Visited this restaurant yesterday with family who live in Phuket. We were the only diners in the restaurant. Our family who brought us here spoke very highly of the restaurant, the food, the ambience and the wonderful personality of the owner. But alas it was...a disaster and our family who loved coming here have vowed they will not return. Why.......to begin with when we started to order our food, the waitress came to our table with the offer of a starter special which in fact would cost more than if we had ordered them individually, then every thing we requested was not available. Her attitude and ability to deal with the situation was unprofessional. We could see the manager sitting at a table and she made no effort to relieve the situation. When we asked to speak to her, it was like she couldn't be bothered. We asked her where the owner was. "The owner is In Switzerland", at that she walked away. So we did likewise and left.
I would also add that your menu is extremely overpriced!!
After leaving here, we went to a beautiful restaurant called 'We', where the food matched the customer service.......excellent! Bellini you need to get your act together, a start might be some customer service training.More