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Giraffe - Basingstoke

Lower Ground Festival Place | Festival Place Shopping Centre, Basingstoke RG21 7BB, England
+44 1256 475770
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Overview
  • Excellent19%
  • Very good27%
  • Average21%
  • Poor16%
  • Terrible17%
Travellers talk about
“duck stir fry” (5 reviews)
“pancakes” (3 reviews)
Open Now
10:00 am - 11:00 pmAll hours
CUISINES
International, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Lower Ground Festival Place | Festival Place Shopping Centre, Basingstoke RG21 7BB, England
All Details
Write a ReviewReviews (295)
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1 - 10 of 293 reviews

Reviewed 5 days ago

How can a burger restaurant run out of burgers?! And now it's self-service. Not what we expected from a restaurant we have frequented numerous time for years in Basingstoke. Who decides these changes are for the best?! If I want to stand at a counter...More

Thank Gregg K
GiraffeConcept, Manager at Giraffe - Basingstoke, responded to this reviewResponded 3 days ago

Thank you for taking the time to review our Basingstoke restaurant. Please accept our sincerest apologies, we are currently trialling a few new ideas and have had some initial teething problems. We do hope to see you again soon.

Reviewed 6 days ago via mobile

We used to love going to Giraffe - not anymore. Menu has been slashed, so not burritos or any Mexican food and they've removed the best dish - duck stir fry. Burgers are dry and cooked to death and are served with half portions of...More

Thank Chris C
GiraffeConcept, Manager at Giraffe - Basingstoke, responded to this reviewResponded 3 days ago

Thank you for taking the time to review our Basingstoke restaurant. Please accept our sincerest apologies, we are currently trialling a few new ideas and have had some initial teething problems. We do hope to see you again soon.

Reviewed 1 week ago via mobile

We would eat/drink in giraffe a lot but were shocked to experience the recent changes in this restaurant. No table service anymore??!.....when we go out for a meal we don’t want to have to que for ages to order food and drinks!! When we have...More

Thank Forrest8
GiraffeConcept, Manager at Giraffe - Basingstoke, responded to this reviewResponded 3 days ago

Thank you for taking the time to review our Basingstoke restaurant. Please accept our sincerest apologies, we are currently trialling a few new ideas and have had some initial teething problems. We do hope to see you again soon.

Reviewed 1 week ago via mobile

I came in with my daughter as we do every half term and school holiday. Giraffe has always been a favourite with us. We were looking forward to some pancakes and a yummy smoothie each. I was totally shocked to be told that I had...More

Thank Lmjc16
GiraffeConcept, Manager at Giraffe - Basingstoke, responded to this reviewResponded 3 days ago

Thank you for taking the time to review our Basingstoke restaurant. Please accept our sincerest apologies, we are currently trialling a few new ideas and have had some initial teething problems. We do hope to see you again soon.

Reviewed 2 weeks ago via mobile

Pre theatre meal so thought we would give it a try, if we had had more time we would have walked out! First waitress on entering said they had no burgers left. Having read the menu before visiting we wanted tapas so that wasn’t a...More

Thank GS2401
GiraffeConcept, Manager at Giraffe - Basingstoke, responded to this reviewResponded 3 days ago

Thank you for taking the time to review our Basingstoke restaurant. Please accept our sincerest apologies, we are currently trialling a few new ideas and have had some initial teething problems. We do hope to see you again soon.

Reviewed 2 weeks ago via mobile

Visited this children’s Nursery. Sorry meant restaurant in January. Again stay away from the front door as it’s always opening and closing with a fresh ice cold January breeze in your face. It’s a Nursary straight off the bat. All you can hear is kids...More

Thank Dannyp9489
Reviewed 3 weeks ago via mobile

Gave this place a second chance. And more disappointed than last time. Literally every item we tried to order... "Sorry we ran out"... Cmon people... Why are you not prepared for Saturday... No nachos, no chocolate for churros, no banana split waffles... Took over an...More

Thank samsoniks
Reviewed 3 weeks ago via mobile

Priding itself on quality foods from around the globe, I’m sure some of the originators of the dishes would not be happy. Presentation, quality and service were poor. Meals cold and then they have the cheek to apply a 10% service charge as standard. This...More

Thank JABBA122
Reviewed 3 weeks ago

Food & service is average, typical franchise restaurant, they also make the mistake of charging a 10% gratuity for very average service, so that is cheating . Drinks are very expensive, so one drink could cost as much as one meal.......wil I go again....? I...More

Thank Gerard N
Reviewed 3 weeks ago

I had a Tapas selection : prawn Saganaki, chicken Yaki gyozas & my fav. potatas bravas. All well tasty, hot, freshly cooked; yum yum; what more can I say. Well worth a visit; oh yeah I had gelato 4 afters, wowie; so much better than...More

Thank Retep20152015
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Nearby Attractions
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
USD 70
Meals
Lunch, Dinner, Brunch, Breakfast, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Child-friendly, Kids
Open Hours
Sunday
9:00 am - 10:00 pm
Monday
10:00 am - 11:00 pm
Tuesday
10:00 am - 11:00 pm
Wednesday
10:00 am - 11:00 pm
Thursday
10:00 am - 11:00 pm
Friday
10:00 am - 11:00 pm
Saturday
9:00 am - 11:00 pm
Location and Contact Information
  • Address: Lower Ground Festival Place | Festival Place Shopping Centre, Basingstoke RG21 7BB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Basingstoke
  • Phone Number: +44 1256 475770
  • E-mail
Description
Freshly cooked food for everyone served to the sound of great music - guaranteed to make you feel good!
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