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The Swallow Bakery

$$ - $$$
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Imperial Square, Cheltenham GL50 1PZ, England
+44 1242 228896
08:00 - 18:00
Closed now
See all hours
Sun 09:00 - 17:00
Mon - Sat 08:00 - 18:00
More Info
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227 Reviews from our TripAdvisor Community

Traveller rating
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Time of year
Showing 227: English reviews
Gloucester, United Kingdom
Level Contributor
27 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago

I visited at a weekend and the place was very quiet...should have been my first red flag. I ordered some iced lattes and cakes to take away. Massively overpriced for what you get, with very poor quality iced lattes, with one only being 2/3 full, whilst both tasted very watery. The cakes were very dry and hard and not worth... More 

2 Thank Peter S
Level Contributor
206 reviews
139 restaurant reviews
common_n_restaurant_reviews_1bd8 211 helpful votes
Reviewed 3 weeks ago via mobile

Only popped in for three coffees but what a miserable experience - never seen staff so unhappy or so unwelcoming. Shame because it's in a fab position also didn't like the uncovered food on top of the counter with everybody breathing on it

1 Thank foodlover079
Gloucester, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

The service was terrible but the food was ok. The short blonde girl that served me was incredibly snooty and rude, despite my being nothing but polite and friendly. It was very unpleasant! My Mother went in on a separate occasion and was also treated very rudely by the same girl who also overcharged her. However, the other members of... More 

1 Thank IrisMeadow
Swindon, United Kingdom
Level Contributor
25 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
Reviewed 3 weeks ago via mobile

Just sat in your Cheltenham store. I ordered a double macchiato! Not a difficult drink to make unless you are an untrained barista. Your barista was not trained. When I was served the drink it was a full cup of coffee with poor quality froth and filled to the top with milk. When I returned it to a short haired... More 

1 Thank Giles-wilts
Cotswolds, United Kingdom
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 15 March 2017

We have had breakfast here several times & have enjoyed the food. Its the hot drinks that let it down. They have a good range of leaf teas but we have found the tea to be very strong with a bitter taste. They have a good range of what appear to be homemade cakes & pastries. However Im put off... More 

Thank 38jules100
Cheltenham, United Kingdom
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 12 March 2017 via mobile

Extremely disappointed in the service from the staff and let down by the quality of the cake I ordered. Wish I'd just picked up a cake from Waitrose rather than spend three times as much and put three quarters of it in the bin. Much like the staff I won't be bothering with this place again.

1 Thank BreakfastBoy91
Biggleswade Bedfordshire
Level Contributor
32 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
Reviewed 8 March 2017

The service here was appalling, the girl stood by the till, and made no attempt to move along the counter to see what I wanted. I bought a piece of quiche and a cake to takeout to eat on my coach journey home, it was so highly laden with black pepper that it burnt my mouth, couldn't bite into the... More 

2 Thank Globetrotter037
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 6 March 2017 via mobile

Avoid. We visited on Sunday for a quick treat hot drink and cake. The cakes were ok except for one containing chocolate chips which were not described on the label. The review relates mainly to the awful service. Staff were inattentive and slow, clearly wishing they were elsewhere. A table clearer made no attempt to let me pass whilst I... More 

1 Thank BamfordJohn
Cheltenham, United Kingdom
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 28 February 2017

Visited today to catch up with a couple friends. Unfriendly staff and poor customer service. The cakes are displayed uncovered on the top of the counter all look very nice but not hygienic. The coverings on the seats are very dirty. The experience is not one we will be repeating. A shame as it looks okay from the outside.

1 Thank 920KarenW22
Cheltenham, United Kingdom
Level Contributor
192 reviews
102 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
Reviewed 17 February 2017 via mobile

Centrally located along the promenade, this very open bakery is well visited, but with no queue at the counter I was swiftly served my double shot - I like to taste the coffee - take away.

Thank es-travler

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    3 of 5 bubbles
Cafe, British
Brunch, Lunch
Restaurant features
Takeout, Outdoor Seating, Seating, Highchairs Available, Wheelchair Accessible, Free Wifi
Good for
Kids, Child-friendly
Open Hours
09:00 - 17:00
08:00 - 18:00
08:00 - 18:00
08:00 - 18:00
08:00 - 18:00
08:00 - 18:00
08:00 - 18:00
Location and Contact Information
  • Address: Imperial Square, Cheltenham GL50 1PZ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cotswolds  >  Cheltenham
  • Phone Number: +44 1242 228896

Questions & Answers

Questions? Get answers from The Swallow Bakery staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?