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Rising Sun Hotel

$$ - $$$
Bar, British, Pub
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Cleeve Hill, Cleeve Hill, Cheltenham GL52 3PX, England
+44 1242 676281
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182 Reviews from our TripAdvisor Community

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Showing 178: English reviews
Cheltenham, United Kingdom
1 review
5 of 5 bubbles Reviewed 4 days ago NEW

Have visited the Rising sun on 5 occasions for food , the food was excellent and the service matched it , thank you all , see you again, There meal deals are well worth it to, excellent quality and value.

Helpful?
Thank garybusson
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thank-you for your review, it is great to hear you have received consistently great service from my team. Simon More 

Newent, United Kingdom
Level Contributor
38 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 1 week ago

we didnt book sat night, as we were passing, lucky they had a table for us, nice atmosphere. food came quickly- a little surprising but I have to say the food was really good we shared the rump (I think?) steak with pepper sauce and wagyu burger. burger was very nice full of different flavour- didnt melt like I would... More 

Helpful?
Thank pashypants
Simon J, Manager at Rising Sun Hotel, responded to this review

Thanks for your review, I am glad you enjoyed your meal with us and I hope we will see you again in the near future. Simon More 

Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 week ago via mobile

Good pub grub, tired hotel, with a lottery if you get a good room. Room 14 very poor, lacks standard features and has a poor view if the back of the hotel.

Helpful?
Thank Richard K
Simon J, Manager at Rising Sun Hotel, responded to this review

Thank you for your feed back, If you wish to guarantee a great view then you do need to book a double with a view or our Superior room. Many thanks Simon More 

Wales
Level Contributor
29 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

Firstly, despite being the 2nd party to be seated at the start of service - table was already covered in food (I guess from breakfast?) as was the floor underneath the table. My friend ordered a tuna mayo sandwich with fries. The bread was so dry it was inedible and the fries came with a thick coating of salt. We... More 

Helpful?
Thank paulapun
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thank-you for your feedback, I will be sure to speak to my cleaners, to ensure this doesn't happen again. Simon More 

Cheltenham, United Kingdom
Level Contributor
15 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago

I thought this venue met my requirements but service I received was appalling.My sister went here after visiting undertaker. There are a lot of step down to restaurant but side door would have allowed guest assess. The problem was the service, we felt we were pushing our custom on them as the only person we could deal with repeatedly disappeared... More 

Helpful?
Thank DeniseJay
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thank you for your feedback, we have lots of requests for wakes and I am sorry this request was not dealt with as professionally as it should have been. We do try to book appointments with customers to ensure we have an additional team member who is able to sit with a guest in order to complete the booking, I... More 

Bedworth, United Kingdom
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 16 January 2017

I drove up Cleeve HIll today to indulge in a little New Year Sunday lunch and I was not disappointed. The pork loin as pefectly cooked, so tender and tasty and the roast veggies (parsnip and potatoes) were so crispy... The view from the restaurant is lovely, even on such a damp and dreary day... Finally all the staff were... More 

Helpful?
Thank Chris_Shadforth
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thanks for the review, I am glad you had a good day with us. Simon More 

England
Level Contributor
208 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 359 helpful votes
2 of 5 bubbles Reviewed 15 January 2017 via mobile

Eaten here several times in the past, but was disappointed on my last visit. The whole restaurant has a very 'worn' feel to it. Most tables had chips in the wood and were shabby. On this occasion- despite booking, our table was not set out ready for us - no wine glasses and missing cutlery. Children were running around at... More 

Helpful?
Thank lindale
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thank you for your review, as I spoke to you and discussed, we are aware that the décor is tired and in need of an upgrade, I am glad you enjoyed the food and that my team treated you well, I am sorry this didn't make up for the chipped tables. More 

Colchester, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 2 January 2017

10 of us booked in for New Year's Eve dinner with music. 5 courses which was below standard. Meal was ruined by grown adults continuously blowing party trumpets while people were trying to eat their meal. There is a time and place and feel they should not have been on the tables. Given just before the new year would have... More 

Helpful?
2 Thank wilberdeb
Simon J, General Manager at Rising Sun Hotel, responded to this review

Sorry you didn't want to join in the jovial atmosphere in the restaurant, there were a number of tables that did seem to be having a competition as to who could make the most noise!! Sorry you didn't feel you could bring any of your concerns to me on the evening, as it was myself that checked your table after... More 

Level Contributor
37 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 27 December 2016 via mobile

With a menu this size you know that there a lot of frozen deep fried food on it . I had the sirloin which was ok pepper sauce was ok . You get what you you pay for and was ok

Helpful?
Thank Richard L
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thanks for the feedback, we do have 5 or 6 fried items on our menu, however there is still plenty of choice if you do not fancy these. Thanks for the feedback Simon More 

Gloucestershire, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 26 December 2016

Booked well ahead for 7 in family and 2 dogs. Organiser on phone very helpful. When we arrived, Manager had not consulted his notes and put us in restaurant - no dogs allowed. After 2 unpleasant discussions we were given a table in bar which should have seated only 4 people. Told there was no alternative so we squashed in!... More 

Helpful?
3 Thank _cjlillington
Simon J, General Manager at Rising Sun Hotel, responded to this review

I am sorry to here this, I believe I have already contacted the party organiser regarding these points. Simon More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Bar, British, Pub
Meals
Breakfast, Dinner, Brunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Serves Alcohol, Full Bar, Validated Parking, Free Wifi
Good for
Cheap Eats, View, Bar Scene, Kids, Child-friendly, Special Occasion Dining, Groups
Location and Contact Information
  • Address: Cleeve Hill, Cleeve Hill, Cheltenham GL52 3PX, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cotswolds  >  Cheltenham  >  Cleeve Hill
  • Phone Number: +44 1242 676281

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Rising Sun Hotel and other visitors
1 question
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Aberdare, United Kingdom

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?