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The Shaftesbury

$$ - $$$
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121-123 Kew Road, Richmond TW9 2PN, England
+44 20 8291 8640
Website
Today
11:00 - 23:00
Closed now
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Hours:
Sun 12:00 - 23:00
Mon - Thu 11:00 - 23:00
Fri - Sat 11:00 - 00:00
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80 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Level Contributor
13 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 12 April 2017 via mobile

Good steaks/meat and good attentive service if a little bit light on experience. They make up for it in demeanour and effort. Definitely one for good pub food and a few beers.

Helpful?
Thank Graham F
Egle B, General Manager at The Shaftesbury, responded to this review

Dear Graham, Thank you very much for your fine review. I'm happy you liked our steaks as we pride ourselves in the quality of our meat. I much appreciate your comments about team's experience. We did have a few new team members that were still training who should be caught up now. However, I will pick it up with the... More 

Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 11 April 2017 via mobile

Found this pub to eat lunch on TripAdvisor. Although in the affluent area of Richmond this place offers reasonable prices. The menu is not to extensive but I like that. They were long bringing out drinks to our table but waived the charge for these as a good will gesture so fair play. Good way quite generous portions and lovely... More 

Helpful?
Thank carpd2016
Egle B, General Manager at The Shaftesbury, responded to this review

Dear carpd2016, Thank you very much for your great review. I'm pleased you enjoyed your lunch at the Shaftesbury and please accept my apologies for the wait on your drinks. I'm happy we rectified it on the day. I hope to see you again sometime soon! More 

Level Contributor
45 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
Reviewed 2 April 2017 via mobile

Really cosy place for a Sunday lunch, classy, friendly and pretty good quality. They have blankets, hot water bottles and cushions if want to sit outside when it's a little nippy. Good selection of roasts, but best thing is the service, relaxed and friendly. Would recommend.

Helpful?
Thank Aledpugh
Egle B, General Manager at The Shaftesbury, responded to this review

Dear Aledpugh, Thank you very much for your lovely review. I'm really happy you think we're doing a good job and would recommend us. I look forward to seeing you again sometime soon! More 

London, United Kingdom
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 31 March 2017

My son took me to the Shaftsbury for lunch on Mother's Day. The menu on offer was varied and tempting. He had a large steak with salad and chips and I had a spinach and cheese tart with salad. Both were excellent. The friendly and efficient staff served us quickly and very good-naturedly despite the pub being extremely busy. It... More 

Helpful?
Thank Katherine A
Egle B, General Manager at The Shaftesbury, responded to this review

Dear Katherine, Thank you very much for your kind review. I'm thrilled you've enjoyed your mother's day lunch with us and were well looked after. I'll look forward to seeing you again! More 

Cambridge, United Kingdom
Level Contributor
36 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
Reviewed 29 January 2017

Great pre or post rugby venue. One of the best steaks that I have every had. Very high quality meat, cooked perfectly. Simple food that is done very well. Always a good lively atmosphere.

Helpful?
Thank drellis
Egle B, General Manager at The Shaftesbury, responded to this review

Dear drellis, Thank you very much for taking the time to write a review. I am delighted you enjoyed our steaks. We're extremely proud to be serving highest quality British beef steaks cooked in a real charcoal oven and love that it doesn't go unnoticed. We hope to see you again soon! More 

A TripAdvisor Member
Reviewed 29 December 2016 via mobile

After a great afternoon watching a close game between harlequins and Gloucester we travelled a short distance to this Young's pub in Richmond. There was a good selection of beers and my favourite Aspall's cider. We sat down to eat from a limited menu but the steaks and burgers were cooked to perfection. The fish and chips looked more like... More 

Helpful?
Thank A TripAdvisor Member
Egle B, General Manager at The Shaftesbury, responded to this review

Dear TripAdvisor member, Thank you very much for your kind review. I am pleased you enjoyed your lunch and I'm glad we serve your favourite drink! We pride ourselves in being the first choice when it comes to lunch pre or after rugby, so to hear that your needs were met makes me very happy! I look forward to seeing... More 

Level Contributor
10 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 2 December 2016

The review was long coming as i have been here many times but haven't sat down for a proper long meal. We cam here for a Sunday Roast which i have to say was outstanding, meet was cooked really well with pink in the middle. vegetables well cooked and home made Yorkshire pudding. Also had Duck Pate which was a... More 

Helpful?
1 Thank Nikita V
Egle B, General Manager at The Shaftesbury, responded to this review

Dear Nikita V, Thank you very much for your kind review. I am thrilled you've enjoyed your lunch on Sunday and that we got the atmosphere right. I am also very pleased to hear you will be back! Look forward to seeing you next time. More 

Tiverton, United Kingdom
Level Contributor
74 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
Reviewed 15 November 2016 via mobile

At lunch times the Shaftesbury Arms is usually relatively quiet with plenty of seating, excellent service and above average typical gastro pub food. There is a decent selection of draught beers, reasonable wines and a wide selection of spirits. The pub is spotlessly clean, well furnished and has a relaxing atmosphere. There is a small terraced garden at the rear... More 

Helpful?
1 Thank HCSACT
Egle B, General Manager at The Shaftesbury, responded to this review

Dear HCSACT, Thank you for your kind review. We're delighted that you enjoy The Shaftesbury and what we do. Hope to see you again soon whether for a working lunch, a drink or an evening meal. More 

UK
Level Contributor
79 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 71 helpful votes
Reviewed 31 October 2016

This is just what you want after a hard days work. A perfectly cooked steak (or cheeseburger if you're slumming) and a great wine list. The service is friendly, the atmosphere is subtly sophisticated without being pretentious, and it is very comfortable. Go for the huge velvet coach at the front if you can get it, and settle in for... More 

Helpful?
2 Thank MauiAgainPleaseUk
Egle B, General Manager at The Shaftesbury, responded to this review

Dear MauiAgainPleaseUk, Thank you for taking the time to write a review. I am pleased that we were able to tick all your boxes and that you visit us on a regular basis. Looking forward to seeing you again soon. More 

Level Contributor
24 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
Reviewed 11 October 2016 via mobile

We celebrated a family Birthday with joy thanks to the hospitable and kind service of the establishment. The food was also good, esp the stakes. Some of the deep fried foods were cooked in less than fresh oil, otherwise close to 5 / 5.

Helpful?
1 Thank Adam P
Ray B, Manager at The Shaftesbury, responded to this review

Dear Adam P, Thank you for taking the time to review us. We are thrilled that you enjoyed the hospitality and service with us and are happy you liked our food also! Also we will have a word with the kitchen team to about the oil. Looking forward to welcoming you back in the near future. More 

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
USD 13 - USD 91
Cuisine
Pub
Meals
Lunch, Dinner
Restaurant features
Outdoor Seating, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Reservations, Seating, Waitstaff
Good for
Groups, Bar Scene, Child-friendly
Open Hours
Sunday
12:00 - 23:00
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 00:00
Saturday
11:00 - 00:00
Location and Contact Information
  • Address: 121-123 Kew Road, Richmond TW9 2PN, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Richmond
  • Phone Number: +44 20 8291 8640
Description
It is our pleasure to welcome to you to the best kept secret in Richmond. Influenced by the best of British,from our history and culture to sporting and country pursuits. We take pride in using the finest quality food, drink and service to deliver our distinctive connection between old and new. With our secret garden an oasis of calm & our staff eager and friendly to serve, you deserve to be here with us Our motto is Love, Serve. This motto - Love, Serve - is in fact the family motto of the 1st Earl of Shaftesbury c.1672. Form as they say is temporary - class is permanent.

Questions & Answers

Questions? Get answers from The Shaftesbury staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?