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Carluccio's

Heathrow Airport | Landside, Terminal 5, London TW6 2GA, England
+44 20 8283 6213
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Overview
  • Excellent34%
  • Very good42%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“bruschetta” (15 reviews)
“eggs benedict” (7 reviews)
“bread” (15 reviews)
Open Now
5:30 am - 10:30 pmAll hours
CUISINES
Italian, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Heathrow Airport | Landside, Terminal 5, London TW6 2GA, England
All Details
Write a ReviewReviews (569)
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1 - 10 of 535 reviews

Reviewed 2 weeks ago

I called in here last week with my son. The kids menu, normally £6.95, was free. That was still overpriced. Wait, in fairness, the breadsticks were ok and the water was a large bottle. He asked for Macaroni Cheese. It was clearly reheated, I dare...More

Thank fulhambob
sandeepkaur981, General Manager at Carluccio's, responded to this reviewResponded 1 week ago

Good Morning, I would like to thank you for taking the time to leave us your feedback and reassure you that we take all feedback seriously. I was happy to hear that you enjoyed our kids eat free offer but disappointed to hear that we...More

Reviewed 12 December 2017

Just had cake and coffee, Lemon & courgette cake was amazing, carrot cake was also good,nice to go somewhere to have a decent coffee

Thank Jill B
Reviewed 28 November 2017 via mobile

It used to be a better restaurant but it’s always a descent one . I’ve been there ( Ealing Broadway) lots of times, nowadays, sadly it’s not anything special for me! sometimes the taste of the same plate it’s really different. I can understand that...More

Thank pankondhm
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 3 December 2017

Good Afternoon, Thank you taking the time to leave us your feedback, we value all feedback greatly. I am happy to hear we are a regular choice for you but are not giving you the special experience that we strive to give. I would be...More

Reviewed 21 November 2017

had the full breakfast with oj and coffee for about £11 very good value. good fast and friendly service this is near gate B-C, much better than the other breakfast place called the five tuns at gate G-H where the staff was lazy in comparison.More

Thank thd007
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 3 December 2017

Good Afternoon, Thank you for taking the time to leave us your feedback. It's nice to know here at Carluccio's we are giving the service and food quality that our guests expect. I will be sure to let the team know what a great job...More

Reviewed 11 November 2017

Popped into Carluccio's in T5 for dinner after a flight and whilst waiting for my onward ground connection (the restaurant is landside near the check-in desks). I chose the cod cooked in a paper envelope served with couscous - it was a "new" item on...More

Thank mach2point0
Reviewed 3 November 2017 via mobile

Brilliant as always! Thank you everyone who was so friendly. Xmas goodies looked amazing so I had to succumb.

1  Thank SPRMmurray
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 4 November 2017

Good Afternoon Thank you for taking the time to leave us your feedback, We appreciate it Happy Holidays Kind Regards, The Management Team

Reviewed 2 November 2017

We always go to Carluccio's before each holiday trip as our daughter (7yrs) loves the calamari and obviously there is limited choice before going through security. Whilst the staff always seem to be in a rush and there are a lot of them about they...More

Thank Roland21
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 3 November 2017

Good Morning, I would like to thank you for taking the time to leave us your feedback, we value all feedback greatly. I'm happy that we are normally your choice when dining at Heathrow Terminal 5 but disappointed we did not live up to our...More

Reviewed 1 November 2017

Stopped in for pre-flight dinner - enroute to Hong Kong. My partner has spaghetti and I had a gluten free penne - both served by the most delightful waitress - hot, freshly cooked and tasty 😋 Reasonable price for an airport restaurant but our visit...More

Thank KevinEssex_UK
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 2 November 2017

Good Morning, I would like to thank you for taking the time to leave us your feedback, we value all feedback we receive. It was so nice to read you had a delightful time here with us, and would love to know who served you...More

Reviewed 31 October 2017

I called here about 6.15pm after checking in at the nearby Sofitel, prior to an early flight the next morning. In reality there are few eateries landside at T5 and Carluccio's is the only proper restuarant. Had the choice of sitting just outside, basically in...More

1  Thank Andrew B
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 2 November 2017

Good Morning, I would like to thank you for taking your time to leave us such a nice review. I was happy to hear that we met your expectations on your visit with us and will strive to continue to do so. We look forward...More

Reviewed 30 October 2017

I stopped by in Carluccio's T5 after being in Heathrow for the day in business, I was immediately greeted with a smile by Zivile who showed me to my table and took my drinks order, I then ordered the spaghetti carbonara with cheese garlic bread...More

Thank hywelpennock
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 2 November 2017

Good Morning, I would like to thank you for taking the time to leave us your feedback, we do value it greatly and take everything on board. I was happy to hear that you had such a great time with Zivile and agree she is...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Child-friendly, Groups, Kids
Open Hours
Sunday
5:30 am - 10:30 pm
Monday
5:30 am - 10:30 pm
Tuesday
5:30 am - 10:30 pm
Wednesday
5:30 am - 10:30 pm
Thursday
5:30 am - 10:30 pm
Friday
5:30 am - 10:30 pm
Saturday
5:30 am - 10:30 pm
Location and Contact Information
  • Address: Heathrow Airport | Landside, Terminal 5, London TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 8283 6213
  • E-mail
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