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Key West

Bournemouth Pier, Bournemouth BH2 5AA, England
+44 1202 237902
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Overview
  • Excellent29%
  • Very good21%
  • Average18%
  • Poor14%
  • Terrible18%
Travellers talk about
“coffee cake” (3 reviews)
“caesar salad” (3 reviews)
“fish chips” (5 reviews)
Closed Now
All hours
CUISINES
British, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Bournemouth Pier, Bournemouth BH2 5AA, England
All Details
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Reviews (288)
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1 - 10 of 281 reviews

Reviewed 1 week ago

We ordered afternoon tea here. The food was good and plentiful, The only hitch was that we did not know we had to order at the bar inside, then there was a slight confusion with our order but everything was sorted in a couple of...More

Thank GRIMS
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 5 days ago

Thank you for taking the time to write a review of your experience at Key West. We are delighted you seized the opportunity to enjoy an afternoon tea on the terrace. We are sorry for the confusion over the order but glad we managed resolve...More

Reviewed 1 week ago via mobile

I came here for the mussels but disappointed as run out. View is good. The location is nice. Staff is friendly. Table wasn't clean. I don't think cod is fresh.More

Thank Phakamas R
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 1 week ago

Thank you for taking the time to review your experience at Key West. Please accept our apologies for running out of mussels. The Moules Marinière is very popular dish on the pier. Also I can assure you that our produce is fresh and bought in...More

Reviewed 2 weeks ago

We've had coffee and cakes many times at Key West but held off from having full meals owing to very variable TA reviews. However, on a beautiful sunny November day, eating 'al fresco' at the end of Bournemouth pier seemed a really good idea. What's...More

Thank John C
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 1 week ago

Hi John, Thank you for taking the time to write a review of your experience at Key West. We are delighted you seized the opportunity to dine 'Al Fresco' on the terrace and make the most of our Nutty November offers for locals :) It...More

Reviewed 3 weeks ago via mobile

We visit Bournemouth annually for our summer holiday, and a visit to Key West is always top of the agenda. We were lucky enough to come here again for the weekend just gone, and really looked forward to our usual coffee and cake. It certainly...More

Thank DZD
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review your experience at Key West! We are delighted you enjoyed a great coffee and piece of scrumptious Dorset Apple cake whilst enjoying views of the bay. Thank you for comments regarding to the Key West team they...More

Reviewed 9 October 2017 via mobile

Lush location but it’s misleading. We went in for the two for one cocktail deal just after 3 to get told that the offer isn’t on until five when on the menus it says 3pm- 5pm as shown in the picture. So decided for two...More

Thank Emma H
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 12 October 2017

Hi Emma, Thank you for taking the time to write a review of Key West and bring your experience to our attention. We understand your complaint and would like to apologise for your experience. During the season our offers tend to vary and it appears...More

Reviewed 5 October 2017

The location is stunning and the building was well laid out with a nice atmosphere (even though it was quite quiet). The staff were very polite and helpful. But the food was quite poor quality . My daughter and I both had chicken dishes, the...More

Thank lisahalliday
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 7 October 2017

Hi Lisa Thank you for taking the time to write a review of your visit to Key West. We are really pleased you enjoyed the atmosphere and the staff were all polite and helpful on your visit. We have a unique location and like to...More

Reviewed 4 October 2017

Visited Key West with my boyfriend for some last-minute food before a scheduled boat trip on the Bournemouth Air Festival weekend. Looking at the menu outside, we decided to order Nachos as we needed a fairly quick lunch (we were due to be out in...More

Thank visitor1093
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 5 October 2017

Hi Thank you for taking the time to write a review of Key West, we take all our customer feedback seriously. The Saturday of the Air Festival was our busiest day of the year and unfortunately, although we were fully staffed, there was a queue...More

Reviewed 26 September 2017 via mobile

Spied the cafe at the end of the pier and headed there for a coffee. Incredible location looking back at the golden beaches, sat outside in the warm sun, I could sit here all day it's so magical. Very pleasant and friendly staff, great coffee...More

Thank Roamerabout7070
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 28 September 2017

Thank you for taking the time to review your experience at Key West! We are delighted you enjoyed the beautiful views of the bay whilst enjoying a great coffee and piece of cake. Thank you for comments regarding to the Key West team they will...More

Reviewed 21 September 2017

I had paid the extortionate £1.20 to walk on the pier and visited Kew West for a coffee and cake. They were OK. What were remarkable were the views all around. You could see the beaches and I was fortunate to see some swimmers coming...More

Thank SergeLourie
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 27 September 2017

Thank you for taking the time to review your experience at Key West. We are delighted you enjoyed the beautiful views of the bay from the restaurant. We would like to inform you that the Pier Toll is owned by the council and run separately...More

Reviewed 19 September 2017 via mobile

We had lunch here on Sunday afternoon during a Hospital Radio event. Atmosphere was fantastic but this was down to the event organisers. Venue is nice for sitting outside when the sun is shining, great views. If you are coming here for a drink then...More

Thank marieHandDarren
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 21 September 2017

Hi Marie and Darren, Thank you for taking the time to review your experience at Key West. We are sorry to hear about your sickness. Symptoms of food poisoning usually begin within one to two days after eating contaminated food. Key West was busy on...More

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Questions & Answers
bluesuzie1
4 November 2017|
Answer
Response from whereamI2day | Reviewed this property |
ring and ask but I think I remember seeing dogs there & a bowl of water being provided.
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Brunch, After-hours, Drinks
Restaurant features
Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Accepts Credit Cards
Good for
Groups, Child-friendly, Kids, Special Occasion Dining, View
Open Hours
Sunday
10:00 am - 7:00 pm
Monday
10:00 am - 5:00 pm
Tuesday
10:00 am - 5:00 pm
Wednesday
10:00 am - 5:00 pm
Thursday
10:00 am - 5:00 pm
Friday
10:00 am - 5:00 pm
Saturday
10:00 am - 7:00 pm
Location and Contact Information
  • Address: Bournemouth Pier, Bournemouth BH2 5AA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Dorset  >  Bournemouth
  • Phone Number: +44 1202 237902
  • E-mail
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