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Frankie & Benny's New York Italian Restaurant & Bar

$$ - $$$
Italian, American, Diner
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The Orient, Trafford Centre, Trafford M17 8WW, England
+44 161 747 1600
09:00 - 23:00
Closed now
See all hours
Sun 09:00 - 22:30
Mon - Sat 09:00 - 23:00
More Info
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230 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 228: English reviews
Sheffield, United Kingdom
Level Contributor
37 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

Stopped here Sunday 15th after shopping for food before we hit the road for the long journey home thinking we would just eat and run but our waitress made us want to stay all night and of course the food was lovely ! We were served promptly by a waitress (unfortunately didn't catch her name but I think she was... More 

Thank spuggy17
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

After a mornings shopping and looking at the Trafford Centre food court we went to Frankish. Selected the lunch time special. Two lasagnes and a tagliatelle. All excellent and reasonably priced.

Thank sdcvic
Manchester, United Kingdom
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 6 days ago NEW via mobile

Very poor service, very poor food, very disappointed!!! Good catch with my best mate, when we weren't getting interrupted by a very annoying waiter!

Thank clare1894
Stoke-on-Trent, United Kingdom
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 week ago via mobile

We went as a family (my wife,me and our two boys 16 & 4 yrs old) to celebrate our little ones 4th birthday. We had to wait ten minutes to be seated even though it wasn't busy at all (it was New Years Day). My wife and I planned to feed the lads and go out later ourselves to Wagamamas.(I... More 

Thank glynph
Greater Manchester, United Kingdom
Level Contributor
50 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago via mobile

Have to say, my kids love coming to F&B for the pizza which are good value, not my cup of tea in all honesty, sadly after years of using F&B I think it's devoid of fresh ideas, I generally have to send my food back to be re heated which is never good, service I've never had a problem with... More 

Thank Damian L
Manchester, United Kingdom
Level Contributor
11 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

The food is extremely over priced for the quality we received. The staff were very pleasant but didn't make up for the poor/slow service. Parking was a nightmare with people driving round & round looking for a spot. I certainly won't be rushing back.

Thank Lesley M
Manchester, United Kingdom
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 4 weeks ago

It was a Christmas meal so we had to pre-order, which we did. Our booking was for a large group (27) including a number of kids meals and several young children. Booking was for 7.15pm, starters (only with adult meals) and drinks came promptly and service started with a smile. Fast forward to 8.45pm and zero communication, we had to... More 

Thank Charles G
Ellesmere Port, United Kingdom
Level Contributor
60 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 5 weeks ago

Me and my twin visited on 7th December on a very quiet Wednesday Lunch Time. The venue itself is set back away from the Trafford Centre which probably explains why its so quiet. We had to wait 5 minutes to be shown to a table. Staff more concerned with themselves rather than the customer. This is totally unacceptable as it... More 

Thank James C
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 10 December 2016 via mobile

We arrived at 10pm with only a few people in the restruant, toom at least 20minutes to get served. We also then waited a good 15minutes for our drinks to arrive. The food wasnt of good quality and when ordering anothwr drink as our food arrived we had more or less eaten when the drinks arrived! Staff were juat stood... More 

1 Thank Ashleigh W
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 24 November 2016 via mobile

Visited here today with partner and baby he ordered the spaghetti bol which came with the smallest about of sauce and mice asked him what he thought and he said just the standard spag bol nothing special at all I my self ordered the Cajun chicken wrap without salad, the server came over and said the chef (if that's what... More 

Thank charl1marie

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    3.5 of 5 bubbles
Average prices
USD 37
Italian, American, Diner
Breakfast, Lunch, Dinner, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Child-friendly, Kids, Groups
Open Hours
09:00 - 22:30
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
09:00 - 23:00
Location and Contact Information
  • Address: The Orient, Trafford Centre, Trafford M17 8WW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater Manchester  >  Trafford
  • Phone Number: +44 161 747 1600

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Frankie & Benny's New York Italian Restaurant & Bar and other visitors
1 question
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Questions? Get answers from Frankie & Benny's New York Italian Restaurant & Bar staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?