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15-21 Clarence Street | Wetherspoon, Cheltenham GL50 3JL, England (Formerly The Bank House)
+44 1242 240940
Website
Today
07:00 - 00:00
Open now
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Hours:
Sun - Thu 07:00 - 00:00
Fri - Sat 07:00 - 01:00
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233 Reviews from our TripAdvisor Community

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Showing 230: English reviews
Stoke-on-Trent, United Kingdom
Level Contributor
26 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
Reviewed yesterday NEW

Oh what a pub, we went in there today for for a meal, unfortunate my no seating down stair so we went up stairs OK, then dthings started to go wrong, looking at the Menu, we were going to order two fish and chips and one scampi and chips, until the next table told us they head to send a... More 

Helpful?
Thank 50Rose65
Keswick, United Kingdom
Level Contributor
250 reviews
107 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
Reviewed 1 week ago

Nothing to write home about Usual Wetherspoons fare ,but lots of space here(theres an upstairs) even on busiest days.

Helpful?
Thank nedrow5791
BankHouseChelteham, Manager at The Bank House, responded to this review

Hi nedrow5791, Thank you for your feedback. I'm glad you like how spacious we are. Many thanks, The management team More 

Tewkesbury, United Kingdom
Level Contributor
12 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We had our monthly meet up this Saturday , they have had Kronenbourg glasses for my last 4 visits. The breakfasts all passed test lots of food on the plate and very reasonably priced. The 4 of us gave it a thumbs up - only fault Gents Toilets 7 out of 10 - Below askes about a T.V. there is... More 

Helpful?
Thank Peter C
BankHouseChelteham, Manager at The Bank House, responded to this review

Hi Peter C, I'm glad you and your friends enjoyed your visit to us! We look forward to seeing you all again soon! Thanks, The management team More 

Gloucester, United Kingdom
Level Contributor
36 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed 3 weeks ago via mobile

Went here with my partner on bank holiday Monday. It was fairly quiet. I had the Hunter's chicken, which was nice, although the chips were lukewarm, as was the onion rings. My boyfriend had the empire stack burger which he enjoyed. The staff were efficient and the food arrived quickly. It is a nice pub. Will visit again

Helpful?
Thank Becki D
BankHouseChelteham, Manager at The Bank House, responded to this review

Hi Becki D, I'm glad you and your partner enjoyed the service we offer and the food too! The comments about the chips and onion rings will be passed on to our kitchen team to ensure that we serve the freshest products we can, and I would like to thank you for bringing this to our attention. Looking forward to... More 

Devon
Level Contributor
277 reviews
97 restaurant reviews
common_n_restaurant_reviews_1bd8 187 helpful votes
Reviewed 3 weeks ago

Typical Wetherspoons fare - an OK large breakfast and the beer was fine. Young staff need more training though. We sat for some time at a table with left over dirty plates etc from previous customers whilst young waitress stood chatting to her friends at the table behind us. When she did finally clear the table she had to be... More 

Helpful?
Thank Lord_Brett_Sinclair
BankHouseChelteham, Manager at The Bank House, responded to this review

Hi Lord_Brett_Sinclair, Firstly thank you for making us aware of the issues with your visit. We do have a very young team which are constantly in training and we are pretty confident that on your next visit the service will have vastly improved. Many thanks, The management team More 

Gloucester, United Kingdom
Level Contributor
41 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago via mobile

You always know what to expect at a 'Spoons - decent food at a reasonable price, and The Bank House is no exception. Had a very nice meal of fish and chips served by pleasant staff in a clean environment.

Helpful?
Thank sheelz
BankHouseChelteham, Manager at The Bank House, responded to this review

Hi sheelz, Many thanks for your praise of the staff and food quality. We look forward to seeing you again soon! Many thanks, The management team More 

Glenrothes, United Kingdom
Level Contributor
35 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago via mobile

Bit of a tired pub but large and popular with students and locals. Ale is as you'd expect from a Wetherspoons as is food. My problem with this place is the Toilets (Gents). Place is downstairs, no window and clearly out of sight and mind. 2 consequitive evenings and the floor is very unpleasant. Won't be rushing back here.

Helpful?
Thank Bob C
BankHouseChelteham, Manager at The Bank House, responded to this review

Hi Bob C, Thank you for making us aware of the issues during your visit I would like to apologise for the unpleasantness of the toilets and hopefully we can rectify the issue so it is to your high standards. We hope to see you again soon, this time I hope you enjoy your visit to the little boys room!!... More 

Cheltenham, United Kingdom
Level Contributor
21 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 19 April 2017

Lower end of dining in the town, though food is always good and reasonably priced. Clientele is usually noisy day or evening, with some spending a long time drinking there.

Helpful?
Thank Mary F
BankHouseChelteham, Manager at The Bank House, responded to this review

Hi Mary F, Thank you for you kind comments regarding the quality of the food we serve. We are very much a locals pub considering our low prices and friendly environment we offer. We hope to see you again soon. Many thanks, The management team More 

bristol
Level Contributor
5 reviews
4 restaurant reviews
Reviewed 19 April 2017

Foodwise this is fine, standard Wetherspoons, what else can I say! The loos however are a disgrace. The disabled loo on the ground floor is not only very smelly but the door does not lock. Or rather you lock it from the inside, but it can still be opened from the outside. The first time I visited I accidentally walked... More 

Helpful?
Thank catherinehbristol
Rugby, United Kingdom
Level Contributor
429 reviews
242 restaurant reviews
common_n_restaurant_reviews_1bd8 211 helpful votes
Reviewed 13 April 2017

Popped in for a quick drink after the theatre on a Tuesday night. Not the best night to judge it, I know. Not many customers in. Low low low on atmosphere. Lots of dirty tables & 3 girls working behind the bar. We carefully examined what beers were on, asked for one of them were told by the waitress that... More 

Helpful?
Thank Christine W

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Bar, Pub, Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Brunch, Breakfast, Dinner, After-hours, Drinks
Restaurant features
Reservations, Television, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi
Good for
Groups, Child-friendly, Bar Scene
Open Hours
Sunday
07:00 - 00:00
Monday
07:00 - 00:00
Tuesday
07:00 - 00:00
Wednesday
07:00 - 00:00
Thursday
07:00 - 00:00
Friday
07:00 - 01:00
Saturday
07:00 - 01:00
Location and Contact Information
  • Address: 15-21 Clarence Street | Wetherspoon, Cheltenham GL50 3JL, England (Formerly The Bank House)
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cotswolds  >  Cheltenham
  • Phone Number: +44 1242 240940

Questions & Answers

Questions? Get answers from The Bank House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?