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The Arnold Machin

$
Indian, Pub, Bar, British
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37 Ironmarket, Newcastle-under-Lyme ST5 1PB, England
+44 1782 557840
Website
Today
08:00 - 00:00
Open now
All hours
Hours:
Sun - Thu 08:00 - 00:00
Fri - Sat 08:00 - 00:30
More Info
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102 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 102: English reviews
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 1 week ago via mobile

Went in here with another 4 of us.We all had food no complaints really but went in again on the Friday and bar was really understaffed.Had to leave as no chance of getting served

Helpful?
Thank Paul B
Arnold M, Manager at The Arnold Machin, responded to this review

We are sorry that you had to leave us on Friday night but you will be glad to know that we have recently taken on new staff so that the next time you come in you will receive BETTER service that when you came for your meals before Friday. Thank you for your review and hope to see you again... More 

1 review
1 of 5 bubbles Reviewed 3 weeks ago via mobile

Terrible, had a vegetarian burger and chips last weekend and the the meal was cold. Made me feel very ill. I have not felt okay all week. Don't order food.

Helpful?
Thank Sharon W
Arnold M, Manager at The Arnold Machin, responded to this review

If you could contact the pub immediately we would like discuss the situation further with you. This is totally unacceptable and it will be investigated if you could provide us with more imformation when you are feeling better More 

Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 weeks ago via mobile

What a different experience from Hanley. Friendly attentive staff, food that actually contains all of the ingriedients listed on the menu, clean tables and cleaning tables when somebody has left. A good pub meal, its just a shame that the Wetherspoons name is let down by some

Helpful?
Thank Daniel P
Arnold M, Manager at The Arnold Machin, responded to this review

We are glad to hear that you had a pleasant visit to our pub yesterday. We hope that we shall see you more in the future More 

Stoke-on-Trent, United Kingdom
Level Contributor
95 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
2 of 5 bubbles Reviewed 30 October 2016

Usually visit here whenever we are in Castle. Went on a Saturday lunchtime and straight away could see that it was very under staffed. We had the most unprofessional service when getting served at the bar by the girl with the dyed pink hair, very rude and serving more than one customer at the same time (due to lack of... More 

Helpful?
Thank coldbeerplease
Arnold M, Manager at The Arnold Machin, responded to this review

We apologize for the service. We are curently recruiting for new staff and to train them to appropriate standrads, as shown by Olivia. We train our staff to be as efficient when serving customers but stress that your happiness is also as important and this is something that slipped in the occasion. We would very much appreciate if you could... More 

Oxford, United Kingdom
Level Contributor
53 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 28 October 2016 via mobile

Visited on a steady Thursday lunch. Wasn't busy, wasn't quiet, enough staff on for the number of customers. Dirty tables and no check back. Burnt onion rings and dry chicken in a wrap. As they say "pays your money, makes your choice"!

Helpful?
Thank FoodPro75
Arnold M, Manager at The Arnold Machin, responded to this review

I apologize that the service you received was not to your standard. Managers are always there to try and resolve any issues that occur during customers visits and it is unfortunate that this wasnt the case. Please feel free to contact the pub directly so that we can discuss further what happened during your visit in further detail More 

Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 October 2016 via mobile

Met in here for a catch up with a friend. It was Thursday curry club so guess what! Having never eaten in here before I have to say it was great for the money . Decent standard of food and nice friendly staff. Will be visiting again soon.

Helpful?
Thank Steven H
Arnold M, Manager at The Arnold Machin, responded to this review

We are glad to hear that you had an excellent experince and we hope that we will see you again soon More 

Staffordshire, United Kingdom
1 review
1 of 5 bubbles Reviewed 10 October 2016 via mobile

Served cold food so returned to the bar to be replaced. No apology from staff; obviously used to it. Only to be returned cold again. For the duration of the visit, tables all around dirty; food plates and glasses not collected for over an hour. Untidy is a understatement. Smokers in and out from the lower seating area doors so... More 

Helpful?
Thank Mrs L
Arnold M, Manager at The Arnold Machin, responded to this review

We are sorry to hear about your visit recently. We aim to resolve any such issues at the time and it is unfortunate that this was not the case. If you would contact the pub management directly, we would like to discuss in further detail what happened on the day and resolve the matters raised. More 

Norwich, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 October 2016

I have been in the pub on a few occasions when visiting friends in the area and house hunting and the foods always good and the service is top draw Bravo

Helpful?
Thank Andrew D
Arnold M, Manager at The Arnold Machin, responded to this review

We are glad to hear that you enjoy visit our pub and that experience has been that top notch. we hope to hear and see you again soon (good luck with the house hunting) More 

Staffordshire, United Kingdom
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 27 September 2016 via mobile

Usually good food served, well known in this pub for bar staff serving customers out of turn they need a talking to by the shift managers can be very annoying!!! Good location great drop in place after shopping.

Helpful?
Thank pam22281
Arnold M, Manager at The Arnold Machin, responded to this review

Thank you for you review. We train our staff to acknowledge any customer who comes to the bar whether it is for meals or just a drink and to serve everyone in turn; unfortunately this becomes quite difficult during the busier periods. We are retraining staff so that this situation can be avoided in the future, however if you would... More 

Alsager, United Kingdom
Level Contributor
365 reviews
184 restaurant reviews
common_n_restaurant_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed 24 September 2016

We visited on a Thursday evening for a burger and pint. The town centre generally seemed really quiet but Spoons had a few people in, whilst having enough room for a group of 11 to get seats together. We had burger and a pint for £7.25 and the burger was good - not the greatest ever but it was decent... More 

Helpful?
Thank GAlsager
Arnold M, Manager at The Arnold Machin, responded to this review

Thank you for your review. As a team, we serve the best quality of beers on draft and it is unfortunate that this was not all the case on your visit; however feel free to join us for out Real Ale festival between the 12th - 23rd October where we will have a bigger variety and quality of beers. We... More 

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
USD 15
Cuisine
Indian, Pub, Bar, British
Meals
Lunch, Dinner, Breakfast, Brunch, Drinks
Restaurant features
Outdoor Seating, Seating, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Mastercard, Accepts Visa, Free Wifi, Waitstaff
Good for
Child-friendly, Cheap Eats, Groups
Open Hours
Sunday
08:00 - 00:00
Monday
08:00 - 00:00
Tuesday
08:00 - 00:00
Wednesday
08:00 - 00:00
Thursday
08:00 - 00:00
Friday
08:00 - 00:30
Saturday
08:00 - 00:30
Location and Contact Information
  • Address: 37 Ironmarket, Newcastle-under-Lyme ST5 1PB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Staffordshire  >  Newcastle-under-Lyme
  • Phone Number: +44 1782 557840

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Arnold Machin and other visitors
1 question
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Questions? Get answers from The Arnold Machin staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?