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Carluccio's Bury St Edmunds

24-26 Auction Street, Bury St Edmunds IP33 3FA, England
+44 1284 725505
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Overview
  • Excellent32%
  • Very good40%
  • Average13%
  • Poor9%
  • Terrible6%
Travellers talk about
“brunch” (10 reviews)
“pasta” (48 reviews)
Open Now
08:00 - 23:00All hours
CUISINES
Italian, European, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
24-26 Auction Street, Bury St Edmunds IP33 3FA, England
Write a Review
Reviews (463)
Traveller rating
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1 - 10 of 463 reviews

Reviewed yesterday via mobile

We dropped in for a late lunch on Tuesday, 20 June and were seated in a near empty restaurant. Initial service was good but as the meal progressed the staff attention was drawn to chatting to friends and playing with a baby; at no time...More

Thank Mike H
Reviewed 4 days ago

My daughter and I went here one lunchtime with my 1 year granddaughter. We sat outside as the weather was sunny and had very good service from the staff catering for the outside. The waiter gave good advice as to what my granddaughter could eat...More

Thank Glynis B
Reviewed 6 days ago via mobile

Coffee, breakfast and a juice good value at £15 ph. Service ok, better in other branches I've been food great, love the bread.

Thank Willywonka1234
Reviewed 2 weeks ago

Lovely meal we had the 2 course deal £13.99 wonderful service our waiter was brilliant will deffo go again

Thank 36barbara2015
Reviewed 2 weeks ago

Been using this Carluccios for years, but probably not again, due to so many customer service errors. We (including 96 yr old) stood waiting to be shown to our table for over 5 mins, whilst manager and staff walked to and fro past us without...More

Thank Jane K
Reviewed 3 weeks ago via mobile

Not exactly spoilt for choice as regards decent pasta in BSE so popped into Carluccios for a spot of lunch. Dec entry weather meant we could eat 'al fresco' and we ordered the Vongole and Beef Ragu, with the Vongole being particularly good. Good food...More

Thank steveholdenmail
Reviewed 3 weeks ago

Visited again, last visit about two years ago! Staff as friendly and welcoming as ever. Superb meal. Other Carluccios don't seem to be as good - very disappointed by Covent garden one, but this one is 10/10 . I don't know what they do but...More

1  Thank heliwood
Carluccios_bury, General Manager at Carluccio's Bury St Edmunds, responded to this reviewResponded 3 weeks ago

Dear heliwood, Thank you for the great review. I am very glad to hear that you enjoyed your recent visit. Everybody here read your review with pride. All we do is hire nice people and train from there. We do hope to see you again...More

Reviewed 3 weeks ago via mobile

There was a concert on so very busy with only a few staff on duty. We were told the extra staff booked had called in sick but the management should have had a plan B. This is the third time we've been disappointed at Carluccio's...More

Thank Nick G
Reviewed 3 weeks ago via mobile

We had not booked and so we were pleased to get a table. The restaurant was packed and the staff were 'run off their feet'. Fortunately we had so much to catch on we didn't mind that we had a tremendously long wait to even...More

Thank gingko2
Reviewed 4 weeks ago

Our pre-booked table for four on Saturday proved to be a tight squeeze for us to be seated comfortably. Not a great start having to negotiate regularly with other customer behind through the the meal. Yes, the staff remain cheery and delivered drinks and food...More

Thank 524Anne
Carluccios_bury, General Manager at Carluccio's Bury St Edmunds, responded to this reviewResponded 3 weeks ago

Dear 524Anne, Please accept my apologies for the disappointing food that you were served on your last visit. I would like to discuss your visit with you personally. If you could provide me with contact details on busystedmunds@carluccios.com I would appreciate it. Kind regards Wayne...More

Nearby
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Nearby Attractions
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309 reviews
.42 km away
The Abbey
217 reviews
.54 km away
The Apex
194 reviews
.08 km away
Adnams Bury St Edmunds
39 reviews
.29 km away
Questions & AnswersAsk a question
MrRB1
Is it dog friendly
27 July 2015|
Answer
Response from Sarah M | Property representative |
Morning, We are very happy to have dogs on the terrace outside, but unfortunately not inside, Regards, Sarah
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi
Good for
Business meetings, Child-friendly, Kids, Special Occasion Dining, Groups
Open Hours
Sunday
09:00 - 22:00
Monday
08:00 - 23:00
Tuesday
08:00 - 23:00
Wednesday
08:00 - 23:00
Thursday
08:00 - 23:00
Friday
08:00 - 23:00
Saturday
08:00 - 23:00
Location and Contact Information
  • Address: 24-26 Auction Street, Bury St Edmunds IP33 3FA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  East Anglia  >  Suffolk  >  Bury St Edmunds
  • Phone Number: +44 1284 725505
  • E-mail
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