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Ruth's Chris Steak House

Certificate of Excellence
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68-1330 Mauna Lani Dr, Shops at Mauna Lani, Island of Hawaii, HI 96743-9704 (Queen Kaahumanu Highway)
18088870800
Website
Today
17:00 - 22:00
Closed now
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Hours:
Sun - Sat 17:00 - 22:00
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329 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Toledo, Ohio
Level Contributor
22 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 5 days ago NEW via mobile

I normally do not write reviews but I felt that I had to say something about this restaurant. I have been to several other Ruth Chris restaurants and this is not even comparable to those. From the moment my family and I walked in the doors the staff was cold and rude to us. We have three smaller children, 10,... More 

Helpful?
Thank tflanigan
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha tflanigan, Thank you for your feedback. We are very sorry to hear about your experience and we'd like to make it right. Will you please e-mail your contact information to jbanquil@direstaurants.com so that I can have our General Manager reach out to you? Sincerely, John B. More 

Kailua-Kona, Hawaii
Level Contributor
17 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago

No one does a steak better than Ruth's Chris and the one in the Shops at Manua Lani exceeded my expectations. Great steak, super friendly employees and wait staff, wonderful atmosphere. Location is great for shopping before or after, too.

Helpful?
Thank Walter O
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Walter O., Thank you for your wonderful 5-star review! We hope to have you back again soon. Sincerely, John B. More 

1 review
5 of 5 bubbles Reviewed 1 week ago via mobile

My husband's family makes a yearly pilgrimage to this place every year to celebrate birthdays. I am always impressed with the service. Everyone who walks through the door is special and the staff remembered us from last year, even recognizing family members who were not present last year. On top of the amazing service, the food is to die for.... More 

Helpful?
Thank Taylor R
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Taylor R., Thank you for your wonderful review! We are looking forward to have you and your family back again next year! Sincerely, John B. More 

Seattle, Washington
Level Contributor
35 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 1 week ago

OK, this is a high end steak place. The one thing I expect them to get right is the temperature of the steak. Our 2 steaks had their doneness swapped, so my Medium-Rare came out as a Medium verging on well-done. My Husband's Scalloped Potatoes were still raw, our waiter vanished into the night right after serving, so we could... More 

Helpful?
Thank CyFiGal
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha CyFiGal, Thank you for your feedback. We are very sorry to hear about your experience and we'd like to make it right. Will you please e-mail your contact information to jbanquil@direstaurants.com so that I can have our General Manager reach out to you? Sincerely, John B. More 

Palos Verdes Estates, California
Level Contributor
99 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

Had a reservation & seated promply. The prices are high but OK ! Waiter started out OK. Then he went down hill from there. We did order good a bottle of wine. The meat oz. are large enought to split. The side dishs are served family still each dish has enough for four people. We did not see our waiter... More 

Helpful?
Thank RANCHET
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha RANCHET, Thank you for your feedback. We are very sorry to hear about your experience and we'd like to make it right. Will you please e-mail your contact information to jbanquil@direstaurants.com so that I can have our General Manager reach out to you? Sincerely, John B. More 

Palos Heights
Level Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Even though there are many of these around the country, we don't regret our decision to come here for our last dinner in Hawaii. It was delicious!

Helpful?
Thank Rubytuesday21
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Rubytuesday21 Thank you very much for your review and visiting our restaurant! We look forward to having you back when you return to Hawaii. Aloha! Sincerely, John B. More 

San Francisco, California
Level Contributor
103 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 88 helpful votes
3 of 5 bubbles Reviewed 28 November 2016

Every year or so on vacation I get the craving for a hot, juicy steak. That's what you can get here. It's hot! There is a layer of butter or steak grease on it, so it is juicy. And if you gobble it up quickly you'll be fine. The challenge is, it is served on a RED HOT plate which... More 

Helpful?
Thank kbs2001
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha kbs2001, Thank you for your feedback. We are very sorry to hear about your experience and we'd like to make it right. Will you please e-mail your contact information to jbanquil@direstaurants.com so that I can have our General Manager reach out to you? Sincerely, John B. More 

Red Bank, New Jersey
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 November 2016

Being from NJ, I can be a little particular when it comes to food. Especially when you live right outside NYC. Well, having been to this particular Ruth's Chris many times, I can happily say that you would be hard-pressed to find a better meal or service. And, their Happy hour is nothing short of superb. If you've eaten at... More 

Helpful?
Thank Jeff R
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Jeff R., Thank you for your wonderful review! We hope to have you back again soon. Sincerely, John B. More 

Level Contributor
31 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 23 November 2016 via mobile

I loved the fact the restaurant took us in 25 minutes before closing - never any pressure at all to rush our meal. Everything was perfect from the moment we walked in till we left. I would of gave it 5 stars but the hot plate they sent out started to cook my mid-rare steak a little too much.

Helpful?
Thank Tina C
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Tina C., Thank you for your wonderful review! We look forward to having you back again soon. Sincerely, John B. More 

Bracknell, United Kingdom
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 21 November 2016 via mobile

Not bad food but ruined by cooking what could have been a lovely steak in lashings of butter - heart attack waiting to happen! If I went back I would ask for it to be grilled without fat. Great service though hence the 3-star rating.

Helpful?
Thank lynnbeeb
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha lynnbeeb, Thank you for your feedback. We are very sorry to hear about your experience and we'd like to make it right. Will you please e-mail your contact information to jbanquil@direstaurants.com so that I can have our General Manager reach out to you? Sincerely, John B. More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
USD 60 - USD 80
Cuisine
American, Steakhouse
Meals
Dinner
Restaurant features
Television, Reservations, Private Dining, Seating, Waitstaff, Parking Available, Free Off-Street Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only, Accepts Discover, Outdoor Seating, Highchairs Available
Dining Style
Fine Dining
Good for
Groups, Romantic, Bar Scene, Special Occasion Dining, Business meetings, Child-friendly
Open Hours
Sunday
17:00 - 22:00
Monday
17:00 - 22:00
Tuesday
17:00 - 22:00
Wednesday
17:00 - 22:00
Thursday
17:00 - 22:00
Friday
17:00 - 22:00
Saturday
17:00 - 22:00
Location and Contact Information
  • Address: 68-1330 Mauna Lani Dr, Shops at Mauna Lani, Island of Hawaii, HI 96743-9704
    (Queen Kaahumanu Highway)
  • Location: United States  >  Hawaii (HI)  >  Island of Hawaii  >  Kohala Coast
  • Phone Number: 18088870800
Description
In 1965, Ruth Fertel mortgaged her home to buy a little steak house in New Orleans named Chris Steak House. After investing her life savings, she proudly added her name to the original. That's how the uniquely name Ruth's Chris Steak House was born. Ruth established this unique restaurant with no restaurant experience, but she vowed to treat every customer like a guest in her own home. And she clearly knew what steak lovers wanted - the very best beef. Today, as always, Ruth's Chris serves only the finest corn-fed Midwestern beef available, broiled in 1800-degree ovens designed by Ruth herself. The steaks are served sizzling on 500-degree plates so every bite is hot and delicious. And while steak is king, the menu also includes expertly executed seafood, lamb, pork, and poultry dishes, as well as classic appetizers, fresh salads, side dishes, and homemade desserts. The award-winning wine list features more than 250 world-class international and domestic labels. Whatever the occasion, Ruth's Chris Steak House is the perfect spot to gather. Unparalleled cuisine, sumptuous surroundings and service that's accomplished yet never fussy - these are the elements of memorable special events.

Questions & Answers

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Questions? Get answers from Ruth's Chris Steak House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?