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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, After-hours, Drinks
View all details
meals, features, about
Reviews (2,198)
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2,197 results
Traveller rating
1,710
217
107
57
106
Traveller type
Time of year
LanguageEnglish
Traveller rating
1,710
217
107
57
106
Show reviews that mention
All reviews tapas burger pudding chicken vip seats cinema experience amazing cocktails lovely evening lovely venue friends birthday be visiting again food was lovely my mum film kim pj eden
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Reviewed 2 days ago

Visited yesterday afternoon to see Bond, really enjoyed the film, however experience was mared by being made to feel our custom was not wanted. We arrived early so my husband and I could have a pre cinema drink, approximately 30 mins before the film started,...the concessions was closed so as in the past went upstairs, completely oblivious to there being a dress code in place! We were asked what we wanted and then asked to sit outside which was fine, what followed was not fine at all! A staff member approached us about your ‘dress code’ which made us feel very uncomfortable but we weren’t to worry this time as they’d let it go! I honestly thought we were going to be asked to leave for wearing M&S jeans and Ralph Lauren top! We then had to wait far too long for our drinks, so long in fact we went and retrieved them from the bar ourselves and went downstairs! I can see on your website that there is a dress code in place, perhaps a notice downstairs saying no casual wear upstairs, I personally thought we looked quite presentable for an afternoon at the cinema. Surly wouldn’t it be best to open concessions pre film, especially on a Sunday afternoon? Perhaps you should block the downstairs off to stop us riffraff going upstairs. Needless to say we won’t be returning to your cinema or restaurant again, we’ll take our custom elsewhere.More

Date of visit: October 2021
Helpful?1  
Reviewed 2 days ago

My wife and I recently visited The Sussex Exchange and had the most enjoyable afternoon being looked after by Sue. Such a lovely atmosphere and Sue made us feel so welcome. Although we have strict dietary needs, nothing was too much trouble. I would recommend...The Sussex Exchange if you want a quality and happy experience when visiting Hastings.More

Date of visit: October 2021
Helpful?
Reviewed 2 days ago

Visited Saturday evening sitting on the terrace, beautiful place, clean and well done. The service from Sue was absolutely phenomenal, quick and precise to our table made us feel very comfortable & welcome. The food was delightful and tasted amazing! Will definitely keep coming back...& will definitely recommend others to come!More

Date of visit: October 2021
Helpful?
Reviewed 4 days ago

We visited both the cinema and restaurant. We have been to the cinema before and as usual a very high standard of service. The cinema is outstanding and the staff very helpful. After the film we headed up to the restaurant. This was our first...time eating here. The staff are excellent attentive but not imposing. The food was outstanding superb quality and no waiting. All the staff were very friendly but Natasha our main waitress went above and beyond. All the staff are a credit to the restaurant. Highly recommended and will visit again soon.More

Date of visit: October 2021
Helpful?
Reviewed 4 days ago via mobile

Enjoyed a delightful afternoon tea today, our hostess Lizzie was fantastic, she was very attentive and ensured everything was okay. It was a bit of a drive out for us but we'd heard good things so gave it a go, it was well worth it...and very reasonably priced.More

Date of visit: October 2021
Helpful?
Reviewed 1 week ago

We turned up to what is a beautiful venue however were charged for a friend who was unable to make it. Absolutely terrible. The food was average. Cocktails were good, Mia Lounge downstairs has good music and a good vibe. Overall disgusted with being charged...for an empty seat and fresh air - and it seems the Sussex Exchange cannot take criticism from their customer base as they have blocked me on Instagram rather than addressing the issue like any good company with good customer service would. Beautiful with a side order of sourness. Doubt I’ll be going back.More

Date of visit: October 2021
Helpful?
Reviewed 1 week ago

Such a lovely place... Food, drinks, atmosphere all top notch!!! Great service too from all staff James was particularly attentive.. Would highly recommend

Date of visit: October 2021
Helpful?
Reviewed 1 week ago

What a fantastic evening , brilliant staff, atmosphere and the food was to die for ....: thank you Chris our waiter you were the best - the DJ played some excellent music brilliant !

Date of visit: October 2021
Helpful?
Reviewed 2 weeks ago

My friend invited me to celebrate her birthday with her for lunch. I had been for dinner before and was not disappointed advised to have a burger I went for the Chicken burger which was best burger I have ever had !! I wasn't going...to have a dessert but as food was so good could not resist. I fancied them all but asked our lovely waitress what she recommended she said the Biscoff Cheesecake which was amazing !! They gave my friend ice cream with Happy Birthday written in chocolate sauce on the plate with a firework she had only ordered coffee and was near to tears . Service brilliant and lovely sunny day sat outside.More

Date of visit: September 2021
Helpful?
Reviewed 2 weeks ago

Really quick and professional service. We received our meals timely and Lizzy H. was very kind and complimentary. The sirloin beef roast was the highlight of the meal, meat cooked perfectly!

Date of visit: October 2021
Helpful?
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Questions & Answers
Ask a question
Reg O
15 September 2021|
AnswerShow all 6 answers
Response from WeeRalphy | Reviewed this property |
I wouldn't think so, they are too 'precious'
0
Votes
MainManv2
3 June 2021|
AnswerShow all 2 answers
Response from 106zoeys | Reviewed this property |
I wouldn’t bother. If they don’t let you in wearing sandals!! I doubt they are dog friendly. Better places to spend your time and money.
0
Votes
Sunshine19370325326
26 April 2021|
AnswerShow all 2 answers
Response from MaryEwing |
Yes there is a dress code
1
Vote
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Frequently Asked Questions about The Sussex Exchange

Yes, The Sussex Exchange is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

The Sussex Exchange is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 3.5