We visited this venue for Sunday’s Valentines Day four course , no choice, set menu luncheon .
We arrived at 12 noon as per our booking and was the second couple seated by the window.
We enjoyed a glass each of French sparkling wine, and...ordered a bottle of Pinot Grigio from King Valley.
One hour and 10 minutes later after being seated we enquired about the meals as we noted that other tables who had arrived at least 30 minutes later than us had already received the welcoming dish and their entree.
We were told by a turbaned gentleman that there had been a computer malfunction between their ordering station and the kitchen. However, it didn’t seem to impact anyone else except our table and the menu was set so why was there a need to tell the kitchen anything, other than we had arrived?
We did notice additional staff arriving after all guests had been seated and serving commenced.
The service did improve but because of time constraints we had to forego the desert fourth course and settle the account. We did notice two other couples also left before finishing all their courses.
There was nothing wrong with our meals, when they arrived, and the beef in particular was very good.
With a little better organisation and table service monitoring, as the wait staff must have noticed that we had not received anything to eat whilst delivering meals to other tables around us, this could have been a memorable visit. It was not!
As it stands all we can say that it was a $300 cost disappointing experience which spoilt a special day. We will not be returning to Waters Edge.More