It was a busy Sat night with only two staff waiting tables.
I really wanted to like this place as it had a great vibe with friendly staff, a terrific cocktail list and a menu where there were quite a few dishes including desserts I...wanted to try.
There were initial issues trying to get served as the waitress kept going to tables to take orders that had been seated after us.
We had to eventually call her over. Ordered 3 dishes in total plus drinks.
Took quite a while for anything to come out.
Only 2 plates arrived which sent off alarm bells but we thought we’d give her the benefit of the doubt as it had only been a small order.
Shallot pancakes were heavy and doughy but the soft shell crab burger was very tasty, albeit small.
After waiting a while more we then enquired as to how much longer it would be until the second main was ready. She went away to check and then came back and apologised explaining she had indeed forgotten to put the order through.
More waiting and reassurance it would’t be much longer.
By now I’d well and truly eaten my food as it would’ve been completely cold otherwise.
Eventually got fed up and asked for take away.
Still more waiting and I went in to pay.
When asked how it all was, I explained we were still waiting for one of the dishes to come out. The other waiter was incredulous and thought I was kidding.
Found out then that much to the kitchen’s dismay, they hadn’t even been told it was an urgent order due to the stuff up.
Even more waiting and we then tried to cancel but at that stage it was apparently close to being plated up.
The meal was finally ready 1.5hrs after we arrived.
Mistakes do happen but when they do, you have to own them and try to make amends, not attempt to cover them up and pretend nothing has happened.
By not telling the kitchen she had stuffed up, our waitress single handedly destroyed our dining experience, lost the restaurant at least an extra $50 in food and drinks, and trashed its reputation, as not only will we never return but we will share our negative experience with friends and colleagues, which will in turn cost them further business into the future.More