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What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Relaxed Authentic Punjabi Dining
PRICE RANGE
USD 6 - USD 28
Special Diets
Vegetarian Friendly, Vegan Options, Halal, Gluten Free Options
Meals
Dinner
CUISINES
Pakistani, Indian, Asian, Balti
FEATURES
Seating, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Takeout, Reservations, Full Bar, Accepts Credit Cards, Table Service
Reviews (1,361)
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1,349 results
Traveller rating
1,100
142
47
25
35
Traveller type
Time of year
LanguageEnglish
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Traveller rating
1,100
142
47
25
35
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Reviewed yesterday

I emailed Luigikhans this complaint directly but received no acknowledgment. I have ordered from here previously and enjoyed a few visits to the restaurant on special occasions with my friends and family. My in laws have recently moved near to us so I recommended Luigikhan's...as a takeaway option when we went to see them in late Sep I ordered food at around 6.45pm via the Uber Eats app for around £65. The estimated arrival time was between 7.20 and 7.50pm. The food had not arrived by 8.30pm - I rang the restaurant at 8.50pm and was informed that the driver was on their way with the order to my mother in law's address By 9.40pm the order still hadn't arrived. I then called again and was informed that the order had been completed and delivered around 8.20pm I advised them that this couldn't possibly be the case. We had been in the entire evening, and my in laws have both a doorbell and a letterbox with knocker and live on one of the main roads in Gateshead. The person I spoke to then continued to argue with me and insist it had been delivered and suggested that maybe someone else answered the door (not possible as no one else lives there. It is a semi detached house, not a flat or a multi person building). They also suggested I had put the address in wrong - I had not. They then said they would send the driver around. I gave them my name and phone number. When I hung up the phone I noticed the order on the app had changed to complete. I then rang again at 10.20pm as nothing had happened and asked for an update. I was informed that the order had been delivered, the driver had taken a photo of the delivery and as far as they were concerned Luigi Khan's had completed their part of the order and my issue was with Uber Eats. I asked if I could be sent the photo and was told no. The person was very aggressive and rude on the phone and continually talked over me, insisting that the order had been delivered. What started out as a nice evening with me recommending a curry place we had frequented and enjoyed, ended with me being spoken down to and dismissed. Not to mention we did not get any food and of course I am now £65 out of pocket. The level of customer service was dreadful and the continually changing story (the food was on its way, then the food 'had been delivered ages ago' and then the driver was going to come round and then apparently the matter was closed) was frustrating and disappointing. Now what had been one of our 'go to' places for curry has been completely ruined. I still have not received the money back form UberEats and have now had try and issue a chargeback through my credit card supplier, causing further stress and work. I would avoid ordering a takeaway form Luigikhan unless you want to end up with no food and be called a liar on the phone.More

Date of visit: September 2021
Helpful?
Reviewed 4 weeks ago via mobile

We visited today as a family to celebrate a birthday, our waiter and the atmosphere was lovely but our night was completely spoilt when it came to the bill. We initially received a receipt which had the bill as £140+, this surprised us a little...as we weren’t expecting it to be this high - this prompted us to check the items on the receipt. We identified two extra items added, we mentioned this to the waiter who brought a second receipt, this receipt again was wrong (items we raised were removed but they added extra items instead), again we brought this to the staffs attention and this happened once more! In total, we had 4 receipts on the night. When discussing this with the man on the till; we found his attitude stank to be frank. It’s completely understandable for the bill to be wrong initially but it should be corrected after its first raised. I’m glad we checked the receipt on every occasion. When we mentioned this to the guy at the till, ahead of paying the actual amount (around £101) he said it’s our fault that we received so many receipts, supposedly we didn’t mention all the errors the first time round (we did, however every time we received the receipt they added extra items which then had to be removed). I even asked the guy to produce the first receipt again so I can show him how they were removing items we identified but then kept adding other items on it. He was unable/unwilling to produce them, saying that’s the whole reason they have itemised receipts so the customer can verify everything. Throughout the conversation he was unfairly shifting the blame on us and dismissing everything we were saying. What was most annoying was how late his apology was and it wasn’t sincere at all. I had a baby in the pram with me and even he woke up whilst all this was being said. Half the family had left by the time the fourth and final receipt was received due to the delay that was being caused. I mentioned that the inconvenience and upset that has been caused should warrant a gesture of goodwill, needless to say, we didn’t receive anything. A sincere apology stating that he doesn’t have the power to reduce our bill would have been better than nothing but based on the way our conversation went, clearly even that would have been too much to ask for...More

Date of visit: September 2021
Helpful?2  
Masood Mohammed, General Manager at Luigikhan's, responded to this reviewResponded 3 weeks ago

Thank you for your review - my apologies if our service standards slipped during your visit . I have investigated what happened and it was a genuine mistake made by the staff member who got two tables mixed up and ended putting the other tables...More

Reviewed 22 August 2021

Excellent meal. We were visiting family from London this weekend and the food was amazing and great service too!! Delicious authentic Punjabi food, compliments to the chef. Highly recommended.

Date of visit: August 2021
Helpful?
Masood Mohammed, General Manager at Luigikhan's, responded to this reviewResponded 22 August 2021

Thank you so much for your kind review - we are so glad you enjoyed our authentic Punjabi food and unique ambiance- hope to see you back here very soon

Reviewed 19 August 2021 via mobile

Family visit for birthday. Excellent food and great service. Great choice of menu. Was busy fir a Wednesday with locals so just goes to show how popular it is. All staff excellent. Large. Free Car park and close to city centre. Background music was also...great. Visiting locally from the curry capital of the NW but I have to say we were very impressed with the quality of the food here. Will definitely cost again at next visit to Newcastle.More

Date of visit: August 2021
Helpful?
Masood Mohammed, General Manager at Luigikhan's, responded to this reviewResponded 20 August 2021

Thank you for your great review - we are glad you chose to celebrate with us and look forward to be of service on your next visit.

Reviewed 17 August 2021

We had a vegetable balti with naan and it was very tasty. My husband had a karahi chicken which was a little bland and as it was not breast fillet I did not enjoy it. The chapatti was soft as was the naan . The...staff were all friendly and helpful. The food arrived quickly. The ambience and decor are perfect. Reasonably priced.More

Date of visit: August 2021
Helpful?
Masood Mohammed, General Manager at Luigikhan's, responded to this reviewResponded 20 August 2021

Hi thank you for your review and we are glad you enjoyed most aspects of your meal - the chicken kerai is one of our popular dishes and it’s a long standing dish made from leg and thigh meat which enhances its tastes and flavours.

Reviewed 15 August 2021

amazing food, amazing cocktails and amazing atmosphere. Definitely the best Indian restaurant in Newcastle

Date of visit: August 2021
Helpful?
Masood Mohammed, General Manager at Luigikhan's, responded to this reviewResponded 15 August 2021

Hi Lyndsey thank you for your review .. so glad you enjoyed our Naan Bread and Cocktail hope to see you back soon

Reviewed 14 August 2021

Had a fantastic family meal on our last night in Newcastle in Luigikhan’s. Nothing was too much trouble. The food was fantastic with large portions and friendly staff, great atmosphere. I can’t recommend highly enough.

Date of visit: August 2021
Helpful?
Masood Mohammed, General Manager at Luigikhan's, responded to this reviewResponded 14 August 2021

Thank you for your great review .. it was a pleasure being of service to you guys - hope to see you back soon

Reviewed 27 July 2021

So due to not getting away on a honeymoon we decided to go out for a meal and with LuigiKhan's being our favourite pre-covid there was only really one option when it came to choosing a place. The food was outstanding as usual (popadoms and...pickle tray for starters then chicken tikka kurma with egg fried rice, chicken madras with mushroom pilau and a peshwari naan to share), its on a different level to everywhere else we have tried and big portions too so enough to take home for later. The service we received was friendly and welcoming and the minute the other half let out that we had just been married the day before the manager congratulated us and whipped out his camera and presented us with a lovely photo for us to take home then embarrassed us with some celebratory ice cream and music :) Thank you to the staff for making the experience that little bit more special. Faultless.More

Date of visit: July 2021
Helpful?
Masood Mohammed, General Manager at Luigikhan's, responded to this reviewResponded 28 July 2021

Hi Neil Thank you for your wonderful and comprehensive review - we are so glad you chose us as your first date the day after getting married ! Many congratulations to you both once again and look forward to seeing you back with us

Reviewed 12 July 2021 via mobile

Lovely restaurant, always great dishes and service! My husband couldn’t decide and Masood recommended a lamb karahi, it was delicious - slow cooked lamb with spinach. One of the best curries we’ve ever had! Thank you to Masood for fabulous service, you had plenty of...time for us and it was lovely to have a friendly chat, particularly at the moment!More

Date of visit: July 2021
Helpful?
Masood Mohammed, General Manager at Luigikhan's, responded to this reviewResponded 13 July 2021

Thank you Ash for that wonderful review .. so glad my recommendations went down a treat !! Hope to see you guys back soon

Reviewed 11 July 2021 via mobile

We’ve had a long standing love for Luigikhan’s pre-covid, but finally getting back into the restaurant after 18 months just rammed home how it remains our unrivalled favourite in Newcastle.

Date of visit: June 2021
Helpful?
Masood Mohammed, General Manager at Luigikhan's, responded to this reviewResponded 11 July 2021

Thank you for your lovely review Polly - it was so nice to see you guys after a long while -as always it was a pleasure to be of service - hopefully see you soon

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Questions & Answers
Ask a question
sapanna2018
16 October 2021|
Answer
Response from Masood2014 | Property representative |
It’s best if you speak to the manager after 5pm amy day and provide the details date, time etc and he will be able to advise if it is feasible
0
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Vikki K
18 November 2019|
AnswerShow all 2 answers
Response from Centre13 | Reviewed this property |
I’m pretty certain the answer is a clear yes. The restaurant is on the ground floor with access direct from the car park. All facilities are on the same level and there is plenty of room around many of the tables. I guess as... More
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Frequently Asked Questions about Luigikhan's

Yes, Luigikhan's offers takeaway services.

Yes, Luigikhan's is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Luigikhan's is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4