When we arrived we were scared by the size of the lines, with staff in the street organizing the queue but everything moved very quickly from there. Service was very fast and not very personalized, but they were very attentive to my nut allergy. The...sandwich itself was tasty although not the best panini we had in Florence. The speed wth which they are making everything meant it was not assembled very well and pieces kept falling. For the price you pay you get a huge panini though and you can also get cold drinks there.More