bad as we had always wanted to check it out, but now -- forget it!
The rating I gave, well that's there based on their customer service. The food might be wonderful but we won't ever know.More