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Carluccio's - Richmond

31-35 Kew Road, Richmond TW9 2NQ, England
+44 20 8940 5037
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Overview
  • Excellent23%
  • Very good34%
  • Average21%
  • Poor15%
  • Terrible7%
Travellers talk about
“bruschetta” (8 reviews)
“eggs benedict” (3 reviews)
Closed Now
All hours
CUISINES
Italian, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
31-35 Kew Road, Richmond TW9 2NQ, England
All Details
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Reviews (301)
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1 - 10 of 294 reviews

Reviewed 5 days ago via mobile

Having been disappointed by the fatty pancetta in my spaghetti carbonara last year it was a relief to find it back to normal this year. Attentive staff and out in great of time for matinee at the Orange Tree.

Thank metrsa2017
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 4 days ago

Ciao Metrsa2017, Thank you for reviewing your recent visit. Im thrilled to here you enjoyed your experience with us and I hope you enjoyed the show. We hope to see you again soon, Kind Regards Jamie

Reviewed 3 weeks ago

You generally know what you are going to get at Carluccio's and the food was up to its normal standard. The pasta was well cooked and the chicken Milanese excellent, as always. It is perhaps a bit odd that the Salumi board doesn't come with...More

Thank Thefurz
Jamie H, Manager at Carluccio's - Richmond, responded to this reviewResponded 2 weeks ago

Hi Thank you very much for taking a time to leave a feedback. I really appreciate that you point out service issues which you notice on your recent visit. I can make you sure that my staff will be re-train to provide excellent service especially...More

Reviewed 4 weeks ago via mobile

Several issues with the food and service. I ordered the crab macaroni, which was starter, as a main (they said they'd just give me a double portion - fine). This supposedly came with a rich cheese sauce. I don't know if they ran out of...More

Thank Ben C
Reviewed 4 weeks ago

Our office is nearby and this has become a firm favourite lunchtimes for the team. The Beetroot & Goat's Cheese is really tasty with a good amount of cheese which can sometimes be lacking in similar restaurant chains. Reasonably priced for the area at just...More

Thank David E
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 3 weeks ago

Hi David, Thank you for taking the time to write your review. Its great to hear about your recent visit and I will pass on your kind words to the rest of the team. We hope to see you again soon, Ciao Jamie

Reviewed 4 weeks ago via mobile

We had a delicious Saturday brunch here with fast and friendly service. Fresh and delicious food with good choice (but not too much) on the menu. Just across the street from the Richmond Station so also very convenient.

Thank Janet B
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 3 weeks ago

Hey Janet, Thank you for taking the time to write a review on your recent visit. I was thrilled to here you enjoyed your weekend brunch and hopefully we will see you again next week. KR Jamie

Reviewed 29 August 2017

We visited the restaurant on Wednesday evening about 5pm. The staff were friendly and welcoming without being pushy. The food came quickly and was very tasty. It was not too busy. We would be very happy to go back.

Thank TWIYOYSTER
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 6 September 2017

Hi Twioyster, Thank you for the great review. I have passed on your compliments to the staff working last Wednesday and we hope to see you soon. Kind Regards Jamie

Reviewed 18 August 2017

Ate at Carluccios in Richmond on 17/8/17. We had booked in advance - it's easy to get to and not too expensive for a friend who wanted to treat us. Staff v friendly as always, but range of the menu and quality of food really...More

Thank 10Bakerman
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 22 August 2017

Hi 10 Bakerman, I would like to apologise for your disappoint with regards to the veal and fregola main courses not being available last Thursday evening. I can definitely appreciate the annoyance of the email bombardment and for the dishes not to be available is...More

Reviewed 29 July 2017

New ownership has turned what used to be a reliably enjoyable restaurant into a place to be avoided. For example: spagetti vongolle swimming in grease, tiny, pin-head sized clams, seafood pasta ruined by overpowering chile sauce, linguine bolognese bland stodge. What used to be a...More

Thank Colum F
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 4 August 2017

Hi Colum, Can I again thank you for taking the time to write a review regarding your recent visit. I have tried to contact you via email regarding the same evening but I am not sure if you have received this? I would love the...More

Reviewed 19 July 2017

We had the sharing platter and it was lovely. The service provided was excellent. For what we had it was a good price.

Thank Ann643
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 22 July 2017

Hi Ann, So pleased to hear you enjoyed your sharing platter and the service was up to scratch. Pop in and see us again on the evening of the 27th as we have an outside Aperol bar 5-9pm. See you soon, Jamie

Reviewed 11 July 2017

Called in on the off chance before heading for Twickenham Stadium. Chains can sometimes be hit or miss (as with these reviews). It was extremely busy - but we were found a table and ordered without delay. We had the Ragu Linguine and the Mushroom...More

Thank SCC69
Jamie H, General Manager at Carluccio's - Richmond, responded to this reviewResponded 12 July 2017

Hello, Thank you for taking the time to review your recent visit. I will pass on your kind comments to the team who were working over the weekend. We all hope you enjoyed the U2 concert and hope to see you again soon. kind Regards...More

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Nearby Attractions
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Kids, Child-friendly
Open Hours
Sunday
9:00 am - 10:30 pm
Monday
8:00 am - 11:00 pm
Tuesday
8:00 am - 11:00 pm
Wednesday
8:00 am - 11:00 pm
Thursday
8:00 am - 11:00 pm
Friday
8:00 am - 11:00 pm
Saturday
9:00 am - 11:00 pm
Location and Contact Information
  • Address: 31-35 Kew Road, Richmond TW9 2NQ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Richmond
  • Phone Number: +44 20 8940 5037
  • E-mail
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