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Our favourite patisserie in stratford.
Weeks holiday & three visits. Can’t fault any of the three visits.
Always a good selection to chose from & always a plateful, no matter if it’s breakfast, lunch or afternoon tea there’s something for everyone.
Unfortunately we can't say we will go back again. We went on a weekday and the place was full of people, which is fine becaus either is normally a good sign. We walked it and had to look for a member of staff to ask...if we can seat anywhere. We were pointed to a table by the door but declined. The next option was go upstairs. The rooms upstairs was dated and not for those heavy footed ppl. We sat at a table which was jammed in the corner and each time someone walk past, we felt like the floor was swallowing us nd the cup and saucer was rattling because the floor was moving that bad. Food: went for a cream tea and cheesecake. The cheesecake was OK but the scones were not. It was very crumbly and ivould taste the irony taste (the taste when you put too much baking powder). I did not like the taste l. The table behind us was felling the same. They even said they will not come again.More
Lovely food, good service however made to feel very embarrassed. My father in law didn't drink his coffee so I asked for a cup only to be told I had to buy a drink. I had already brought a cold drink, mother and father in...law both had cream teas, husband had latte and sandwich, i didnt have food because it was to early for me. I only wanted to finish the pot of coffee off rather than waste it. All staff had been very pleasant however it was a tall bald man in his late 60's who I assumed was the manager who told me I had to buy another drink. Never felt so embarrassed in my life. I didnt argue the point as I wanted to spare my in laws further embarrassment. The man's attitude upset them both. Would have rated this trip a five however due to managers attitude I have given it a fourMore
On Monday my mother, 15 month old daughter and msyelf arrived at hobsons to have lunch. On arrival we stood at the door, with no welcome. So I addressed the grey haired man who appeared to be the manager and asked for a table with...a high chair. I received a blunt reply of ‘we don’t do high chairs’ and he walked off. Taken aback, on his return I said that’s ok then we will have a table for 3 as my daughter will be fine sitting on a chair. He then very rudely pointed to a table for us to sit at. Straight away we felt quite unwelcome with my daughter. I questioned whether we should stay but it was my daughters lunch time so I went to the counter to order our food. I was served by a very blunt, not very pleasant woman. She was keen to take my payment and offer no manners at all. I returned to my table for my mom to tell me the manager kept looking at my daughter when she was making noise. However I thought maybe we were over thinking this but after reading previous reviews it was very clear children are NOT welcome in this cafe. A few minutes later I returned to the counter to purchase a further drink where I witnessed the worst customer service I have ever seen. A lady (customer) in front of me asked the waitress for something and she was extremely rude and blunt towards her. The lady then passed on the messsge to another member of staff that the waitress behind the counter was very rude. As the lady went to sit down the staff behind the counter and kitchen staff very loudly started mocking the lady and laughing about her complaint. Saying things such as ‘ I couldn’t care less if she thinks I’m rude. Ooo I’m so rude I will loose sleep tonight’ other staff members began to join in and were laughing and mocking the lady. I was totally shocked and returned to my table. I couldn’t believe how rude the staff had been. So as the manager walked past me I said - excuse me, I just wanted to let you know I’ve just witnessed extremely shocking customer service and attitudes from your staff. In which he shrugged at me and said ‘well I wasn’t there what do you want me to do’ and walked off. I was in utter shock with the whole experience and requested a refund so we could leave. We received no apology and the lady and her table also requested a refund. As we were leaving we did hear the manager approach his staff and shout at them to stop. It was all just so unprofessional.
Hobsons is NOT a welcoming place, they clearly do not want families with children in their cafe. They may as well hang a sign on the door saying ‘no children’ The manager and his staff are extremely rude and have zero customer service skills. There are plenty of lovely, welcoming places to visit in Stratford. The following day we visited another tearoom called Hufkins and couldn’t fault their staff at all. They were welcoming, very helpful and considerate towards my daughter. We were served by a young man who couldn’t help us enough.
Hobsons may have nice food, but I think customer service plays a huge part in the hospitality business and this place doesn’t even know the meaning of it.More
On arrival we were greeted by a polite gentleman and asked if we wanted a table for two. We asked for takeaway and he kindly directed us to the counter. The staff at the counter were friendly, asking if we wanted drinks or take away....The toilets are clean and above all the food is excellent! We recommend the giant scones! We've been here many times before and as ever it's a wonderful experience.More
I am so disappointed to write this review. We have been to this establishment a few times over the years (pre-children!) and returned today expecting a lovely time with our daughters.
I should've been suspicious when the waitress came over and very apologetically asked if...my 2 year old could stop touching the little sachets of sugar...she said her boss was "angry about it". I said no problem, sorry, you may as well take the sugar as we won't need it anyway. She apologised again and scurried off.
I went to the counter and placed our order, spending £27.50 on 3 slices of cake, and 4 drinks. I asked if I could have a coffee cup for my daughter's apple juice as the glasses are difficult for her to handle, being a toddler. I was taken aback by the girl on the till as she was quite sharp and told me that they do not allow people to have extra cups. I thought this ridiculous so I took my test to my table and spoke to the manager. He reinforced this and told me that I couldn't have a cup. He then launched into a moan about his reasons behind this which seemed to be something to do with people ordering a pot of tea and then wanting lots of extra cups to share amongst several people.
I explained that I'd bought a drink for each member of our party and couldn't understand why we weren't allowed an alternative drinking vessel for our daughter's apple juice.
I found the manager extremely surly and unpleasant. Suffice to say, we won't be returning as the whole experience was spoilt. What a shame to be so petty with customers because of a few bad experiences in the past.More