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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
British
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner
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meals, features, about
Reviews (194)
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193 results
Traveller rating
106
39
28
10
10
Traveller type
Time of year
LanguageEnglish
Traveller rating
106
39
28
10
10
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All reviews panna cotta sunday lunch lovely meal courses plymouth
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Reviewed 6 April 2020 via mobile

Held an event for 50 people there, and honestly, it couldnt have gone better. The staff were amazing - incredibly helpful. The venue was perfect. Will be returning lots!

Date of visit: January 2020
Helpful?
Reviewed 10 February 2020

Lovely meal with friend whose birthday it was. We both had starters and main But added a dessert. All served immaculately with a smile.

Date of visit: February 2020
Helpful?
LauraR1634, Marketing at Kitley House & Country Estate, responded to this reviewResponded 17 February 2020

Glad you both enjoyed your lunch, do visit us again soon.

Reviewed 15 January 2020 via mobile

It’s ok A bit like an old aristocrat who has gone broke, i know my room is in the attic but the bathroom is tired the window frames are rotting. The worst part is the lack of WiFi which as a business traveler makes me...question whether I would want to return. I imagine it was nice in its day On a positive great country locationMore

Date of visit: January 2020
Helpful?
LauraR1634, Owner at Kitley House & Country Estate, responded to this reviewResponded 16 January 2020

Thanks for sharing you experience Darren, if we were aware of your thoughts during your stay we could have tried to rectify at the time. We have been busy refurbishing the hotel which is over 500 years old its grounds. Room by room too. We...More

Reviewed 6 January 2020

Large family of three generations got together for Christmas lunch on Christmas Eve. Super food and very friendly, attentive service. Even when a big mistake was made with the bill, it was soon spotted by them as well as us and was sorted in a...most convivial manner. Try their Sunday lunch. Well worth it.More

Date of visit: December 2019
Helpful?
LauraR1634, Owner at Kitley House & Country Estate, responded to this reviewResponded 16 January 2020

Thank you for your comments Ken, glad you enjoyed the visit. Look forward to welcoming you back again soon.

Reviewed 3 January 2020

Brilliant 5 star service and food. Kitley house is a lovely place to dine with sublime scenary and a splendid atmosphere, a lovely feature of kiltey house wich really made it special for me was the piano playing it was so majestic.

Date of visit: December 2019
Helpful?1  
LauraR1634, Owner at Kitley House & Country Estate, responded to this reviewResponded 16 January 2020

Thank you for sharing your experience, glad you enjoyed the food, service and surroundings. Hope to welcome you back again soon.

Reviewed 29 December 2019

Myself and 3 family members attended the Christmas Day lunch in 2019. We were very warmly welcomed by friendly staff and presented with a glass of champagne. There was a real coal fire burning in the entrance hall with a pianist playing in the background....After savouring the wonderfull ambience of the house we were ushered into the old library dining area. Tables were beautifully arranged with linen and personalised menu with complimentary chocolate selection and crackers. We enjoyed Avery impressive neal which was preceded by horsdoeuvres. The staff were lovely and nothing was too much trouble. Kitley is on the up. I rated this as the best Christmas Day lunch experience I have ever had. My only observation was that real Christmas trees would have better complimented this beautiful country house and it's decor.More

Date of visit: December 2019
Helpful?
LauraR1634, Owner at Kitley House & Country Estate, responded to this reviewResponded 16 January 2020

Thank you for your lovely comments, we are pleased you had a wonderful day. We hope to welcome you back again soon.

Reviewed 3 December 2019

Our Plymouth family arranged and took us to Kitley House - a first for us & they chose very well. We were very well looked after from beginning to end and as there were a dozen or so of us they put us in a...private room which was a nice touch. 3 courses and a glass of bubbly for £25 was great for me - food was all hot and plentiful, well cooked and decently presented - I really did think it was superb value for money and the service was exemplary. I seriously recommend it - its a beautiful building within parklands overlooking the river - a real good find for us! Looking forward to a return visit.More

Date of visit: November 2019
Helpful?
Sherpa36519297325, Public Relations Manager at Kitley House & Country Estate, responded to this reviewResponded 4 December 2019

Thank you for your very kind comments, we are delighted you had a wonderful lunch and really look forward to welcoming you back again soon.

Reviewed 27 November 2019 via mobile

Kitley house is a regular visit for us as we got married here 4 years ago. Our last visit in February this year was outstanding. I am so disappointed that I am not about to write another amazing review. I paid for a room to...hold my gender reveal get together with family. A week or so prior I gave our pre orders as requested, however not sure why I was asked to do that when we were constantly asked what had been ordered. It just seemed no one knew what they were doing. The service was very slow, I understand they may not have wanted to rush us but you still expect to be asked if everything was ok and if we were ready for our mains etc. No one was particularly attentive and the food was just placed down each time and we wernt asked if we enjoyed it. I’ve had better service in a pub. Not what I expect from Kitley. Really disappointed and my family felt the same. Thought the service lacked. Real shame. I also mentioned when I booked weeks in advance that one family member was gluten intolerant to which they said they could adapt any of his chosen meals. When his food was placed in front of him he double checked with the waitress if it was gluten free to which her reply was “should be but not sure”. It was all very odd. He was then told he could only have the sorbet for dessert. We then suggested how they could adapt the panacotta to be gluten free. I just thought perhaps this would have been something they would have been familiar with. Didn’t seem anyone really cared enough. What more can I say other than what a complete shame. ☹️More

Date of visit: November 2019
Helpful?
LauraR1634, Owner at Kitley House & Country Estate, responded to this reviewResponded 16 January 2020

Thanks for sharing your experience Beatrice, I am sorry to hear that you visit wasn't as expected. Please do make us aware during the visit if you are unhappy about anything as then we can try to rectify at the time. I can assure you...More

Reviewed 16 September 2019 via mobile

It was our parents 50th golden wedding anniversary and we had exclusive use of the Regency room. We were allowed to decorate the room. The lady looking after us was very helpful. there was 18 of us and we were having a mix of afternoon...tea and cream teas. Everything was lovely. The scones came out warm😘 there was a good selection and plenty to eat, what was leftover was boxed up for us to take away. I would definitely recommend Kitley house for a celebratory afternoon tea🤗 all the staff were very helpful👏More

Date of visit: September 2019
Helpful?
LauraR1634, Owner at Kitley House & Country Estate, responded to this reviewResponded 16 January 2020

Thank you for sharing your experience Karen, it was a fantastic celebration and we were delighted to be the chosen location. Look forward to welcoming you all back again soon.

Reviewed 26 August 2019 via mobile

What a beauty-hidden away down a 1 mile access road this superb hotel is a lovely gem 💎. We were there for the Diamond celebration of parents wedding anniversary and so glad that they chose this place. Reception was excellent and staff more than helpful....Service and food were top notch. Btw, house wine was a cheeky little number that shouldn’t be overlooked (both the red and the white). The grounds of the hotel are extensive and absolutely stunning views from our bedroom-the bedroom was adequate but for the time you spend in it. The bath towels were very large and fluffy and a good range of toiletries if you’ve not got your own. Breakfast was a generous portion and absolutely fabulous. We’d stayed in a Travelodge the night before and Kitley is by far the superior choice and better value, and certainly the place I would choose providing they have the rooms!More

Date of visit: August 2019
Helpful?
Sherpa36519297325, Public Relations Manager at Kitley House & Country Estate, responded to this reviewResponded 5 September 2019

Thank you for your kind comments, So pleased you had a wonderful celebration for your parents Diamond anniversary and enjoyed the your stay at the hotel. Hope to welcome you again soon.

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Questions & Answers
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Departure33130587889
19 June 2019|
Answer
Response from jill o | Reviewed this property |
Yes your dog would be allowed to attend your wedding but would not be allowed to stay in any of the rooms your best bet is to double check with the hotel the number is 01752 881555 I hope this is of help to you.
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coopsDerby
4 April 2018|
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Response from jennysargent | Reviewed this property |
Dear coops of Derby, You are asking about the price of cream teas at Kitley. The last one we had there was £7. 95 each, but you wont be disappointed, the scones just melt in your mouth with a dish of jam and cream. Enjoy... More
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