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Castello Ristorante

Certificate of Excellence
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Fairmont Banff Springs | 405 Spray Ave, Banff, Banff National Park, Alberta, Canada
+1 403-762-6860
Website
Today
18:00 - 21:30
Closed now
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Hours:
Fri - Tue 18:00 - 21:30
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193 Reviews from our TripAdvisor Community

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Showing 189: English reviews
Calgary, Alberta
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

Have experienced dinner at this restaurant close to 10 times over the past three or four years. Have never been disappointed. The meals are prepared perfectly, the staff is so knowledgeable about wine pairings, and the service is second to none. I usually select the 'catch of the day' meal, as the fish has always been so delicious. Dessert is... More 

Helpful?
Thank Roatangrl
Toronto, Canada
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago via mobile

I loved everything about the restaurant, the view, service and the food! It was quite an experience... everything was so delicious and presentation was phenomenal. We requested that the Chef surprised us with various dishes and it was amazing! From ravioli to lamb to tiramisu I was in food heaven! Highly recommend ❤❤❤❤❤

Helpful?
Thank M T
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for writing such a kind review on TripAdvisor. It was fantastic to hear how much you enjoyed your dinner. Our culinary team always loves to hear such positive feedback. We look forward to welcoming you back the next time you are in Banff. Warm regards, Jeffrey C. Food & Beverage Manager More 

2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

My wife and I really enjoyed the atmosphere. Great wine selection. Good food. Great service. The manager kept coming by to fill wine and ask how everything was going. Very attentive.

Helpful?
Thank Mike C
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for sharing your recent experience with us. It was great to hear how much you enjoyed your dinner. We look forward to welcoming you back soon. Warm regards, Jeffrey C. Food & Beverage Manager More 

Edmonton, Australia
Level Contributor
48 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 week ago

From the moment the gracious and friendly manager Bipin Bhatt welcomes and seats you, you will be well taken care of by highly experienced servers who when asked provide suggestions for wine and menu choices that are consistently perfect. Our server, Jody, had a 14 year track record with the hotel and was not only efficient and attentive but highly... More 

Helpful?
Thank scuba86girl
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to write such a lovely review on TripAdvisor. It was so wonderful to hear how much you enjoyed your visit. Our team always loves to hear such positive feedback. We look forward to welcoming you back the next time you are in Banff. Warm regards, Jeffrey C. Food & Beverage Manager More 

The Woodlands, Texas
Level Contributor
138 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 18 February 2017

This place has very average Italian food. We've tried spaghetti with meat balls and Margherita pizza and let's just say it wasn't nearly the best Italian food I've ever had. Only good dish was Tiramisu, that one was delicious. Main courses - not impressed whatsoever.

Helpful?
Thank Natalia M
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with us on TripAdvisor. We are continually seeking to improve our guest experience and are sorry to hear your meal was less than outstanding. We will be sure to pass your feedback onto our culinary team. We hope you were able to enjoy the rest of your... More 

Holbrook, New York
Level Contributor
392 reviews
185 restaurant reviews
common_n_restaurant_reviews_1bd8 231 helpful votes
3 of 5 bubbles Reviewed 10 February 2017

I hate to say something like this, but this is the worst restaurant in the hotel. The menu looked great and service was attentive & friendly but it was downhill from there. Octopus in the salad was not fresh, meatballs were bland and sauce tasted from a can, chicken parm was average, and branzino was overcooked and underseasoned. The only... More 

Helpful?
Thank sneakyright
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor. I am sorry to hear that you did not enjoy your experience. We strive to provide our guests engaging service paired with a memorable menu. I have shared your comments with our culinary team as they always appreciate guest feedback. Thank again for for taking... More 

Edmonton, Canada
Level Contributor
28 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 30 December 2016 via mobile

The food disappointed me greatly. It was the third time I visited and each time it has been less wonderful. There was an issue with my drink order leading into a subpar main course. I sent it back and it was replaced with something less desirable than the first. Hoping I have been on "off" nights but I believe it... More 

Helpful?
Thank Michael C
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor. I am sorry to hear about your disappointing experience. This is clearly not the type of experience we wish any of our guests to have. I have shared your feedback with our team to ensure a similar situation does not reoccur. We are always looking... More 

Toronto, Canada
Level Contributor
43 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 29 December 2016 via mobile

While the setting is definitely beautiful, the food is just ok. I got the spaghetti with meatballs? And to be honest the sauce was not great. Although it is an Italian restaurant, it does not taste Italian at all.

Helpful?
Thank Carly G
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor. I am sorry to hear than your evening was less than memorable. Our culinary team is always looking for ways to improve and truly appreciates your feedback. I do hope you enjoyed the rest of your visit to the Rockies. Warm regards, Jeffrey C. Food... More 

Perth, Australia
Level Contributor
107 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 26 December 2016 via mobile

We had booked from Australia for Christmas Eve dinner, and had emailed to check the availability of gluten free options for our daughter. We were very impressed that they had noted the gluten free requirement next to our name in the reservation, and our waiter took the time to point out all the options available for each course. We didn't... More 

Helpful?
Thank Persephone S
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are happy to pass along your feedback to our culinary team; we truly strive to provide delicious options to all guests with dietary restrictions. We are thrilled you were able to enjoy the duck as well as a tasty dessert! We hope you were... More 

Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 November 2016

An absolutely FANTASTIC meal accompanied with WONDERFUL service. I would HIGHLY recommend to anyone visiting Banff. It doesn't get any better than Castello Ristorante. Truly authentic Italian cuisine.

Helpful?
Thank HannahWorldTraveler
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with such positive feedback! Hand-made pasta, ultra-thin, ultra-delicious pizza, and a variety of savory entrees are only elevated by our wonderful service team. We are thrilled you hear you enjoyed your experience with us and hope you have a chance to return! Warm regards, Jeffrey C. Food &... More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
USD 16 - USD 31
Cuisine
Italian, Gluten Free Options
Meals
Dinner
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar
Dining Style
Casual Elegant
Good for
Romantic, Special Occasion Dining, Child-friendly
Open Hours
Sunday
18:00 - 21:30
Monday
18:00 - 21:30
Tuesday
18:00 - 21:30
Friday
18:00 - 21:30
Saturday
18:00 - 21:30
Location and Contact Information
  • Address: Fairmont Banff Springs | 405 Spray Ave, Banff, Banff National Park, Alberta, Canada
  • Public Transportation: There is a bus service run by the town which runs approximately every 40 minutes into Banff. Fare is $2.00 per person. The bus operates daily from 6:35 a.m. until 11:15 p.m.
  • Location: Canada  >  Alberta  >  Canadian Rockies  >  Banff National Park  >  Banff
  • Phone Number: +1 403-762-6860
Description
Celebrate the simple pleasures of great food, wine and company with an authentic Italian meal at Castello Ristorante! The diverse regional flavours of modern Italian cuisine and showcased nightly with our seasonally inspired menu of deliciously shareable appetizers, hand-made pasta, ultra-thin pizza, and innovative rustic fare.

Experience “La Dolce Vita” and the largest Italian wine collection in Banff at Castello Ristorante.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Castello Ristorante and other visitors
1 question
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Edmonton, Canada
over a year ago

See all questions (1)

Questions? Get answers from Castello Ristorante staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?