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2
Mon., 18/10
20:00
About
The Keg Steakhouse + Bar is the perfect place to connect. Find a location near you, see our menus, and join us to unwind with friends and create great memories over delicious food.
PRICE RANGE
USD 8 - USD 49
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, After-hours
CUISINES
American, Steakhouse, Canadian
FEATURES
Gift Cards Available, Reservations, Seating, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service
Reviews (5,672)
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5,326 results
Traveller rating
2,398
1,538
766
386
238
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LanguageEnglish
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Traveller rating
2,398
1,538
766
386
238
Show reviews that mention
All reviews steak prime rib twice baked potato top sirloin escargot salad ribs salmon great view window seat falls view cooked to perfection great dinner anniversary dinner special occasion server fallsview
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Reviewed 2 days ago

On the whole, a good experience as our server, Kelly, was very attentive. The pistachio crusted salmon was ok however I’m giving this particular meal a mediocre rating as the garlic mash didn’t have much garlic (however had lots of potato skin) and the Brussels...sprout well was not cooked! I love Brussels sprouts however the ones I was served were only slightly sautéed but not cooked through. I couldn’t get the fork to pierce the sprout - had to use my fingers to pick it up and it was raw inside. Perhaps the chef misread the order as my companion ordered a medium rare steak and got a well done steak and I got medium rare Brussels sprouts. Note: the manager did replace the steak meal and comped the dish.More

Date of visit: October 2021
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Reviewed 2 days ago

Firstly the reviews we read about this Keg and the staff concerned us. Our dining experience , though not without a minor issue , was great. We requested a falls view and were treated to elevated seating area behind the window tables. Our waitress Kerry...was fantastic. My medium rare steak came very well done. It was quickly replaced and the price of the dinner taken off the bill. My thanks to the manager who personally took care of this. As it was my birthday our night was concluded with a complementary piece of Billy Minor pie. All and all we had a great time with no issues that was not resolved by wonderful customer service. I would definitely recommend the Keg overlooking the Falls.More

Date of visit: October 2021
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Reviewed 1 week ago via mobile

Covid is not an excuse for mistakes in food prep! We always have a Keg dinner on our travels to Canada. But disappointed this time, and mostly because of comments made by manager. Location good Atmosphere good Waitress good Teriyaki steak was not as good...as usual. My twice-baked potatoe was cold inside. Sent back, manager returned after some time with a new one and apologized, offered to make bill adjustment. New potatoe; cold in one end, hot in the other. Sent back, and asked for baked potatoe instead, hoping for improvement. Manager returned again. I jokingly said that this couldn't be screwed up. She replied "it is what it is, with Covid," It is what it is???? No excuse for cold potatoes! Sorry! My dinner was not enjoyable. Big disappointment. My appetizer was deducted from the bill. If I ever return to Niagara Falls, I will not return to this locationMore

Date of visit: October 2021
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Reviewed 2 weeks ago

I'm surprised to see some negative reviews. The Keg is my favourite restaurant and this is my favourite Keg location. Their food is always consistent and the service was good. I had calamari - I absolutely love their calamari. The caesar salad was excellent, their...bread is delicious and the steak is always amazing. My wife had the prime rib and it was also very good. We were in and out within an hour, even with appetizers and a dessert. Great food as always and a magnificent view of the falls.More

Date of visit: September 2021
Helpful?1  
Reviewed 3 weeks ago

First time in Canada with my girlfriend(Visiting from the US) -Great experience, beautiful people from the airport, Marriott Niagara Fallsview & Spa and everywhere we went. *The Keg Steakhouse* : IF YOU ARE A PERSON OF COLOR - STAY AWAY FROM THIS RESTAURANT!!! Our last...night in Canada - we called The Keg Steakhouse and made a reservation for 9pm. Asked to be seated by the window with a view and was told it was a first come first serve service. Arrived The Keg at 850pm, the first person who attended to us made us understand we would be seated close to the window with a nice view though not directly by the window. Then comes the seater (who literally began the RUIN of the night.) She walked us all the way to the BACK END of the restaurant in a room that has no windows let alone view. Mind you on the way to the back of the restaurant skipping several empty tables by the window. After my girlfriend informed the person who was going to seat us that we were told we'd get a seat with a view she called someone to confirm and then brought us over to another seat on the main floor with somewhat of a view. The server comes over, we put in our order for drinks. Takes forever for us to get out drinks. When the server brings our drinks we put in an order for an appetizer and our meals. Several tables have gotten seated after us. Our appetizer comes around. Once we're done an hour has already passed since we sat at our table. We look around and notice other tables who were seated after us got their meals, meanwhile we're still waiting around. We finally get our meals but at this point we're through and just wanted to get the check. Definitely felt over looked and ignored from the minute we walked in to when we were seated. Put a sour taste in our mouth for what should have been a celebratory night, the floor manager did her best to try to make our night better but at this point after being treated the way we were the night just not salvageable. Oh and btrw everyone seated by the window are either White or Indians!!!! Something just never change!!!More

Date of visit: September 2021
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Reviewed 3 weeks ago

I didn't even think to look at the reviews for The Keg at Niagara Falls because I've always had the best experience where I live Ottawa, Ontario but I was very surprised to find the waitress had attitude and the host was rushing us out...of table. I asked for medium rare prime rib and got rare prime rib and it was cold. Any requests for fresh mint or AF drinks was automatically a NO. Will not go there again.More

Date of visit: September 2021
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Reviewed 4 weeks ago via mobile

We had an excellent dinner with great service. Alyson was our server and was very helpful and attentive. Our meals came exactly as ordered and arrived hot and nicely plated. The views are amazing. I recommend this Keg location if you are in Niagara.

Date of visit: September 2021
Helpful?1  
Reviewed 4 weeks ago

Pre-Covid, I was disappointed with our past few visits at The Keg (several locations but mostly this Fallsview location). As with everyone, Covid forced us to take a break and we were ready to support the industry and give it another try. We planned a...trip to the Falls and made a reservation. I understand that there is no guarantee for a window seat what I did not realize is that we wouldn't even be in the dining room with the windows at all. In fact, we were seated in a dark corner in another room near the emergency exit doors. I find this unacceptable. This to me says they over-booked and/or took people who didn't have a reservation which is what happened with the group of 6 behind us. If I make a reservation, I expect a table to be saved for me...after all, isn't that what a reservation is for? We were told that it's first come, first served - pardon? It isn't right that groups who didn't make a reservation get a better table. As I said, I didn't expect a window seat, but I did expect better than a dark corner where they obviously added a table. The other thing I have a problem with is paying Niagara Falls prices for said table. Why would I pay on average, $4-$7 more for each item on the menu than the location near my home? This was the first time we planned to dine indoors since the pandemic and were so disappointed. We ended up walking out and will never go back (I couldn't justify spending $300-$400 at that table. We walked right into another local restaurant and had an incredible meal for half the price. I realize that everyone is getting back into the swing of things, however, this location has always been an over-priced chaotic mess with no rhyme nor reason. I would stay away to avoid disappointment.More

Date of visit: September 2021
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Reviewed 10 September 2021

In anticipation of celebrating a special occasion I made a reservation thru Open Table and followed up by calling the restaurant directly - only to be told when we arrived there was no reservation! A very helpful assistant found us a table exactly where we...wanted to be. The Keg's menu is tiresome. Very little changes but we picked this restaurant specifically for the view of the Falls. We had a very attentive server who managed several tables quickly and efficiently. As The Keg 'specializes' in steak, we each ordered one - mine with a lobster tail and hubby had one without. We're not meat eaters in general but enjoy on special occasions. I asked for carbonated water and the server suggested a large bottle which I declined and asked if he could not just get me a glass of seltzer water from the bar out of the same spigots they issue other carbonated beverages and he quickly agreed. You cannot imagine my dismay when we received our bill to see we were charged $9.00 for two glasses of seltzer water from the bar!!! Our server did not even offer to remove this ridiculous charge and at that point I should have asked for a Manager. My small steak was a bit overdone but manageable and the lobster was very tender and tasty. Unfortunately hubby left much of his steak untouched as he found it too 'stringy' and again, Greg our server, said nothing and did nothing. Good servers are empowered to react to a customer's complaints. Two glasses of J Lohr Cab were $45 and even their coffee was $4.50/cup. The owners of this Keg obviously price their menu as to whatever the traffic will bear and our next visit will find us looking for a restaurant that offers great food, good view and more reasonable prices.More

Date of visit: September 2021
Helpful?1  
Reviewed 10 September 2021

Because of its strategic location, this Keg attracts a fullsome clientele of tourists. As so many reviewers have pointed out, the food is poor to mediocre. Understaffing causes serious problems on busy nights, no matter how hard the servers try. The "oven-roasted chickenI" I ordered...had nothing to do with the meat-off-the-bone, well-seasoned bird one might expect. It was a dry chicken breast that seemed to have been fried on one side--all to the tune of $38! I sent it back and settled for an OK mushroom appetizer. To get that sad piece of overcooked chicken, I had to wait over an hour. Never again!More

Date of visit: September 2021
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Questions & Answers
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Contrails14
11 September 2019|
AnswerShow all 9 answers
Response from Michelle V | Reviewed this property |
No. The prices at this location are quite a bit higher than other locations.
0
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CathyV170
4 September 2019|
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Response from AlexBahamas | Reviewed this property |
9th. But it's well above the fall, good view.
1
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gee72
17 July 2019|
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Response from travellerjim2015 | Reviewed this property |
They have veggie options
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Frequently Asked Questions about The Keg Steakhouse + Bar - Fallsview/Embassy Suites

The Keg Steakhouse + Bar - Fallsview/Embassy Suites is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4