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) #36 of 318 Restaurants in Tulum $$$$ Mexican, Seafood,
Carretera Tulum-Punta Allen, Tulum, Mexico
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  • Excellent59%
  • Very good19%
  • Average10%
  • Poor6%
  • Terrible6%
Travellers talk about
“ribs” (135 reviews)
“octopus” (153 reviews)
“lobster salad” (25 reviews)
All hours
Mexican, Seafood, Central American, Vegetarian Friendly, Vegan Options, Gluten Free Options
Carretera Tulum-Punta Allen, Tulum, Mexico
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Reviews (1,346)
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1 - 10 of 1,167 reviews

Reviewed yesterday

Was pretty hyped up to go here! We reserved via email since it was June and we got our table after only a few minutes waiting which i was pleased with as the place was packed and plenty of people were waiting for a table....More

Thank HannahRosa2488
Reviewed 5 days ago

I´ve made a reservation via American Express Platinum Lifestyle Service about 3 Weeks in Advance. When my wife and i arrived they told us that they had no reservation under my Name / or from American Express. They also had no free table left for...More

Thank cdormeier
Reviewed 5 days ago

I had booked a reservation here a few weeks before as I heard that it was difficult to book and that they only started taking reservations in advance. I didn't want anything to get in the way of going to THE restaurant of Tulum. My...More

Thank Bo H
Reviewed 1 week ago via mobile

This restaurant is lovely - great fresh seafood, a wonderful atmosphere, and excellent service. They are only taking walk ins for June (I understand normally you have to book) but get there early so you don't have to line up for too long. We arrived...More

Thank Kim L
Reviewed 1 week ago

A friend of mine described this restaurant as exceptional, and trusting her word I decided to go. Reviews and restaurant's web site suggesting months in advance reservations added on to the hype and expectations. Luckily we were seated just by walking in. Now the experience:...More

Thank 20PuraVida12
Reviewed 1 week ago

Hartwood was the best meal of my vacation!! I got a reservation for four 2 months in advance via email. We arrived 10 minutes before our time and we were seated promptly. The seating is all outdoors and was slightly buggy. Our server was very...More

Thank Lindsay W
Reviewed 1 week ago via mobile

Reserving here should be the second thing you do after you book your travel arrangements to Tulum. Yes, it lives up to the hype. Yes, the menu is inventive and delicious. Yes, the vibe is fun. Almost as much fun is arriving a bit early...More

Thank Jessica I
Reviewed 1 week ago

Be sure to make a reservation online at least a month in advance. We did not so we didnt get to eat there. It looked great. I have the cookbook and was excited to go, online they said if you go at 5 and get...More

Thank meglanglade
Reviewed 2 weeks ago via mobile

This place cannot be over hyped! It's so amazing. I ate here last year and came back last month to eat here again! Do not ignore the side dishes. The beet, pictured here, with avocado cream sauce, is quite possibly the best thing I've ever...More

Thank christen s
Reviewed 2 weeks ago

I can't say enough about Hartwood. The whole place makes me happy. Just looking at it makes me want to be there everyday. The staff are lovely - knowledgeable and passionate about what they do and the food and cocktails being created. Everything that you...More

Thank Lauren W
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Questions & AnswersAsk a question
Amanda L
Does anyone know the email to make a reservation? Their website doesn't work.
18 May 2017|
Answer Show all 5 answers
Response from Julie M | Reviewed this property |
My advice is to get there as soon as the restaurant opens and get in line. We got there about 30 minutes before they opened and were seated right away. Also try going on a weeknight instead of weekend!
I tried for weeks to get a reservation before we came down but never got a reply. We are here for the month of may and are restaurant owners. We'd love to eat here but not sure how if we can't get a reply. :(
4 May 2017|
Answer Show all 4 answers
Response from GypsyDnD | Reviewed this property |
Go see the hostess at 3pm when she starts and you will be a very good chance of getting a table for that night.
Erika G
Are kids allowed?
21 April 2017|
Answer Show all 8 answers
Response from V4197LGdavidr | Reviewed this property |
Absolutely. Very casual, outdoors in the jungle, pea gravel floor. Unsure of child menu but sure they could make something.
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
USD 40
Dinner, After-hours
Restaurant features
Outdoor Seating, Seating, Waitstaff, Serves Alcohol, Full Bar
Good for
Romantic, Special Occasion Dining, Local cuisine
Open Hours
18:00 - 22:00
18:00 - 22:00
18:00 - 22:00
18:00 - 22:00
18:00 - 22:00
Location and Contact Information
  • Address: Carretera Tulum-Punta Allen, Tulum, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Tulum
  • E-mail
An open-air restaurant located on the jungle side of Tulum's beach road. Local farm-to-chef ingredients cooked on the grill or wood burning oven. Menu changes daily based on availability of ingredients.Dinner only. Cash only.
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