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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Swiss, Cafe
Special Diets
Vegetarian Friendly
Meals
Lunch, Brunch, Breakfast
View all details
meals, features
Reviews (133)
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63 results
Traveller rating
19
26
8
7
3
Traveller type
Time of year
LanguageEnglish
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Traveller rating
19
26
8
7
3
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Reviewed 23 June 2019

Heini is very easy to find - right across from the train station. The baked goods are beautifully presented and enticing. Their croissants are light and buttery. They have both indoor seating, including three stools at the counter, and outdoor tables and chairs. The staff...is friendly. We would return.More

Date of visit: June 2019
Helpful?
Reviewed 16 April 2019

Excellent table service, coffee and cakes. Right in the middle of Lucerne opposite the bus and rail stations.

Date of visit: April 2019
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Reviewed 10 June 2018 via mobile

Wanted to ask to refill a cup of water but they refused and it's just a cup of water which doesn't cost them anything at all We are traveller and is normal to bring along water bottle with you as the weather is hot and...we are warned by the front counter not to drink the water, what a terrible attitudeMore

Date of visit: June 2018
Helpful?1  
Reviewed 1 February 2018

a must when visiting Lucern Switzerland. Konditorei & Cafe Heini is a part of Lucerns History and has been serving the best quality of food and beverages . It feels like home when sitting in one of many locations .A place for gatherings to enjoy...a good cup of tea or coffee. I highly recommend the daily made fresh pastry and bread . Endless variety of tasty meals....And lets not forget the healthy fresh squeezed juice that keeps you smiling while being served by a team of experts. Always a place were i visit when in Switzerland. Even started to order online when out of town.More

Date of visit: October 2017
Helpful?1  
Reviewed 21 January 2018

We wanted a quick coffee and slice of cake after wandering around the Old Town area and on our way back, we found here. And what a great find. Both of our cakes were great and coffee was very nice too. One tip. If you...know that there are seats, get your cake first and take it to the table. A lady will then come to take your drinks order. Great little find.More

Date of visit: January 2018
Helpful?1  
Reviewed 14 October 2017 via mobile

This review is only about the best black forest cake I have ever tasted. It is not about anything else at Heini. I first ate the Heini Black Forest cake 20 years ago and ever since then I try to drop in at least once...whenever I'm in Lucerne. Today I had afternoon tea there and it's just as good as ever!More

Date of visit: October 2017
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Reviewed 28 August 2017

My wife and I were looking for a quick breakfast bite and came across this small bakery/restaurant across from the main train station in Luzern. I ordered a cappuccino (5.20 CHF) and a mozzarella focaccia (4.95). My wife had a pastry as I recall. They...spoke English and the two ladies who served us (pay separately for pastry and coffee) were friendly and efficient. We were pleased but not overwhelmed by the taste and flavors of our limited breakfast.More

Date of visit: August 2017
Helpful?1  
Reviewed 23 August 2017 via mobile

I had breakfast there before taking train to Engelberg. It is very closed to Luzern train station. Do not expect very professional service but they are nice too. Croissant is great and hot chocolate is not heavy sweet. Price is very affordable in Switzerland. I...bought 2 more Croissant to take away. Love it.More

Date of visit: August 2017
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Reviewed 3 June 2017

This place could have been quite nice, Very well located, nicely decorated BUT Toilet was in a dreadful state! And You don't sell two more drinks for sfr 24 if you are about to close.....

Date of visit: May 2017
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Reviewed 22 January 2017 via mobile

This is a place where locals eat. We were tourists and the servers were a little impatient with us taking a long time deciding what to order. Food came fast and was delicious. It's a good experience to watch and observe the locals. We picked...up some pastries from the bakery on our way out. Overall our experience was ok, price was ok and food was fine.More

Date of visit: November 2016
Helpful?
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Frequently Asked Questions about Konditorei & Cafe Heini

  • Yes, Konditorei & Cafe Heini offers takeaway services.

  • Yes, Konditorei & Cafe Heini offers delivery services.

  • Konditorei & Cafe Heini is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 4
    • Service: 3.5
    • Value: 3.5
    • Atmosphere: 3.5