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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Asian, Thai
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner
View all details
meals, features
Reviews (122)
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122 results
Traveller rating
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35
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16
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Time of year
LanguageEnglish
Traveller rating
52
35
11
8
16
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Reviewed 6 days ago

We were the first to arrive at the restaurant and first to order our food! The Prawn cake starter was literally inedible (just artificial fish paste with sugar) disgusting! They bought someone else main courese to our table and then came back and took it...away! Our mains never arrived and we had been waiting an hour thus far! All of the other customers although they arrived and ordered long after we did had all been served their starters and mains! I asked the waitresses all 3 of them where our food was and they just said "It's coming" well it never arrived so we decided to leave. We weren't offered any apologies at all and to top it off they still insisted on charging us for the Prawn cakes! What a joke! Terrible service, terrible food and poor customer service!! I also called the restaurant when I got home to let them now how bad our experience was and they honestly didn't care! I would never eat there again!More

Date of visit: February 2024
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Reviewed 17 October 2023 via mobile

We were given menus, then appeared to be left to our own devices and had to ask to get service. The starters were average, as we were still munching on these they brought our mains to the table.. with no room we basically had to...rush through our starters to make room for the mains, when it should of been obvious to the waitress we were not ready. As a result we never got to really experience the first course. My son and I ordered the Tom Yum soup, as the picture on the menu showed a generous portion of seafood. Unfortunately our food was nothing like the picture, just oily soup swimming with mushrooms, and only two prawns each.. false advertising at its finest. When I mentioned this to the lady at the counter she said that they had to reduce the seafood as their prices had gone up. I asked then why don’t they change the description and picture on the menu..she didn’t care. All up a very poor experience, won’t go back.More

Date of visit: October 2023
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Reviewed 16 September 2023 via mobile

My wife and I went to this restaurant with some friends who had been there a few times.The food was outstanding if you love Thai food then this is the place for you highly recommend this restaurant and at a reasonable price.

Date of visit: September 2023
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Reviewed 16 July 2023 via mobile

We were taken to our table and given menus. No one came back to take out order. Staff were uninterested. After a while, I realised that we had to order via QR code. Table water was warm. Food was average. Would probably not go back…

Date of visit: July 2023
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Reviewed 16 June 2023 via mobile

I have been to this restaurant twice now. Both times our experience was great. Food was fresh and delicious. Service was friendly and fast too. Can’t complain.

Date of visit: June 2023
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Reviewed 18 April 2023 via mobile

Great authentic Thai and south East Asian cuisine. Always busy. Always top notch. Friendly staff. Decent sized meals. Great atmosphere. Definitely a great place to catch up and fill those bellies. Go watch a movie before or after.

Date of visit: February 2023
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Reviewed 6 January 2023

We were seated at a table which was unsteady the booth seat was moving back and forth each time another person sat down. I had been many times over the years, and was so disappointed, with the service. Food was very average for what was...ordered, waited 5mintues for a beer, and 10mins for a second one, which was warm. I so hope that these reviews are reviewed and the standard of the owner takes note of what requires to be done.More

Date of visit: January 2023
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Reviewed 6 January 2023

For a start the table wobbled so badly I had to ask to sit somewhere else - Fix Your Infrastructure - it's not hard - that's just lazy - if you're going to sell beer try putting it in the fridge - some people like...it cold like me - I hate that - food was Ok - Service Poor - had to ask 3 times for a warm beer - That was my MistakeMore

Date of visit: January 2023
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Reviewed 5 January 2023 via mobile

Ordered the seafood Tom Yum. Totally nothing like the picture on the photo on the menu. Only 2 tiny mussels and 2 prawns you have to fish out in a sea of broth. The fish pieces were dry and tasteless and the squid was mushy....The pineapple fried rice was good but did not make up for the disappointing seafood Tom Yum.More

Date of visit: January 2023
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Reviewed 10 July 2022 via mobile

I’ve been here many times over the years. This is the first time with the QR code. I asked for a table for 3 and was taken to my seat. The server did not explain that I had to use a QR code to order...my food. The table water was already there, but warm! Once my friends arrived we waited to be served but despite plenty of staff, none approached. We then realised we had to do it ourselves but the instructions did say we could get old fashioned service. Ok, how? None of the staff there are interested! So we order. My friends food comes. Mine never does. We check and it’s been left or something, a server brings it and doesn’t apologise for the wait. In fact, our entire meal no one once tended to us. Not even to ask if our meal was ok. The food is still great, but not even being asked if the food was ok? C’mon guys! All those staff members loitering at the bar. So I go to pay and I provide my feedback asking if the lack of attendance is normal. The woman speaks in another language to a man. I found that profoundly rude and to do so she must have said something unkind about me. The man asked what the problem was. I explained it and he said sorry then immediately turned his back to me! He had nowhere else to go, he just turned his back on me. My friends, family and I will never return. That robot server did a better job than any of the human staff members. Save yourself a dollar and just get more robots in Bangkok Brothers. You’ll save heaps on staff who don’t want to work. The food is great but the service and manners, ruined it. I’ll be sure to pass on my recommendation to avoid with all friends and family after that experience!More

Date of visit: July 2022
Helpful?1  
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Reviewed 11 January 2022 via mobile

Disappointed by the food, fish cakes so bland and rubbery, complaining to the waiter, and then the rest of the night was sneered at and laughed at, main, chicken cashew, was so dry I had trouble swallowing the chicken, definitely not authentic Thai and absolutely...terrible service, felt so incredibly uncomfortable I had to leave. Will not be returning to this restaurant.More

Date of visit: January 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 November 2021

Food was cold and missing items from order. Everytime we order from this restaurant you feel rushed. They rush your food and rush you out.

Date of visit: November 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2021

Unfriendly poor service. Food was way below average and served Luke warm. Expensive, will never go there again.

Date of visit: October 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 October 2021

The booking website does not work, I tried ringing to book a table but did not get an answer or a return call. Tried e mailing them but did not get a reply, eventually my wife went to the restaurant to book a table on...her lunch hour. We had just started eating our entree's when they brought out the main dishes, there was not enough room on the table for the dishes so I had to ask them to take the mains away. We had actually waited for 10 minutes between ordering the entree and the main to avoid this. The food was average and I highlighted the issues when paying, they just made excuses for the poor service. We had similar issues when booking about 3 months prior and won't be going back againMore

Date of visit: October 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2021

Went for dinner on a Saturday night with two friends . Average food and very bad service. Staff were not attentive at all, standing around looking lost and distracted. Lacking in customer service for sure, no smiles! Sign outside states ‘No separate Billing’ but we...asked anyway as there were only the 3 of us, long story given about it being too hard etc. Why is this such a big problem, there are a lot of restaurants where we can pay upfront for the meals/ drink etc. That is such a good service to provide for your customers. Instead of the attitude, listen to your customers and provide this service!More

Date of visit: September 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Marie V
16 May 2023|
Answer
Response from alancZ2528NP | Reviewed this property |
You can but walk ins are always welcome.
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BANGKOK BROTHERS, Hillarys - Marmion Ave & Whitfords Ave - Updated 2024 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Bangkok Brothers

Yes, Bangkok Brothers offers takeaway services.

Yes, Bangkok Brothers offers delivery services.

Bangkok Brothers is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 4