I ordered a chicken Biryani, and after half an hour, I was served half-cooked rice with pieces of chicken dumped into it. It's not just the quality of food that is bad, the attitude of the owner is also very arrogant. Instead of taking the...feedback, the owner started to argue that he had been running the restaurant for 13 years and that I either ate the food or leave the restaurant. I don't know how people can pay a premium price for the rubbish they serve at Lal Qila. They are a disgrace to the name 'Lal Qila,' and the owner/manager needs to learn the ABC of customer service. He has poor communication skills and no regard for people's opinions.More

Great location being off the darling harbour this place offered an amazing plate of Nihari and Rotis! Difficult for south Asian cuisine to be replicated like home always but they made it. Have had too Pakistani Nihari’s in UK and elsewhere and this stands next...to them.More

Best customer service ever seen . The way Mhendo provide customer service made me to come again and again. Love it❤️❤️

Boy were we in for a treat, lovely restaurant, well situated in Darling Harbour, has the family feel about it and let me tell you about the food, delish!! All the food we tried was simply gorgeous and generous, in fact we had to ask...for containers, could not finish it. Thoroughly recommended!More

The food was quite good, and the garlic naan was lovely. Unfortunately the communication was poor and we felt unwelcome. We booked a table for 3 but were squished onto a table for 2 right by the door, and were not allowed to move tables,...although it seemed like there was plenty of room all evening. Some drinks were not available and what was recommended was incredibly salty and inedible. Concerns were dismissed by the staff. Won't be returning.More

Delicious food ,quick services,good communication and i always want to go there as well as i will recommend to all to go once

What to say about Lal Qila. We loved this place. It was somewhere we could come for great service and fresh food remeniscent of home and a generally peaceful and special time. That is the case no more. We have been twice to the restaurant...this year and we are not the type to kick up a fuss at any venue - however we left deeply offended. We attended the restaurant when it was relatively empty - there was only 1 other family there at the same time. Despite seeing us come in, we had to wait a while to be seated which was bizarre. Then we had to wait to be served, until we called the waitress ourselves - again bizzare considering the place was empty. We asked for table water and the waitress said quite rudely "we dont do table water". I was confused as they had previously done table water. When I asked again she confirmed that it was only bottle water available. The waitress then went to her colleague and in what she must have thought was a whisper and in a language that we didnt understand - but was actually audible to us and in a language we DID understand - said very mockingly that "these bloody idiots are asking for table water". Yeh, whats the big deal - its normal to ask for table water - especially when ordering $30 of other drinks! We were ordering some curries but the waitress said she recommended other ones. So we asked her recommendations. The curry which she recommended was nothing special and the portion size was small. Again, it was all rather confusing. The girl soon disappeared and a young man started checking in on us. We tried to engage in conversation with him (again we were one of only two tables in the whole restaurant) and he was uninterested and not smiling or wanting much interaction. I wondered if he had also been bullied for asking for water by his colleagues. Aside from the absolutely unacceptable behaviour, we have noticed that the prices have increased while quality of food has decreased. The prices are actually bordering insane - especially for the starters. I appreciate that COVID has had an impact on restaurants but your patrons should not be ripped off as a result. Our experience on this occassion was so bad, that despite once being our favourite restaurant in Sydney, we never want to return. Since our visit here - we have visited Lal Qila in Surrey Hills, and suprise suprise. - they do table water!!!More

Guys beware of Restaurent manager who claim himself to be the owner. His name is Arfan Bashir. If you don’t leave the Restaurent in 60 minutes, he will keep coming to your table and eventually ask you to leave. If you resist, he will threaten...you and force you to leave. Food is alright but Arfan is terrible. Never seen such behaviour from any service provider. Guess what, while leaving I asked him his name and he said Harish. Malpractice on its peak Thanks,More

We have ordered non spicy food however most of food are salty and spicy. We explained to the waiter with no solution as they need money only. My kids can't eat it and we didn't finished the food. Also washroom was not cleaned and looks...dirty. Not recommend. The overall invoice was high compare to food quality and service.More

We have been to this restaurant at least 3 times over last few years. The menu is confusing with all items overpriced and with tiny servings. On top of this you donr even get table water like any restaurant. You have to buy mineral water,...can you believe it here in Sydney! There are many other Pakistani or Indian restaurants you can go with better value and friendly service. A definite NO for me..More

Had an amazing restaurant experience with family. Food was very filling and staff were very welcoming. Also, received complementary desert which was awesome.

Food was great but I'm giving a 1 star because the restaurant used my QR code check in to add me to their mailing list. Please do not do this. It's bad behaviour and not a good way to retain customers.